Support

Frequently Asked Questions - Ordering a Tesla

Konfigurieren

Tesla-Konto

Vorbereitung auf die Auslieferung

Bezahlung

Zubehör

Finanzierungsleasing

Inzahlungnahme

Zulassung

Aufladen

Service and Warranties


Bestellen

How do I order a Tesla?

Visit our Design Studio to explore our latest options and place your order. The purchase price and estimated delivery date will change based on your configuration.

Zurück zum Seitenanfang

What incentives are available when purchasing a Tesla?

Learn more about available incentives.

Zurück zum Seitenanfang

Ich habe gerade mein Tesla konfiguriert und meine Bestellung aufgegeben. Was sind die nächsten Schritte?

We will contact you when your car is assigned a Vehicle Identification Number (VIN) and is ready for delivery.

Zurück zum Seitenanfang

Can I edit my design after placing my order?

Yes, you can edit your design before your final invoice is issued in your Tesla Account. To log in to your Tesla Account, enter the email address and password you used to place your order. Any changes to your configuration may affect your delivery date.

Zurück zum Seitenanfang

If I place my order today, when can I expect to take delivery?

You can view your estimated delivery date in our Design Studio. The estimated delivery date depends on your configuration.

Zurück zum Seitenanfang

Can I cancel my order?

To cancel your reservation or order, contact a Tesla Advisor.

Zurück zum Seitenanfang

Can I add my friend’s referral link to my order?

Yes, you can add your friend’s referral link when placing your order. A referral link cannot be added after placing your order.

Zurück zum Seitenanfang

TESLA ACCOUNT

Was ist das Tesla-Konto?

Your Tesla Account is the home for all your Tesla products. It includes owner resources, estimated delivery timing, registration information, guides and important updates. Visit your Tesla Account to upload required documents and submit your final payment. Please note that all information in your Tesla Account directly affects the spelling and punctuation on your registration documents.

Zurück zum Seitenanfang

PREPARING FOR DELIVERY

How can I prepare for delivery?

To prepare for delivery, review and submit the documents listed in your Tesla Account.

Zurück zum Seitenanfang

How do I get the Tesla app?

You can download the Tesla app in the App Store for iOS or Google Play for Android. Your car will be connected to the Tesla app within a few days of taking delivery.

Zurück zum Seitenanfang

Where will I take delivery of my car?

Your Tesla will be delivered in Greece. The exact delivery location will be communicated as your delivery date approaches.

Zurück zum Seitenanfang

Wer muss am Tag der Auslieferung anwesend sein?

All persons listed on the registration and named on the finance contract must be present to sign at delivery. In this case, any finance documents must be signed and approved before collection.

Zurück zum Seitenanfang

Was muss ich am Tag der Auslieferung mitnehmen?

On collection, please remember to bring your Driver’s License or Passport.

Zurück zum Seitenanfang

Who should I contact for customer support after taking delivery?

After taking delivery, you can direct your service-related questions to Customer Support.

Zurück zum Seitenanfang

PAYMENT

Welche Zahlungsmittel werden akzeptiert?

You can submit your final payment by credit card.

Zurück zum Seitenanfang

How much do I owe before delivery?

We require the full balance to be paid, either personally or by way of guarantee from a financing institution before delivery. We provide an itemized breakdown of the final payment on the Motor Vehicle Purchase Agreement (MVPA) per your car’s configuration, including any applicable taxes and fees. After you have confirmed all delivery information, we will upload your MVPA to your Tesla Account under ‘My Documents'.

Zurück zum Seitenanfang

ZUBEHÖR

How do I order accessories?

You can purchase charging equipment and vehicle accessories at your nearest Service Center.

Zurück zum Seitenanfang

FINANCING/LEASING

Can I apply for financing or leasing?

You can review available financing options in the Design Studio.

Zurück zum Seitenanfang

TRADE-IN

Can I trade-in my current vehicle?

Currently, we do not arrange trade-ins for orders placed from Greece.

Zurück zum Seitenanfang

ZULASSUNG

Muss ich meinen Tesla selbst zulassen?

No. Tesla will arrange the registration of your vehicle before you take delivery.

Zurück zum Seitenanfang

CHARGING SOLUTIONS

How do I install home charging?

We recommend installing a Tesla Wall Connector for convenient charging at home. Please note that you will need to hire an electrician to perform the installation.

Zurück zum Seitenanfang

SERVICE/WARRANTIES

What kind of warranty does my Tesla come with?

Your Tesla is covered by the New Vehicle Limited Warranty which includes: Basic Vehicle Limited Warranty, Supplemental Restraint System (SRS) Limited Warranty, and Battery Limited Warranty.

Zurück zum Seitenanfang

What is Basic Vehicle Limited Warranty?

Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under normal use. The duration of coverage depends on your car’s trim.

Zurück zum Seitenanfang

What is SRS Limited Warranty?

SRS Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that occur under normal use. The duration of coverage depends on your car’s trim.

Zurück zum Seitenanfang

What is Battery Limited Warranty?

The Battery Limited Warranty covers the repair or replacement of any malfunctioning or defective Tesla battery. The duration of coverage depends on your car’s trim. To provide you with even more assurance, the Battery Limited Warranty will also cover damage to your vehicle from a battery fire even if it is the result of driver error, subject to certain exclusions.

Zurück zum Seitenanfang

Where can I schedule a service appointment in my region?

Tesla cars do not require regular maintenance, but if a Tesla Service visit is necessary, you can schedule appointments in the Tesla app only.

Zurück zum Seitenanfang

What if I find damages after delivery?

Your Tesla will be delivered according to our quality specifications. Once you confirm delivery of your car, this implies you accept vehicle interior and exterior quality. If you notice damages after taking delivery, you should schedule an appointment at your nearest Service Center using the Tesla app.

Zurück zum Seitenanfang

Teilen