Develop extensive knowledge of state-specific DMV requirements as it relates to transacting vehicle ownership transfers to improve efficiency and maintain compliance
Comprehend and monitor performance reports and dashboards to track individual KPIs (key performance indicators) and take appropriate action to influence metrics
Review documentation of all received trade-in vehicles for accuracy and drive immediate actions to resolve potential issues preventing the title transfer process
Routinely call banks/lienholders for updates on account closures and title release status
Periodically coordinate re-execution of trade-in documents with customers directly
Support local Tesla Sales and Delivery teams for all trade-in questions, specifically regarding trade-in ownership transfer process

Partner with internal/external stakeholders to correct root cause issues impacting title turn
Work ruthlessly to obtain titles quickly if not provided at time of trade-in following up with field team members, banks, DMVs

Tesla Careers