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Frequently Asked Questions - Ordering a Tesla

Objednat

Tesla Account

Preparing for Delivery

Payment

Accessories

Financing and Leasing

Trade-Ins

Registration

Nabíjení

Service and Warranties


ORDER

 

How do I order a Tesla?

Visit our Design Studio to explore our latest options and place your order. The purchase price and estimated delivery date will change based on your configuration. A fully refundable deposit of 50,000 CZK (Model 3) or 100,000 CZK (Model S and Model X) is required to complete your order.

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I just designed my Tesla and submitted my order. What are the next steps?

We will contact you when your car is assigned a Vehicle Identification Number (VIN) and is ready for delivery.

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Can I edit my design after placing my order?

Yes, you can edit your design before your final invoice is issued in your Tesla Account. To log in to your Tesla Account, enter the email address and password you used to place your order. Any changes to your configuration may affect your delivery date.

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If I place my order today, when can I expect to take delivery?

You can expect to take delivery in early 2020.

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Can I cancel my order?

Log in to your Tesla Account, select your reservation or order, then ‘submit a request’. We will email you a confirmation of your cancellation.

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Can I add my friend’s referral link to my order?

Yes, you can add your friend’s referral link when placing your order. A referral link cannot be added after placing your order.

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TESLA ACCOUNT

 

What is a Tesla Account?

Your Tesla Account is the home for all your Tesla products. It includes owner resources, estimated delivery timing, registration information, guides and important updates. Visit your Tesla Account to upload required documents and submit your final payment. Please note that all information in your Tesla Account directly affects the spelling and punctuation on your registration documents. Learn more about your Tesla Account.

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PREPARING FOR DELIVERY

 

How can I prepare for delivery?

To prepare for delivery, review and submit the documents listed in your Tesla Account.

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How do I get the Tesla app?

You can download the Tesla app in the App Store for iOS or Google Play for Android. Your car will be connected to the Tesla app within a few days of taking delivery.

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Where will I take delivery of my car?

Your Tesla will be delivered in Czechia. The exact delivery location will be communicated as your delivery date approaches.

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Who must be present at delivery?

All persons listed on the registration and named on the finance contract must be present to sign at delivery. In certain circumstances, a Power of Attorney may be permitted if a registrant cannot be present at delivery. In this case, any finance documents must be signed and approved before collection.

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What do I need to bring to delivery?

On collection, please remember to bring your Driver’s license or Passport.

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Who should I contact for customer support after taking delivery?

After taking delivery, you can direct your service-related questions to Customer Support.

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PAYMENT

 

What are the accepted methods of payment?

You can submit your final payment by credit card or wire transfer. If your bank has a daily transfer limit, please ensure you allow enough time to complete your full payment at least 72 hours before the delivery appointment.

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How much do I owe before delivery?

We require the full balance to be paid, either personally or by way of guarantee from a financing institution before delivery. We provide an itemized breakdown of the final payment on the Motor Vehicle Purchase Agreement (MVPA) per your car’s configuration, including any applicable taxes and fees. After you have confirmed all delivery information, we will upload your MVPA to your Tesla Account under ‘My Documents'.

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ACCESSORIES

 

How do I order accessories?

You can purchase charging equipment and vehicle accessories at your nearest Service Center.

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FINANCING/LEASING

 

Can I apply for financing or leasing?

At this time, we do not offer financing or leasing options for orders placed from Czechia.

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TRADE-IN

 

Can I trade-in my current vehicle?

Currently, we do not arrange trade-ins for orders placed from Czechia.

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REGISTRATION

 

Do I have to register my Tesla myself?

No. Tesla will arrange the registration of your vehicle before you take delivery.

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CHARGING SOLUTIONS

 

How do I install home charging?

We recommend installing a Tesla Wall Connector for convenient charging at home. Please note that you will need to hire an electrician to perform the installation.

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SERVICE/WARRANTIES

 

What kind of warranty does my Tesla come with?

Your Tesla is covered by the New Vehicle Limited Warranty which includes: Basic Vehicle Limited Warranty, Supplemental Restraint System (SRS) Limited Warranty, and Battery Limited Warranty.

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What is Basic Vehicle Limited Warranty?

Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under normal use. The duration of coverage depends on your car’s trim.

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What is SRS Limited Warranty?

SRS Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that occur under normal use. The duration of coverage depends on your car’s trim.

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What is Battery Limited Warranty?

The Battery Limited Warranty covers the repair or replacement of any malfunctioning or defective Tesla battery. The duration of coverage depends on your car’s trim. To provide you with even more assurance, the Battery Limited Warranty will also cover damage to your vehicle from a battery fire even if it is the result of driver error, subject to certain exclusions.

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Where can I schedule a service appointment in my region?

Tesla cars do not require regular maintenance, but if a Tesla Service visit is necessary, you can schedule appointments in the Tesla app only.

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What if I find damages after delivery?

Your Tesla will be delivered according to our quality specifications. Once you confirm delivery of your car, this implies you accept vehicle interior and exterior quality. If you notice damages after taking delivery, you should schedule an appointment at your nearest Service Center using the Tesla app.

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