· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

· Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.

· Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.

· Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

· Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

· Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

· Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

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