Supercharger Support

Superchargers are ideal for long distance travel and are designed to charge your Tesla vehicle quickly so you can get back on the road. For daily commutes or local driving needs, there are a variety of home charging options.

Charging speeds vary slightly by model.

To charge your Tesla vehicle with a Supercharger, you first need to open the charge port using your vehicle’s touchscreen or the Tesla app. You can also open the charge port by pressing the bottom of the charge port door while your vehicle is unlocked.

Plug the charging connector into your vehicle charge port. The charge port LED will flash green once charging has begun.

You can monitor your charging progress in the Tesla app. When you’re done charging, disconnect the charging cable by holding the button on the connector handle to release the latch and pulling the handle from the charge port. The charge port will automatically close. Once you unplug your vehicle, your payment will be processed directly from the payment method in the Tesla app.

If navigation is enabled, your vehicle will recommend the needed charge level to get to the next Supercharger on your route. To reduce congestion at high-use Superchargers, your vehicle’s charge limit may be automatically adjusted to 80%. You can manually increase the charge limit after plugging in by using the vehicle touchscreen or Tesla app.

Note: Charging speeds slow as the battery charges, so reaching 100% charge will typically take significantly longer than reaching 80%.

Yes. The Supercharger network is available to all Tesla vehicle owners.

All V3 Superchargers in the United Arab Emirates feature single-cable CCS technology that is compatible with every Model 3, Model Y and Model S or Model X vehicles built in May 2019 or later. To access V3 Supercharging with a pre-May 2019 Model S or Model X vehicle, request a CCS Combo 2 Upgrade quote from your local Service Center.

All V2 Superchargers in the United Arab Emirates feature dual-cable posts to accommodate both DC Type 2 and CCS Combo 2 charge-ports.

The interactive Trip Planner in your vehicle can help you locate a Supercharger site while you’re on the road. To enable Trip Planner, touch ‘Settings’ > ‘Navigation’ > ‘Trip Planner’ on your vehicle touchscreen.

Once you have selected a site, your vehicle’s navigation will automatically route you to the entrance of the property. You can then zoom in on the map to find the exact location of the station. Tap on the station’s red lightning bolt icon on your touchscreen if additional information is needed.

Supercharger stations are GPS located in the touchscreen navigation. Your vehicle’s navigation will route to the entrance and you can zoom in on the map to find the exact location of the station. If additional instructions are available, you can see them by tapping on the station’s red pin. Additional instructions may include a gate code, details on the parking level, peak hours and more.

Almost all Supercharger stations are open for charging 24 hours a day, although nearby amenities are subject to business hours.

If a Supercharger station does have limited hours, this will be displayed on the touchscreen when the site is selected.

You can help decide where our next Supercharger will be installed by casting a vote or suggesting a location. There is a new voting cycle every three months and you can cast up to five votes for proposed Supercharger sites. Additionally, you can suggest a new Supercharger site for the next voting cycle.

Note: By casting your vote, you agree that we may follow up and contact you regarding Supercharging.

If you are interested in hosting a Supercharger at your property, apply to get started.

Specific pricing for each Supercharger site is shown on the selected pin’s pop-up on your touchscreen. When your charging session is complete, an estimate of the final charges is shown on the screen. To view your final invoices in the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap the profile icon in the top-right corner.
3. Tap ‘Account.’
4. Tap ‘Charging.’
5. Tap ‘History.’

All prices shown in the Tesla app for charging your vehicle include normal taxes and fees. Your choices during and after the charging session may incur additional fees such as congestion fees.

Prices may change from time to time.

Charging rate is determined by the plug-in time and does not adjust if pricing changes during the charging session.

All Supercharger stations across the Emirates Abu Dhabi and Dubai offer flat rates.

Note: Tesla never asks customers to complete a payment through a QR code.

Before using a Supercharger, you’ll need to add and designate a default payment method in the Tesla app. Supercharging payments will be automatically charged to your selected payment method. Payment terminals are also available at selected sites.

Note: The Supercharging payment method must be added to the vehicle owner’s account in the Tesla app. If you are leasing the vehicle, you may need to contact the leasing company to ensure you are authorized to pay for Supercharging.

To add a Supercharging payment method to the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap ‘Charging.’
4. Tap ‘Manage Payment’ > ‘Payment.’
5. Tap ‘Add Card,’ then enter the card information and tap ‘Save.’

You can have multiple payment methods in the Tesla app, but you will need to designate one of them as your Supercharging payment method before using a Supercharger.

The following payment methods are supported:

• Visa
• MasterCard

You can update your Supercharging payment method in the Tesla app. However, there always needs to be a primary payment method on file to successfully purchase Supercharging.

To change your Supercharging payment method in the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap ‘Charging.’
4. Tap ‘Manage Payment.’
5. Tap ‘Payment Method,’ then update the information or select a new card.

To remove your Supercharging payment method, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap your name > ‘Wallet.’
4. Tap the payment method you would like to remove.
5. Tap ‘Remove.’

Note: You must have a payment method on file and selected in the Tesla app to successfully purchase Supercharging.

You can see if you have an unpaid balance in the Tesla app. If you have an unpaid balance, you will see a reminder that your Supercharging balance is due. To pay an unpaid Supercharging balance, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap ‘Charging.’
4. Tap ‘Pay Now.’

Ensure your billing address and payment method are up to date before using a Supercharger.

Note: Unpaid balances or an incorrect payment method may impact your ability to access the Supercharging network.

Supercharger congestion fees are fleet-wide initiatives to ensure a frustration-free charging experience for all Tesla drivers. Superchargers are designed for fast charging and therefore, should only be used for as long as it takes to charge a vehicle.

Congestion fees accrue when a Supercharger site is busy and your vehicle's battery is already at or above the congestion fee level of 80% battery charge; or your charging session has ended. Fees are waived for the first five minutes, and then billed until the vehicle is moved.

The rate structure for each site can be found on the site’s pop-up in the vehicle touchscreen or in the Tesla app.

To see if you have Supercharging credits, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap ‘Charging.’

To check if you have free Supercharging, open the Tesla app and tap ‘Specs and Warranty.’

Note: Supercharging credits can only be used as a payment method for charging sessions of Tesla vehicles at Superchargers sites owned by Tesla.

You can only see if a vehicle has free Supercharging if you are the vehicle's registered owner or if you are added as a driver by the vehicle's registered owner in the Tesla app. If you are not the vehicle’s owner or a registered driver, we cannot provide that information.

You can find the expiration date of your Supercharging credits in the Tesla app. To check the expiration date, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap ‘Charging.’

Once Supercharging credits expire, they will no longer show up in the Tesla app.

Standard Supercharger fees apply after free Supercharging credits are used.

Free Supercharging credits can only be used at Supercharger sites owned by Tesla. Free Supercharging credits cannot be used at Supercharger sites not owned by Tesla. Supercharging-related fees including congestion fees still apply.

If your Tesla vehicle has free Supercharging, you can charge at Supercharger sites owned by Tesla at no cost. If you charge your Tesla vehicle at a Supercharger site not owned by Tesla, you can view the price for each site before you begin your charging session. Supercharging payments are automatically processed from the payment method in the Tesla app. Supercharging-related fees including congestion fees still apply.

V3 Superchargers are capable of delivering peak charge rates up to 250 kW.

You can find the maximum kW available at each site on the site's pop-up card. Tap on the station’s red lightning bolt icon on your vehicle touchscreen or from the Tesla app for additional information.

No. Charging rates vary based on several factors such as size and age of battery pack, state of charge, ambient temperature conditions and vehicle configuration.

Before using a Supercharger, you must:

• Download the Tesla app
• Add a payment method in the Tesla app
• Designate a Supercharger payment method in the Tesla app
• Ensure a proper connection between the Supercharger and your vehicle

If you purchased your Tesla vehicle through a third party, you must be listed as the vehicle owner before you can manage Supercharging payments. Transferring vehicle ownership to your name only takes a few steps and will give you access to all of your vehicle’s features.

Your vehicle and Superchargers communicate to select the appropriate charging rate for your vehicle. Supercharging rates may vary due to battery charge level, battery temperature, current use of the Supercharger station and extreme climate conditions.

Your vehicle charges faster when the battery is at a lower state of charge; charging slows down as the battery fills up. Depending on your destination, fully charging your battery is often not necessary.

Superchargers are monitored closely and regularly serviced by our Tesla Service Technicians to address any technical issues as quickly as possible. If you identify a broken or inoperable Supercharger, use another Supercharger at the same location.

If you are experiencing problems with your charging cable, our do it yourself guides can provide insight on how to fix this quickly.

If the problem persists and you are unable to troubleshoot on your own, contact Customer Support.

If you are experiencing an issue before or during a charging session at a Supercharger, you can report the issue from the Tesla app. To report an issue, follow these steps:

1. Open the Tesla app.
2. Select a location.
3. Find and select ‘Report an Issue.’
4. Select the category and include a photo.

Note: To access this feature, you must have Tesla app version 4.39.0 or later. Make sure you have the latest version of the app by updating the Tesla app on your mobile device.

Our team will review the issue and determine the next steps. Although our systems can detect issues that can affect charging performance, reports of onsite issues such as access, cleanliness or damage to charging stations will be investigated from the report.