Mileage
Your allowable mileage was determined at the beginning of the lease. Please refer to your lease agreement to confirm the maximum number of kilometers you may drive during the lease. If the mileage on the vehicle exceeds your allowable mileage, you will be charged a per-km fee in accordance with your lease agreement.
Wear
Tesla offers a Self Inspection process and our guidelines will determine if the items are normal or considered excessive. Normal wear can include a few small door dings, chips or scratches and is not charged to you. These are expected from the normal use of a vehicle. Excess wear may include items such as dents, cracks in glass, tears in the upholstery or poor quality repairs. These are not expected from the normal use of a vehicle and they may warrant charges. Please refer to the Excess Wear and Use Table for more information.
Avoid Excess Charges
Because the Self-Inspection is completed prior to the end of your lease, you may have time to repair the damages and avoid the charges. You may choose to have Tesla or a Tesla Certified auto body shop make the repairs. You may want to check with your insurance company to see if any damages are covered by your insurance. You may also contact your local Tesla Service + site to see if any issues are covered under the manufacturer’s warranty. If you choose to do this, please contact Tesla to let us know these repairs have been addressed. You may be required to send copies of your receipts and other proof of the repairs before we remove the excess wear charges from your account.
Tyres
Tyres must meet RWC conditions.
Wheels
Two scratches that are less than 7cm on a wheel may be considered normal, however any scratches 7cm or greater would be considered excessive.
Minor Scratches
A few small scratches are normal and acceptable on a used vehicle. These can usually be buffed out easily during a routine vehicle reconditioning.
Excess Scratches
Multiple scratches or scratches that break the paint are much more difficult and costly to repair. This would be considered excess wear and you may be charged for the damages.
Excess Wear and Use Table
Please refer to the table below to determine if your Tesla vehicle has excess wear.
Interior
Wear & Use |
Normal |
Excessive |
| Stains |
Removable spots/marks |
Stains that cannot be removed and require the interior section to be replaced |
| Tears |
Cuts, tears, and/or rips on floor mats |
Cuts, tears, and/or rips on carpet, upholstery, or interior |
| Burns |
Burns on floor mats |
Burns on carpet, upholstery, or interior sections |
| Power Equipment |
NA |
Non-operational, malfunctioning equipment or missing equipment |
Exterior
| Wear & Use |
Normal |
Excessive |
| Scratches and Scuffs |
Scratches that do not break the paint that can be buffed out during vehicle reconditioning, or scratches that break the paint that are less than 10cm in length (maximum of three per panel) |
Scratches that break the paint that are 10cm or more in length |
| Dents and Dings |
Dents and dings that do not break the paint that are less than 1cm in diameter (maximum of two per panel) |
Dents and dings that do not break the paint of any size that occur more than three times on one panel, or any number of dents and/or dings that do not break the paint that are more than 1cm in diameter |
| Chips |
10 or less chips measuring less than 3mm |
11 or more chips measuring less than 3mm |
| Previous Repairs |
Previous repairs to the vehicle must have been facilitated by Tesla through a Tesla Service Centre or authorized service provider |
Mismatched paint or parts; swirls, bubbles, debris, or defects of any type in repainted areas; any substandard repair due to inferior or mismatched replacement parts |
| Rust and Corrosion |
NA |
Any visible rust and/or corrosion |
Glass and Lenses
| Wear & Use |
Normal |
Excessive |
| Cracked/Chipped/Broken |
One chip less than or equal to 3mm in diameter, not in the drivers line of sight |
Two or more chips less than or equal to 3mm in diameter; any chips, crack, or scratches (not able to be buffed) greater than 3mm in diameter; or any chips, scratches, and cracks in the drivers line of sight |
Tyres and Wheels
| Wear & Use |
Normal |
Excessive |
| Tyres |
Tread depth 3mm or greater, and all tyres meet Tesla size and rating (speed and seasonal) |
Tread depths less than 3mm; tyres that do not meet Tesla’s standards for size and/or rating (speed and seasonal); mismatched tyres (other than brand); or dry rot, cupped, cut, or sidewall plugs |
| Wheel |
Scratches, gouges, chips, or dents less than 7cm per wheel (maximum of two per wheel) |
Any bent or broken part, missing or corroded wheel covers; mismatched wheels; three or more scratches, gouges, or dents per wheel |
Mechanical/Electrical
| Wear & Use |
Normal |
Excessive |
| Mechanical/Electrical |
NA |
Missing, non-operational, or malfunctioning equipment; replacement part(s) that do not meet Tesla’s specifications; substandard repairs |
| Vehicle Maintenance |
Vehicle should be maintained according to Tesla’s maintenance requirements |
Failure to replace maintenance items if they are dirty, low, worn, or not in working order |
Missing/Broken Parts
| Wear & Use |
Normal |
Excessive |
| Missing/Broken Parts |
Vehicle should be returned with equipment and accessories that were in the vehicle at lease inception and must be in good working order |
Missing equipment, broken parts, and accessories (i.e. owners manual, charging cables, keyfobs etc.) |
Aftermarket Items
| Wear & Use |
Normal |
Excessive |
| Aftermarket Items |
NA |
Any unauthorized vehicle modifications or alterations; damage caused by the installation or removal of parts and accessories |
Miscellaneous
| Wear & Use |
Normal |
Excessive |
| Miscellaneous |
NA |
Missing owners manual, charging cables or keyfobs; further diagnosis: the cause behind the illuminated warning lights must be diagnosed and repaired - warnings that are not reset are not acceptable; other missing items (wipers, speakers, original vehicle components, etc.) |
Interior
Stains
Normal: Removable spots/marks
Excessive: Stains that cannot be removed and require the interior section to be replaced
|
Tears
Normal: Cuts, tears, and/or rips on floor mats
Excessive: Cuts, tears, and/or rips on carpet, upholstery, or interior
|
Burns
Normal: Burns on floor mats
Excessive: Burns on carpet, upholstery, or interior sections
|
Power Equipment
Normal: NA
Excessive: Non-operational, malfunctioning equipment or missing equipment
|
Exterior
Scratches and Scuffs
Normal: Scratches that do not break the paint that can be buffed out during vehicle reconditioning, or scratches that break the paint that are less than 4” in length (maximum of three per panel)
Excessive: Scratches that break the paint that are 4” or more in length
|
Dents and Dings
Normal: Dents and dings that do not break the paint that are less than 2” in diameter (maximum of two per panel)
Excessive: Dents and dings that do not break the paint of any size that occur more than three times on one panel, or any number of dents and/or dings that do not break the paint that are more than 2” in diameter
|
Chips
Normal: 10 or less chips measuring less than 1/8”
Excessive: 11 or more chips measuring less than 1/8”
|
Previous Repairs
Normal: Previous repairs to the vehicle must have been facilitated by Tesla through a Tesla Service Center or authorized service provider
Excessive: Mismatched paint or parts; swirls, bubbles, debris, or defects of any type in repainted areas; any substandard repair due to inferior or mismatched replacement parts
|
Rust and Corrosion
Normal: NA
Excessive: Any visible rust and/or corrosion
|
Glass and Lenses
Cracked/Chipped/Broken
Normal: One chip less than or equal to 1/4” in diameter, not in the drivers line of sight
Excessive: Two or more chips less than or equal to 1/4” in diameter; any chips, crack, or scratches (not able to be buffed) greater than 1/4” in diameter; or any chips, scratches, and cracks in the drivers line of sight
|
Tyres and Wheels
Tires
Normal: Tread depth 4/32” or greater, and all tires must meet Tesla size and rating (speed and seasonal)
Excessive: Tread depths less than 4/32”; tires that do not meet Tesla’s standards for size and/or rating (speed and seasonal); mismatched tires (other than brand); or dry rot, cupped, cut, or sidewall plugs
|
Wheel
Normal: Scratches, gouges, chips, or dents less than 3” per wheel (maximum of two per wheel)
Excessive: Any bent or broken part, missing or corroded wheel covers; mismatched wheels; three or more scratches, gouges, or dents per wheel
|
Mechanical/Electrical
Mechanical/Electrical
Normal: NA
Excessive: Missing, non-operational, or malfunctioning equipment; replacement part(s) that do not meet Tesla’s specifications; substandard repairs
|
Vehicle Maintenance
Normal: Vehicle should be maintained according to Tesla’s maintenance requirements
Excessive: Failure to replace maintenance items if they are dirty, low, worn, or not in working order
|
Missing/Broken Parts
Missing/Broken Parts
Normal: Vehicle should be returned with equipment and accessories that were in the vehicle at lease inception and must be in good working order
Excessive: Missing equipment, broken parts, and accessories (i.e. owners manual, charging cables, keyfobs etc.)
|
Aftermarket Items
Aftermarket Items
Normal: NA
Excessive: Any unauthorized vehicle modifications or alterations; damage caused by the installation or removal of parts and accessories
|
Miscellaneous
Miscellaneous
Normal: NA
Excessive: Missing owners manual, charging cables or keyfobs; further diagnosis: the cause behind the illuminated warning lights must be diagnosed and repaired - warnings that are not reset are not acceptable; other missing items (wipers, speakers, original vehicle components, etc.)
|
*Please note this chart is NOT all-inclusive. You may be charged for items not represented on this chart.
