Support

Roadside Assistance

Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. This team is dedicated to roadside support, so for any other questions visit our Customer Support page.

Your standard Roadside Assistance policy is provided for the first four years of ownership, or 80,000 km. Additional coverage for your battery or drive unit are available with a separate policy for 8 years or 200,000 km, or 8 years unlimited miles, depending on your model.

Services:

Breakdowns
A warrantable breakdown of the car that renders it un-drivable.
Coverage: Transportation services to the nearest Service Center are provided.

Flat Tire
Damage to the wheel or tire that causes flat or unsafe driving conditions.
Coverage: Flat tire services are provided for up to 80 km.

Lockouts
Circumstances where the car cannot be unlocked normally due to car, fob or app malfunction.
Coverage: A Roadside Professional will create a small opening between the door and car frame in order to manually open your door within 80 km of your car’s location.

Out of Range
When your battery charge is depleted and you can’t make it to a charging station, or the car has been unplugged for an extended period of time.
Coverage: We are able to assist you, but this is not a financially covered service. Contact Roadside Assistance to learn more or arrange a transport.

For all services not listed, we are still equipped and ready to assist you. Review our Roadside Assistance policy for service details and what you may need to provide payment for.

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