Support

Accessories, Merchandise and Online Shop

Vehicle accessories and Tesla merchandise are available for purchase at the Tesla online store, as well as through Customer Support.


Product Inquiries

How can I order service-installed accessories?
Please contact Customer Support to order service-installed accessories.

How do I get my Wall Connector installed?
You can find an electrician to install a Wall Connector. Learn more about installation and how you can charge your Tesla at home.

Fitment for some products, such as Model X interior mats, depends on the vehicle build date. Where do I find the build date of my Tesla?
The build date for your car is shown on the vehicle certification label located on the driver’s side door pillar. This label is visible when the door is open.

What happens if the products I ordered are not available?
From time to time, some products may be out of stock or are unavailable and we may not be able to fulfill all or part of your order. We may also withdraw or suspect from sale any products displayed on the website, either temporarily or permanently, at any time and without notice. If this happens, we will refund you the price paid for the products impacted. If your order is affected by a genuine error (including in a description, an image or a price), we reserve the right to cancel your order and refund any money paid to us.

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Payment, Checkout and Pricing

What are accepted methods of payment?
The Tesla online store accepts the following payment methods: American Express, MasterCard and Visa.

Can I edit or cancel my order?
We try to dispatch orders as soon as possible. Contact us to check in on your order. If your order is already in progress, we will be unable to accommodate a request to modify it.

Can I resell the products purchased from the Tesla online store?
No. Tesla and its affiliates sell directly to end-consumers. We may unilaterally cancel any order that we believe has been made with the intention to resell, intended to violate our trademark rights or that has otherwise been made in bad faith. We may also cancel an order and process a refund if we discontinue a product after the time an order is placed.

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Shipping and Ordering Times

What are Tesla Shop's delivery timeframes?
Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Please note that due to order volume and product availability, certain items may have limits on the quantity that can be requested.

How can I check the status of my order?
Once your item ships, you will receive a confirmation email that includes tracking information. Just click the link in your confirmation email and follow the steps to check the status of your order. You can also sign into your account and select an order in your order history to check the status.

Does Tesla ship to a PO box or APO?
We currently offer shipping to a home or business address. We do not offer shipping to a PO box or APO address.

Does Tesla ship products to my country?
We currently offer shipping to all states and territories in Australia.

Tesla reserves the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of Australia.

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Returns

Is it possible to return a product?
If you are not completely satisfied with your items purchased online, you may return them for a refund or replacement within 14 days of receiving your order*.

FAULTY GOODS

If a product ordered by you arrives damaged or is not of acceptable quality, please contact Customer Support onlineordersanz@tesla.com for assistance. You may have:

  1. rights to return the product under these terms;
  2. legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under consumer laws applying in each Australian State and Territory; and/or
  3. to have the product repaired or replaced or to receive a refund of the price paid by you for the product.

CHANGE OF MIND

Unopened wall Connectors, vehicle accessories, apparel and merchandise may be returned within 14 days of delivery. Items must be unused, in original condition and packaging, with tags attached to receive a full refund. If an item has been opened, but remains unused, it may be returned but may be subject to a 15% restocking fee. Any items returned and found to be misused, tampered with, damaged, missing parts or in unsaleable condition as a result of customer negligence, will not be accepted for return.

Service-installed vehicle accessories are ineligible for return once installed (except for cases involving warranty).

Tesla will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self-evident or is made known to Tesla.

We reserve the right to reject change-of-mind returns that do not meet the conditions outlined and will return to sender.

How do I start the return process?
For items purchased at a Service Location, please return to the location where the item was originally purchased.

To initiate a return for products purchased from the Tesla online store, contact us with the following information to request a Return Merchandise Authorisation (RMA):

  • Customer name and email address associated with the order
  • Order number
  • Item description
  • Quantity to be returned
  • Return reason: a brief description on why this product didn't suit your needs
  • If the product was received damaged or of unacceptable quality, please provide photographic proof.

You will then receive an email with your RMA details that you can enter in the portal to generate a return label. Print and attach the label to your parcel and drop the package off at your nearest Australia Post location. Alternatively show the label at any Post Office and they can print for you.

The product will remain your responsibility during transit until received at our warehouse. We do not accept any liability for any loss or damage which may occur during transit.

Can I return my online order to a Tesla Service Centre?
Items purchased online are not eligible to be returned at a Tesla Service Centre.

What vehicle accessories are not eligible for return?
Vehicle accessories that are not eligible for return include, but are not limited to:

  • Used and/or installed accessories
  • Accessories absent of their original packaging
  • Broken package quantities or incomplete kits
  • Wheel and tire packages that have been picked up by the customer, even if they remain uninstalled

Can I return a product purchased from a third party?
Items purchased from a third party must be returned to that seller. Unfortunately, Tesla cannot accept the return of goods purchased from any third-party vendor.

When can I expect a refund for return?
Refunds are usually processed within 7-10 business days after the returned product has arrived at the Tesla warehouse and has been inspected. Refunds will be credited to the original form of payment used for the purchase.

Do I have to pay for return shipping?
When you start a return, you will be provided a pre-paid return shipping label. In some cases, the return shipping fee may be deducted from your refund. If your return was due to product defect or warranty, a return shipping fee will not be deducted from your refund.

Risk and Liability
Risk and title in the products will pass to you on the date and time of delivery of the products to the delivery agent or when collected by you at the Tesla location. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Technical Support and Product Help

I would like to buy a direct-ship product but don't know if I can install it properly. Can I get help with installation on my Tesla vehicle?
Direct-ship accessories are meant to easily be added and removed from the vehicle and do not require a Service Centre visit but feel free to contact us for help. If you need additional assistance with installation, a service appointment can be made.

Where can I find fitting instructions for a direct-ship accessory?
When available, certain direct-ship accessories will have a download link for additional product information, including installation instructions.

I have a general product question regarding an item from the Tesla online store. Who can I contact for help?
For general questions regarding vehicle accessories and merchandise, please contact us.

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Merchandise Sizing and Fit

Merchandise Size Charts
Available size charts can be found below.

Men's Corporate Jacket

Size Chest Hip Sleeve Length
S 46"
117 cm
45"
114 cm
35"
89 cm
M 48"
122 cm
47"
119 cm
36"
91 cm
L 50"
127 cm
49"
124 cm
37"
94 cm
XL 52"
132 cm
51"
130 cm
38"
97 cm
XXL 54"
137 cm
53"
134 cm
38 1/2"
98 cm
3XL 56"
142 cm
55"
140 cm
39"
99 cm

Women's Corporate Jacket

Size Chest Hip Sleeve Length
XS 38"
97 cm
38"
97 cm
31 1/2"
80 cm
S 40"
102 cm
40"
102 cm
32"
81 cm
M 42"
107 cm
42"
107 cm
32 1/2"
83 cm
L 44"
112 cm
44"
112 cm
33"
84 cm
XL 46"
117 cm
46"
117 cm
33 1/2"
85 cm
2XL 48"
122 cm
48"
122 cm
34"
86 cm

Men's Soft Shell Jacket

Size Chest Hip Sleeve Length
S 40"
102 cm
39"
99 cm
34"
86 cm
M 44"
112 cm
43"
109 cm
35"
89 cm
L 48"
122 cm
47"
119 cm
36"
91 cm
XL 52"
132 cm
51"
130 cm
37"
94 cm
XXL 56"
142 cm
55"
140 cm
38"
97 cm
3XL 60"
152 cm
59"
150 cm
39"
99 cm

Women's Soft Shell Jacket

Size Chest Hip Sleeve Length
XS 38"
97 cm
38"
97 cm
31 1/2"
80 cm
S 40"
102 cm
40"
102 cm
32"
81 cm
M 42"
107 cm
42"
107 cm
32 1/2"
83 cm
L 44"
112 cm
44"
112 cm
33"
84 cm
XL 46"
117 cm
46"
117 cm
33 1/2"
85 cm
2XL 48"
122 cm
48"
122 cm
34"
86 cm

Men's Tees

Size Chest Length Sleeve Length
XS 34.5"
88 cm
27"
69 cm
7 1/2"
19 cm
S 37.5"
95 cm
28"
71 cm
8"
20.5 cm
M 40.5"
103 cm
29"
73.5 cm
8 1/2"
21.5 cm
L 43.5"
110.5 cm
30"
76 cm
9"
23 cm
XL 47.5"
121 cm
31"
79 cm
9 1/2"
24 cm
XXL 51.5"
131 cm
32"
81 cm
10"
25.5 cm

Women's Tees

Size Chest Hip Sleeve Length
XS 33"
84 cm
33"
84 cm
4 3/4"
12 cm
S 35"
89 cm
35"
89 cm
5"
12.5 cm
M 37"
94 cm
37"
94 cm
5 1/4"
13 cm
L 39"
99 cm
39"
99 cm
5 1/2"
14 cm
XL 42"
107 cm
42"
107 cm
5 3/4"
14.5 cm

Kids' Tees

Size Chest Hip Sleeve Length
2T 27 1/2"
70 cm
27 1/2"
70 cm
6"
15 cm
4T 28 1/2"
72 cm
28 1/2"
72 cm
6 1/8"
15.5 cm
6 29 1/2"
75 cm
29 1/2"
75 cm
6 3/8"
16 cm
8 32 1/2"
83 cm
32 1/2"
83 cm
7"
18 cm
10 35 1/2"
90 cm
35 1/2"
90 cm
7 5/8"
19 cm
12 38 1/2"
98 cm
38 1/2"
98 cm
8 1/4"
21 cm

Men's Long Sleeve Wordmark Tee

Size Chest Hip Sleeve Length
S 36"
91 cm
36"
91 cm
25 3/8"
64 cm
M 39"
99 cm
39"
99 cm
25 3/4"
65 cm
L 41"
104 cm
41"
104 cm
26 1/4"
66 cm
XL 43"
109 cm
43"
109 cm
26 1/2"
67 cm
XXL 46"
117 cm
46"
117 cm
26 5/8"
68 cm
3XL 48"
122 cm
48"
122 cm
27"
69 cm

Men's Full-zip Hoodie

Size Chest Hip Sleeve Length
XS 38 1/2"
98 cm
34"
86 cm
25"
65 cm
S 41 1/2"
105 cm
37"
94 cm
25 7/8"
66 cm
M 43 1/2"
110 cm
39"
99 cm
26 3/8"
67 cm
L 45 1/2"
116 cm
41"
104 cm
26 7/8"
68 cm
XL 48 1/2"
123 cm
44"
112 cm
27 1/4"
69 cm
XXL 50 1/2"
128 cm
46"
117 cm
27 3/4"
70 cm

Women's Full-zip Hoodie

Size Chest Hip Sleeve Length
XXS 33"
84 cm
27 3/4"
70 cm
21"
54 cm
XS 35"
89 cm
29 3/4"
75 cm
21 1/2"
55 cm
S 37"
94 cm
31 3/4"
80 cm
22"
56 cm
M 39"
99 cm
33 3/4"
85 cm
22 1/2"
57 cm
L 41"
104 cm
35 3/4"
90 cm
23"
58 cm
XL 44"
112 cm
38 3/4"
98 cm
23 3/8"
59 cm
XXL 47"
119 cm
41 3/4"
106 cm
23 3/4"
60 cm

Pullover Hoodie

Size Chest Hip Sleeve Length
XS 38 1/2"
98 cm
34"
86 cm
25 1/2"
65 cm
S 41 1/2"
105 cm
37"
94 cm
25 7/8"
66 cm
M 43 1/2"
110 cm
39"
99 cm
26 3/8"
67 cm
L 45 1/2"
116 cm
41"
104 cm
26 7/8"
68 cm
XL 48 1/2"
123 cm
44"
112 cm
27 1/4"
69 cm
XXL 50 1/2"
128 cm
46"
117 cm
27 3/4"
70 cm

Sweatshirts

Size Chest Hip Sleeve Length
XS 38"
97 cm
33 1/2"
85 cm
26"
66 cm
S 41"
104 cm
36 1/2"
93 cm
26 1/2"
67 cm
M 43"
109 cm
38 1/2"
98 cm
27"
68 cm
L 45"
114 cm
40 1/2"
103 cm
27 1/2"
70 cm
XL 48"
122 cm
43 1/2"
110 cm
28"
71 cm
XXL 50"
127 cm
45 1/2"
116 cm
28 1/2"
72 cm

Men's Track Joggers

Size Waist Hip Inseam
S 29.2"
74 cm
41"
104 cm
28.6"
72.5 cm
M 30.7"
78 cm
42.6"
108 cm
29"
73.5 cm
L 32.3"
82 cm
44.1"
112 cm
29.4"
74.5 cm
XL 33.9"
86 cm
45.7"
116 cm
29.7"
75.5 cm
XXL 35.5"
90 cm
47.3"
120 cm
30.1"
76.5 cm

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