Lead the ongoing route to market activities, resulting in obtaining an electricity supply license in the UK and accreditation to all associated relevant industry codes
Scope and manage build-out of all required resources, systems and processes to prepare for commercial launch of a retail electricity product in the UK
Responsible for end-to-end retailer operations, including financial performance (cost to serve) and achieving customer growth targets
Manage customer operations staff responsible for customer onboarding, switching, issue resolution, bill and payment issues management
Manage industry operations (industry contract management, 3rd party industry partners’ operations (including metering, market messaging and trading/settlements))
Coordinate with or manage market facing operations (including trading, settlement)
Work closely with accounting, finance teams on the monthly close process, reconciliation of cash flows to accounting entries to ensure the accuracy of financial reporting for retail revenue, and AR aging balances to ensure that they are being resolved in a timely manner
Setup reporting of operational metrics to ensure all control functions are properly implemented and followed
Work closely with the Compliance Manager Energy to ensure Tesla UK’s retail operations are compliant with the (evolving) license conditions and other relevant (industry) standards and regulatory obligations, including environmental and social programs
Work closely with (global) Tesla functions supporting Tesla Electric
Define and evolve the Tesla Electric product offering(s) in the UK market together with the global Product development team
Support EMEA energy marketing with developing specific marketing activities, collateral and web assets
Engage regularly with Global Energy trading and optimization teams, to e.g. inform Tesla Electric offering development
Continuously evaluate business needs to support growth targets, and take appropriate steps to get required resources, processes and systems in place, adjusted or replaced
Coordinate efforts with global Tesla Electric teams, where relevant

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