Product Specialist 产品专员【重庆】

Product Specialist 产品专员【重庆】

Department
Sales
Location
Chongqing, China
Req. ID
47311
Job Type
Full-time
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Tesla's Mission is to accelerate the world's transition to sustainable energy.

Description

The Role The primary goal of the Product Specialist is to provide a fun educational experience for customers who come into the Tesla retail store. The Product Specialist will accomplish this by handling all walk in store guests, answering questions, educating the public about the electric drive experience. An implicit responsibility of the Product Specialist is to conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand.

Responsibilities

  • Welcome all walk in guests, answer questions and generally manage the customer’s Tesla experience in the most positive way
  • Enthusiastically educate all customers and fans about the benefits of going electric
  • Assist Owner Advisors in co-piloting test drives for Tesla enthusiasts and providing an experience that future customer would highly recommend to friends and family
  • Help Tesla enthusiasts and future owners stay up to speed with Tesla by subscribing them to digital updates from the company and founder, Elon Musk
  • Through conversations on the floor, identify future Tesla prospects and encourage them to get behind the wheel of a Tesla product for themselves
  • Assist customers with purchases of apparel and keep inventory full and neat
  • Provide high quality customer service to the existing Tesla owner community
  • Keep up with industry trends and best practices
  • Help to develop a new way to market and sell cars to the community
  • Occasional test drives may be required
  • Employee must seriously learn about the company and products related knowledge, and pass internal testing, otherwise he/she will not be able to meet the full time employee’s requirement
  • Other Responsibilities: Perform other related duties as assigned, based on the business need

Requirements

  • Strong communication and customer service experience required
  • Highly appreciate Company culture and value
  • Exceptional self-management and self-learning ability
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Ability to work evenings and weekends in retail environment. Retail, industry and key account sales experience preferred
  • Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history

职位描述

这个角色的首要目标是为进入特斯拉体验店的客户提供有趣的了解产品知识的体验。他/她会负责接待所有进店客户,回答他们的问题,讲解电动汽车的驾驶体验,传递特斯拉品牌。产品专员最重要的职责是,通过教育式的销售模式与客户沟通,创造极致客户体验, 传递特斯拉品牌。

主要职责

  • 接待所有进店客人,回答问题,保证最积极的客户体验
  • 热情的为客户和特斯拉粉丝介绍电动汽车的优点
  • 协助销售顾问为特斯拉爱好者举办试驾活动,并通过提供良好的客户体验使潜在客户向亲朋好友宣传特斯拉
  • 通过传递特斯拉创始人,Elon Musk发布的最新公司讯息,帮助特斯拉爱好者及未来车主更好的了解公司动态
  • 通过良好的沟通,明确特斯拉的发展前景并鼓励顾客试驾,通过试驾发现驾驶特斯拉的乐趣
  • 协助客户购买精品,保持库存充足和整洁
  • 对现有特斯拉车主提供高质量客户服务
  • 及时了解更新行业发展和最佳实践
  • 协助开发新的市场宣传方法,销售特斯拉汽车
  • 偶尔需要带领客户试驾特斯拉车辆
  • 员工须认真学习了解公司及产品的相关知识,并通过公司内部测试,否则将不能达到正式员工的标准和要求
  • 其他职责:根据业务发展需要,完成管理层指定的其他工作

职位要求

  • 出色的沟通和客户服务能力
  • 对企业文化高度认可
  • 良好的自我管理能力及自我学习能力
  • 积极热情地参与改变个人交通行业的变革
  • 深刻理解并传递业务问题和技术概念
  • 优秀的团队意识,可靠的团队成员
  • 能够在晚上和周末工作,有零售、行业销售、以及大客户销售经验优先
  • 持有有效中国驾照,至少2年驾车并无不良行驶记录优先
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Tesla participates in the E-Verify Program

About Tesla

Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.

Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.

Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.

Learn More About Tesla

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 510-602-3960 or send an e-mail to accommodationrequest@tesla.com and let us know the nature of your request and your contact information.

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