Roadside Assistance

Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. This team is dedicated to roadside support. Find answers to other questions by exploring our support pages.

If you’re ever in an unsafe location, contact emergency services.

Requesting Roadside Assistance

You can request immediate roadside assistance from the bottom of the Tesla app home screen. In your request, include any information that may help our team locate you and best understand the condition of your vehicle.

To request roadside assistance from your Tesla app:

  1. Open the app and select ‘Roadside.'
  2. Select the issue(s) your vehicle is experiencing.
  3. Confirm any additional details related to your request.
  4. Select ‘Request help.’
Services Covered

Breakdowns

A warrantable breakdown of the vehicle that renders it un-drivable.

Coverage: Transportation services of up to 800 km to the nearest Service Center are provided.

Flat Tire

Damage to the wheel or tire that causes flat or unsafe driving conditions.

Coverage: Flat tire services are provided for up to 80 km.

Lockouts

Circumstances where the vehicle cannot be unlocked normally due to vehicle, fob or app malfunction.

Coverage: A Roadside Professional will create a small opening between the door and vehicle frame in order to manually open your door within 80 km of your vehicle’s location.

Out of Range

When your battery charge is depleted and you can’t make it to a charging station, or the vehicle has been unplugged for an extended period of time.

Coverage: We are able to assist you, but this is not a financially covered service. Contact Roadside Assistance to learn more or arrange a transport.

Additional Coverage

For all services not listed, we are still equipped and ready to assist you. Review our Roadside Assistance policy for service details and what you may need to provide payment for.