Information We May Collect
We collect three main types of information related to you or your use of our products and services: (1) information from or about you or your devices; (2) information from or about your Tesla vehicle; and (3) information from or about your Tesla energy products. Depending on the Tesla products and services you request, own, or use, not all of these types of information may be applicable to you.
From or about you or your devices
We may collect information from or about you (such as your name, address, phone number, e-mail, payment information, driver’s license or other government identification information) or your devices in a variety of ways, including:
- Through our Digital Services: We may collect information from or about you through our websites, software applications, social media pages, e-mail messages, or other digital services (the “Digital Services”), e.g., when you sign up for a newsletter, make a purchase, or register your product with us.
- Through credit applications and other forms: We may collect additional information from you or others on your behalf on our credit application and other forms to support our product lease or other financing offerings, such as date of birth, Social Security number, bank routing information, and credit related information. We also receive information about you from consumer reporting agencies such as credit history and capacity.
- From other sources: We also may receive information about you from other sources, such as public databases, joint marketing partners, certified installers, third-party vehicle repair or service centers, and social media platforms.
- Tesla Account: Customers who purchase certain Tesla products will receive a Tesla Account, which is hosted on our website. We may collect and process the following types of data for your Tesla Account that you elect to provide to us: your customer registration information; the status of your order; warranty and other documentation for your Tesla products; and general information about your Tesla products (including, for example, vehicle identification number or other product serial number, service plan information, or connectivity package), insurance forms, driver’s licenses, financing agreements, and similar information. You can access your Tesla Account to update the information from or about you in that account at any time.
- Offline: We may collect information from or about you offline, such as when you visit a Tesla store or repair facility, attend one of our events, sign up for a test drive, place an order over the phone, or contact our customer service or sales department.
- Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Digital Services (such as the Tesla App) you are using. We use this information to ensure that the Digital Services function properly.
- Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Digital Services to, among other things, track the actions of users of the Digital Services (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Digital Services and response rates.
- You can learn about Google’s practices in connection with this information collection and how to opt out of it by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
From or about your Tesla vehicle
We may collect a variety of information from or about your Tesla vehicle, including:
- Telematics log data: To improve our vehicles and services for you, we may collect certain telematics data regarding the performance, usage, operation, and condition of your Tesla vehicle, including: vehicle identification number; speed information; odometer readings; battery use management information; battery charging history; electrical system functions; software version information; infotainment system data; safety-related data and camera images (including information regarding the vehicle’s SRS systems, braking and acceleration, security, e-brake, and accidents); short video clips of accidents; information regarding the use and operation of Autopilot, Summon, and other features; and other data to assist in identifying issues and analyzing the performance of the vehicle. We may collect such information either in person (such as during a service appointment) or via remote access.
- Remote analysis data: We may be able to dynamically connect to your Tesla vehicle to diagnose and resolve issues with it, and this process may result in access to personal settings in the vehicle (such as contacts, browsing history, navigation history, and radio listening history). This dynamic connection also enables us to view the current location of your vehicle, but such access is restricted to a limited number of personnel within Tesla.
- Other vehicle data: In order to help improve our products and services, we may collect and store other vehicle data, including: data about accidents involving your Tesla vehicle (e.g., air bag deployment and other recent sensor data); data about remote services (e.g., remote lock/unlock, start/stop charge, and honk-the-horn commands); a data report to confirm that your vehicle is online together with information about the current software version and certain telematics data; vehicle connectivity information; data about any issues that could materially impair operation of your vehicle; data about any safety-critical issues; and data about each software and firmware update. We may collect such information either in person (such as during a service appointment) or via remote access.
- Service history: In order to facilitate the servicing of your car, we may collect and process data about the service history of each Tesla vehicle, such as the customer’s name, vehicle identification number, repair history, any outstanding recalls, any bills due, any customer complaints, and any other information related to its service history.
- Charging station information: We may collect information regarding the charge rate and charging stations used by you (including outlets) in order to, e.g., analyze which charging stations are being utilized, how long and efficient battery charges are, and where additional charging stations are needed.
- Advanced features:
- We may provide you with features in your Tesla vehicle, such as real-time traffic, Autopilot, and Summon, which make use of the road segment data of your vehicle and we may share this data with partners that contribute similar data to help us provide the service, but we only collect or share the data in a way that does not identify you or your car. We also may collect similar data in connection with other features, such as the navigation data for the online routing feature, and may share it with business partners where necessary to provide the feature to you, but, again, we only collect or share the data in a way that does not identify you or your car. We also only collect or share this data if you enable this collection, although if you do so, your vehicle may send this data to Tesla and its partners even if you are not actively using a feature that needs this information. You can enable or disable the collection and sharing of this data at any time via the “DATA SHARING” setting in Controls > Settings > Safety & Security.
- To further help develop and improve autonomous safety features, we may collect short video clips using the car’s external cameras to learn how to recognize things like lane lines, street signs, and traffic light positions. These short video clips are not linked to your vehicle identification number and we have ensured that there is no way to search our system for clips that are associated with a specific car. You can enable or disable the collection of these clips any time via the “DATA SHARING” setting in Controls > Settings > Safety & Security.
If you no longer wish us to collect telematics log data or any other data from your Tesla vehicle, please contact us as indicated in the “How to Contact Us” section below. Please note that if you opt out from the collection of telematics log data or any other data from your Tesla vehicle (with the exception of the Data Sharing setting detailed above), we will not be able to notify you of issues applicable to your vehicle in real time. This may result in your vehicle suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your vehicle including periodic software and firmware updates, remote services, and interactivity with mobile applications and in-car features such as location search, Internet radio, voice commands, and web browser functionality.
From or about your Tesla energy products
We may collect a variety of information from or about your Tesla energy products or your home from you, via a certified installer when one of our energy advisers visits your home, from your electric utility, or from the installed products (directly or via paired equipment, such as an inverter), including:
- We may collect information about your product, such as your installation date, number of products installed, and serial number(s).
- We may collect information about your home, such as the dimensions of your roof, the configuration of your electric system, and the capacity of any existing solar system.
- In order to provide and improve our energy products and services, we may collect data regarding where your product is installed and how it is configured, data related to the product’s use and performance, data regarding your home energy consumption, and other data relevant to diagnose issues.
If you no longer wish us to collect performance data or any other data from your Tesla energy product, please contact us as indicated in the “How to Contact Us” section below. Please note that if you opt out from the collection of performance data from your Tesla energy product, we will not be able to notify you of issues applicable to your energy product in real time. This may result in your energy product suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your energy product including periodic software and firmware updates.
How We May Use Information We Collect
We may use information we collect to communicate with you, to provide and improve our products and services, and for the purposes listed below:
To communicate with you
We may use information we collect to communicate with you, including:
- To respond to your inquiries and fulfill your requests, such as to send you newsletters or product information, information alerts, information about events, or brochures.
- To set up, evaluate, and provide feedback regarding your Tesla test drive, a home visit by one of our energy advisers, or the installation of your energy product.
- To advise you of important safety-related information about your vehicle or energy product or to notify first responders in the event of an accident involving your vehicle.
- To send administrative information to you, such as information regarding our products and services, and changes to our terms, conditions, and policies.
- To present products and offers tailored to you and to enhance our lists with information from other sources.
- To allow you to participate in contests and similar promotions and to administer these activities.
- To facilitate social sharing and communications functionality.
Your communication choices:
- Receiving electronic communications from us or our affiliates: If you no longer want to receive marketing-related e-mails from us or our affiliates, you may opt out of receiving them by following the opt-out instructions in any marketing e-mail received from us or by contacting us at the address below. Please note that we may still send you important administrative and safety messages even if you opt out of receiving marketing e-mails.
- Receiving marketing-related calls from us: If you receive a marketing-related call from us and do not want to receive similar calls in the future, simply ask to be placed on our “do not call” list. Please note that we may still call you regarding administrative, safety, or product service issues even if you opt out of receiving marketing calls.
To provide and improve our products and services
We may use information we collect to provide and improve our products and services, including:
- To complete and fulfill your purchase, e.g., to process your payments, fulfill your requests for product financing, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service.
- To provide service to your Tesla product, such as to contact you with service recommendations and to deliver over-the-air updates to your product.
- To monitor your Tesla product’s performance and provide services related to your product.
- To develop and promote new products and services, and to improve or modify our existing products and services.
- To analyze and improve the safety and security of our products and services.
- To deliver any other services you have requested.
For other purposes
We also may use information we collect for other purposes, including:
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
- Except as described above and below, Tesla may use or share information that does not personally identify you for any purpose, such as for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
How We May Share Information We Collect
We may share information we collect with our service providers and business partners, with other third parties you authorize, with other third parties when required by law, and in other circumstances. Examples of how we share information with these parties and under these circumstances are provided below.
With our service providers and business partners
We may share information with our service providers and business partners when necessary to perform services on our or on your behalf, such as in the following circumstances:
- With our third party service providers and channel partners to provide services such as website hosting, data analysis and storage, payment processing, order fulfillment and product installation, wireless connectivity to Tesla products, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, e-mail delivery, credit card processing, auditing, marketing, voice command processing, and other similar services.
- With other third party business partners to the extent that they are involved in the purchase, lease, or service of your Tesla products. We share limited information from or about you or your Tesla products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance, leasing, registration, title companies, electric utilities, permitting authorities and insurance companies.
With other third parties you authorize
We may share information with other third parties you authorize, such as in the following circumstances:
- With our certified installers, where we do not directly sell you the energy products that you have requested, or with third party utilities or energy services companies, where you have agreed to allow them to monitor or control your energy product.
- With third party service centers or providers, if you choose to utilize them. Note that some information about you is stored on certain Tesla products and may be accessible directly to the third party service centers or providers that you choose to utilize to diagnose or service your Tesla product.
- With third-party sponsors of contests and similar promotions, if you elect to participate.
With other third parties when required by law
Tesla may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, Tesla, third parties, visitors, or the public, as determined by us in our sole discretion.
In other circumstances
We may share information in other circumstances, such as:
- With your employer or other fleet operator or the owner of the Tesla product, if you do not directly own it and as authorized under applicable law.
- With a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
We do not share information that personally identifies you with unaffiliated third parties for their marketing purposes unless you opt in to that sharing.
If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to Contact Us” section below.
Cross Border Transfers
Individuals Located in the EEA or Switzerland
If you are located in the EEA or Switzerland, we comply with applicable legal requirements for the transfer of personal information to countries outside of the EEA or Switzerland. In particular, Tesla has certified its adherence to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the Department of Commerce and the European Commission, and the Swiss Federal Data Protection and Information Commissioner, respectively, with respect to the processing of certain personal information transferred from the EEA and Switzerland to Tesla and its wholly-owned U.S. subsidiaries. Tesla’s Privacy Shield Policy is available here. In addition, Tesla has entered into Standard Contractual Clauses issued by the European Commission where appropriate.
We may rely on various legal grounds to collect, use, and otherwise process your information, including: your consent; that the information is necessary for the performance of a contract with you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests. These legitimate interests may include Tesla’s interest in improving its products and services, enhancing safety and security, protecting Tesla or its business partners against wrongful conduct, and responding to customer inquiries and claims. Where applicable, we will inform you whether and why we need certain information from you, for example, whether we need the information to fulfill a legal or contractual requirement and what the consequences are of not providing the information.
Tesla International B.V. is responsible for processing your personal information. We have appointed a Data Protection Officer, who can be contacted by:
- sending an e-mail to DPO@tesla.com;
- writing to Tesla International B.V., Attn: DPO, 122 Burgemeester Stramanweg, 1101 EN Amsterdam, Netherlands.
Rights and Choices
As detailed in the sections above, we give you many choices regarding our collection, use, and sharing of information from or about you or your use of our products or services. These include:
- Configuring your browser to decline or accept cookies.
- Opting out of analytics tools.
- Opting out of certain electronic communications or promotional calls.
- Disabling the collection of telematics log data from your vehicle.
- Enabling or disabling the collection and sharing of certain data to support advanced features in your vehicle.
- Disabling the collection of performance data from your Tesla energy product.
- Opting out of other types of data processing for which you have provided your prior explicit opt-in consent.
This section further explains the rights and choices that may apply depending on your jurisdiction.
In certain jurisdictions you may have the rights to request access to and receive information about certain information we maintain about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of information; and lodge a complaint with your local supervisory authority. You may also have the right to data portability with regard to the data you provided to us. These rights may be limited in some circumstances by local law.
You have several methods to exercise your rights, including:
- You can access your Tesla Account to update the information from or about you in that account at any time.
- If you would like to exercise your rights in relation to information from or about you, you may contact us at the address below.
In your request, please make clear what information you would like to have changed, whether you would like to have the information that you have provided to us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the information that you have provided to us. For your protection, we may only implement requests with respect to the information associated with the particular e-mail address that you use to send us your request, or we may need to verify your identity before implementing your request.
Please note that we may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the information provided until after the completion of such purchase or promotion).
We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.
If you sell or transfer your Tesla product to another person, please notify us so that we can determine whether additional steps are required to help safeguard information from or about you from disclosure to the purchaser or transferee of the Tesla product.
Our products and services are not directed to individuals under the age of sixteen (16), and we request that these individuals not provide any information to Tesla.
Please note that we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages.
Updates to this Policy
How to Contact Us
To contact us with a question or comment, to opt out from certain services, or to ask about your ability to exercise your privacy rights described above, please contact us:
- via e‐mail at email@example.com;
- via mail at Tesla, Inc., Attn: Legal, 45500 Fremont Boulevard, Fremont, California 94538, United States.
Please note that e-mail communications are not always secure, so please do not include credit card information or sensitive information in your e-mails to us.
Last Updated May 2018
Tesla Updates are emails that provide more information on Tesla products, services, and regional events. We are requesting this consent on our own behalf and that of our regional subsidiaries. You can withdraw your consent to receive commercial electronic messages at any time by clicking "unsubscribe" at the bottom of these emails. Some emails directly related to a Tesla purchase cannot be opted out of.
45500 Fremont Boulevard
Fremont, CA 94538
On June 12, 2014, Tesla announced that it will not initiate patent lawsuits against anyone who, in good faith, wants to use its technology. Tesla was created to accelerate the advent of sustainable transport, and this policy is intended to encourage the advancement of a common, rapidly-evolving platform for electric vehicles, thereby benefiting Tesla, other companies making electric vehicles, and the world. These guidelines provide further detail as to how we are implementing this policy.
Tesla irrevocably pledges that it will not initiate a lawsuit against any party for infringing a Tesla Patent through activity relating to electric vehicles or related equipment for so long as such party is acting in good faith. Key terms of the Pledge are explained below.
Definition of Key Terms
"Tesla Patents" means all patents owned now or in the future by Tesla (other than a patent owned jointly with a third party or any patent that Tesla later acquires that comes with an encumbrance that prevents it from being subject to this Pledge). A list of Tesla Patents subject to the Pledge will be maintained at the following URL: https://www.tesla.com/about/legal#patent-list.
A party is "acting in good faith" for so long as such party and its related or affiliated companies have not:
- asserted, helped others assert or had a financial stake in any assertion of (i) any patent or other intellectual property right against Tesla or (ii) any patent right against a third party for its use of technologies relating to electric vehicles or related equipment;
- challenged, helped others challenge, or had a financial stake in any challenge to any Tesla patent; or
- marketed or sold any knock-off product (e.g., a product created by imitating or copying the design or appearance of a Tesla product or which suggests an association with or endorsement by Tesla) or provided any material assistance to another party doing so.
Transfer of Tesla Patents
Should Tesla ever transfer a Tesla Patent to a third party, it will do so only to a party that agrees, by means of a public declaration intended to be binding on such party, to provide the same protection that Tesla provided under the Pledge and to place the same requirement on any subsequent transferee.
The Pledge, which is irrevocable and legally binding on Tesla and its successors, is a "standstill," meaning that it is a forbearance of enforcement of Tesla’s remedies against any party for claims of infringement for so long as such party is acting in good faith. In order for Tesla to preserve its ability to enforce the Tesla Patents against any party not acting in good faith, the Pledge is not a waiver of any patent claims (including claims for damages for past acts of infringement) and is not a license, covenant not to sue, or authorization to engage in patented activities or a limitation on remedies, damages or claims. Except as expressly stated in the Pledge, no rights shall be deemed granted, waived or received by implication, exhaustion, estoppel or otherwise. Finally, the Pledge is not an indication of the value of an arms-length, negotiated license or a reasonable royalty.
What this pledge means is that as long as someone uses our patents for electric vehicles and doesn’t do bad things, such as knocking off our products or using our patents and then suing us for intellectual property infringement, they should have no fear of Tesla asserting its patents against them.
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|US 7698078||Electric vehicle communication interface|
|US 7719232||Method for battery charging based on cost and life|
|US 7736799||Method and apparatus for maintaining cell wall integrity during thermal runaway using an outer layer of intumescent material|
|US 7739005||Control system for an all-wheel drive electric vehicle|
|US 7741750||Induction motor with improved torque density|
|US 7741816||System and method for battery preheating|
|US 7742852||Control system for an all-wheel drive electric vehicle|
|US 7747363||Traction control system for an electric vehicle|
|US 7749647||Method and apparatus for maintaining cell wall integrity during thermal runaway using a high yield strength outer sleeve|
|US 7749650||Method and apparatus for maintaining cell wall integrity during thermal runaway using multiple cell wall layers|
|US 7755329||Battery charging time optimization system based on battery temperature, cooling system power demand, and availability of surplus external power|
|US 7763381||Cell thermal runaway propagation resistance using dual intumescent material layers|
|US 7781097||Cell thermal runaway propagation resistance using an internal layer of intumescent material|
|US 7782021||Battery charging based on cost and life|
|US 7786704||System for battery charging based on cost and life|
|US 7789176||Electric vehicle thermal management system|
|US 7820319||Cell thermal runaway propagation resistant battery pack|
|US 7821224||Voltage estimation feedback of overmodulated signal for an electrical vehicle|
|US 7841431||Electric vehicle thermal management system|
|US 7847501||Varying flux versus torque for maximum efficiency|
|US 7890218||Centralized multi-zone cooling for increased battery efficiency|
|US 7911184||Battery charging time optimization system|
|US 7923144||Tunable frangible battery pack system|
|US 7928699||Battery charging time optimization system|
|US 7939192||Early detection of battery cell thermal event|
|US 7940028||Thermal energy transfer system for a power source utilizing both metal-air and non-metal-air battery packs|
|US 7956574||System and method for interconnection of battery packs|
|US 7960928||Flux controlled motor management|
|US 8004243||Battery capacity estimating method and apparatus|
|US 8008827||Manufacturing method utilizing a dual layer winding pattern|
|US 8018113||AC motor winding pattern|
|US 8044786||Systems and methods for diagnosing battery voltage mis-reporting|
|US 8049460||Voltage dividing vehicle heater system and method|
|US 8054038||System for optimizing battery pack cut-off voltage|
|US 8057630||Selective cure of adhesive in modular assemblies|
|US 8057928||Cell cap assembly with recessed terminal and enlarged insulating gasket|
|US 8059007||Battery thermal event detection system using a thermally interruptible electrical conductor|
|US 8063757||Charge state indicator for an electric vehicle|
|US 8069555||Manufacturing method utilizing a dual layer winding pattern|
|US 8076016||Common mode voltage enumeration in a battery pack|
|US 8078359||User configurable vehicle user interface|
|US 8082743||Battery pack temperature optimization control system|
|US 8088511||Cell cap assembly with recessed terminal and enlarged insulating gasket|
|US 8092081||Battery thermal event detection system using an optical fiber|
|US 8095278||Interface for vehicle function control via a touch screen|
|US 8117857||Intelligent temperature control system for extending battery pack life|
|US 8122590||Manufacturing method utilizing a dual layer winding pattern|
|US 8124263||Corrosion resistant cell mounting well|
|US 8125324||Charge state indicator for an electric vehicle|
|US 8133287||Method of controlled cell-level fusing within a battery pack|
|US 8133608||Battery pack with cell-level fusing|
|US 8137833||Condensation-induced corrosion resistant cell mounting well|
|US 8153290||Heat dissipation for large battery packs|
|US 8154166||Dual layer winding pattern|
|US 8154167||Manufacturing method utilizing a dual layer winding pattern|
|US 8154256||Battery thermal event detection system using an electrical conductor with a thermally interruptible insulator|
|US 8168315||Battery thermal event detection system utilizing battery pack isolation monitoring|
|US 8173295||Method and apparatus for battery potting|
|US 8178227||Battery thermal event detection system utilizing battery pack isolation monitoring|
|US 8180512||Efficient dual source battery pack system for an electric vehicle|
|US 8190320||Efficient dual source battery pack system for an electric vehicle|
|US 8216502||Method for the external application of battery pack encapsulant|
|US 8241772||Integrated battery pressure relief and terminal isolation system|
|US 8242739||Leakage current reduction in combined motor drive and energy storage recharge system|
|US 8247097||Battery pack dehumidifier with active reactivation system|
|US 8263250||Liquid cooling manifold with multi-function thermal interface|
|US 8263254||Cell with an outer layer of intumescent material|
|US 8268469||Battery pack gas exhaust system|
|US 8277965||Battery pack enclosure with controlled thermal runaway release system|
|US 8286743||Vehicle battery pack ballistic shield|
|US 8293393||Apparatus for the external application of battery pack encapsulant|
|US 8298692||Collection, storage and use of metal-air battery pack effluent|
|US 8304108||Method and apparatus for maintaining cell wall integrity using a high yield strength outer sleeve|
|US 8313850||Battery pack pressure monitoring system for thermal event detection|
|US 8322393||Selective cure of adhesive in modular assemblies|
|US 8324863||Trickle charger for high-energy storage systems|
|US 8336319||Thermal management system with dual mode coolant loops|
|US 8346419||Operation of a range extended electric vehicle|
|US 8353545||Compact energy absorbing vehicle crash structure|
|US 8361642||Battery pack enclosure with controlled thermal runaway release system|
|US 8361649||Method and apparatus for maintaining cell wall integrity using a high yield strength outer casing|
|US 8365392||System and method for an efficient rotor for an electric motor|
|US 8367233||Battery pack enclosure with controlled thermal runaway release system|
|US 8367239||Cell separator for minimizing thermal runaway propagation within a battery pack|
|US 8389139||Integrated battery pressure relief and terminal isolation system|
|US 8389142||Method and apparatus for the external application of a battery pack adhesive|
|US 8393427||Vehicle battery pack ballistic shield|
|US 8402776||Thermal management system with dual mode coolant loops|
|US 8421469||Method and apparatus for electrically cycling a battery cell to simulate an internal short|
|US 8423215||Charge rate modulation of metal-air cells as a function of ambient oxygen concentration|
|US 8424960||Front rail configuration for the front structure of a vehicle|
|US 8428806||Dual mode range extended electric vehicle|
|US 8441826||Fast switching for power inverter|
|US 8445126||Hazard mitigation through gas flow communication between battery packs|
|US 8448696||Thermal management system with dual mode coolant loops|
|US 8448966||Vehicle front shock tower|
|US 8449015||Method of controlling a dual hinged vehicle door|
|US 8449997||Thermal energy transfer system for a power source utilizing both metal-air and non-metal-air battery packs|
|US 8450966||Method of operating a recharging system utilizing a voltage dividing heater|
|US 8450974||Electric vehicle extended range hybrid battery pack system|
|US 8453770||Dual motor drive and control system for an electric vehicle|
|US 8463480||Dual mode range extended electric vehicle|
|US 8463481||Dual mode range extended electric vehicle|
|US 8471521||Electric vehicle extended range hybrid battery pack system|
|US 8481191||Rigid cell separator for minimizing thermal runaway propagation within a battery pack|
|US 8493018||Fast switching for power inverter|
|US 8493032||Bidirectional polyphase multimode converter including boost and buck-boost modes|
|US 8511738||Dual hinged vehicle door|
|US 8511739||Control system for use with a dual hinged vehicle door|
|US 8511745||Integrated energy absorbing vehicle crash structure|
|US 8534703||Dynamic anti-whiplash apparatus and method|
|US 8536825||State of charge range|
|US 8539990||Vehicle port door with wirelessly actuated unlatching assembly|
|US 8541126||Thermal barrier structure for containing thermal runaway propagation within a battery pack|
|US 8541127||Overmolded thermal interface for use with a battery cooling system|
|US 8543270||Efficient dual source battery pack system for an electric vehicle|
|US 8552693||Low temperature charging of li-ion cells|
|US 8555659||Method for optimizing battery pack temperature|
|US 8557414||Control, collection and use of metal-air battery pack effluent|
|US 8557415||Battery pack venting system|
|US 8557416||Battery pack directed venting system|
|US 8567849||Dual load path design for a vehicle|
|US 8567855||Bumper mounting plate for double channel front rails|
|US 8567856||Swept front torque box|
|US 8572837||Method for making an efficient rotor for an electric motor|
|US 8573683||Front rail reinforcement system|
|US 8574732||Hazard mitigation within a battery pack using metal-air cells|
|US 8579635||Funnel shaped charge inlet|
|US 8585131||Rear vehicle torque box|
|US 8618775||Detection of over-current in a battery pack|
|US 8626369||Charge rate modulation of metal-air cells as a function of ambient oxygen concentration|
|US 8627534||Cleaning feature for electric charging connector|
|US 8627860||Fuel coupler with wireless port door unlatching actuator|
|US 8629657||State of charge range|
|US 8638063||AC current control of mobile battery chargers|
|US 8638069||Bidirectional polyphase multimode converter including boost and buck-boost modes|
|US 8643330||Method of operating a multiport vehicle charging system|
|US 8643342||Fast charging with negative ramped current profile|
|US 8647763||Battery coolant jacket|
|US 8651875||Electromechanical pawl for controlling vehicle charge inlet access|
|US 8659270||Battery pack overcharge protection system|
|US 8663824||Battery pack exhaust nozzle utilizing an sma seal retainer|
|US 8664907||Fast switching for power inverter|
|US 8672398||In-line outer sliding panorama sunroof tracks|
|US 8686288||Power electronics interconnection for electric motor drives|
|US 8696051||System for absorbing and distributing side impact energy utilizing a side sill assembly with a collapsible sill insert|
|US 8702161||System for absorbing and distributing side impact energy utilizing an integrated battery pack and side sill assembly|
|US 8708404||Sunroof utilizing two independent motors|
|US 8720968||Charge port door with electromagnetic latching assembly|
|US 8754614||Fast charging of battery using adjustable voltage control|
|US 8757709||Reinforced b-pillar assembly with reinforced rocker joint|
|US 8758924||Extruded and ribbed thermal interface for use with a battery cooling system|
|US 8760898||Fast switching for power inverter|
|US 8761985||Method of operating a dual motor drive and control system for an electric vehicle|
|US 8765276||Common mode voltage enumeration in a battery pack|
|US 8771013||High voltage cable connector|
|US 8773058||Rotor temperature estimation and motor control torque limiting for vector-controlled AC induction motors|
|US 8773066||Method and apparatus for extending lifetime for rechargeable stationary energy storage devices|
|US 8778519||Battery pack exhaust nozzle|
|US 8803470||Electric vehicle extended range hybrid battery pack system|
|US 8803471||Electric vehicle extended range hybrid battery pack system|
|US 8807637||Angled front hood sealing assembly|
|US 8807642||Mechanism components integrated into structural sunroof framework|
|US 8807643||Sunroof mechanism linkage with continuous one part guide track|
|US 8807644||Sunroof positioning and timing elements|
|US 8807807||Illumination apparatus for vehicles|
|US 8810198||Multiport vehicle dc charging system with variable power distribution according to power distribution rules|
|US 8810208||Charging efficiency using selectable isolation|
|US 8817892||Redundant multistate signaling|
|US 8818624||Adaptive soft buttons for a vehicle user interface|
|US 8819162||Host communications architecture|
|US 8833499||Integration system for a vehicle battery pack|
|US 8861337||Robust communications in electrically noisy environments|
|US 8862414||Detection of high voltage electrolysis of coolant in a battery pack|
|US 8866444||Methodology for charging batteries safely|
|US 8867180||Dynamic current protection in energy distribution systems|
|US 8875828||Vehicle battery pack thermal barrier|
|US 8887398||Extruded member with altered radial fins|
|US 8892299||Vehicle user interface with proximity activation|
|US 8899492||Method of controlling system temperature to extend battery pack life|
|US 8901885||Low temperature fast charge|
|US 8906541||Battery module with integrated thermal management system|
|US 8907629||Electric vehicle battery lifetime optimization operational mode|
|US 8932739||Battery pack configuration to reduce hazards associated with internal short circuits|
|US 8933661||Integrated inductive and conductive electrical charging system|
|US 8934999||Robotic processing system and method|
|US 8935053||Power release hood latch method and system|
|US 8960781||Single piece vehicle rocker panel|
|US 8963494||Charge rate optimization|
|US 8965721||Determining battery DC impedance|
|US 8968949||Method of withdrawing heat from a battery pack|
|US 8970147||Traction motor controller with dissipation mode|
|US 8970173||Electric vehicle battery lifetime optimization operational mode|
|US 8970182||Fast charging of battery using adjustable voltage control|
|US 8970237||Wire break detection in redundant communications|
|US 8973965||Folding and stowing rear-facing vehicle seat|
|US 9030063||Thermal management system for use with an integrated motor assembly|
|US 9035203||Electrical interface interlock system|
|US 9040184||Battery pack dehumidifier with active reactivation system|
|US 9043623||Host initiated state control of remote client in communications system|
|US 9045030||System for absorbing and distributing side impact energy utilizing an integrated battery pack|
|US 9046580||Battery thermal event detection system utilizing battery pack isolation monitoring|
|US 9065103||Battery mounting and cooling system|
|US 9079498||Morphing vehicle user interface|
|US 9080352||Controller apparatus and sensors for a vehicle door handle|
|US 9083064||Battery pack pressure monitoring system for thermal event detection|
|US 9093726||Active thermal runaway mitigation system for use within a battery pack|
|US 9103143||Door handle apparatus for vehicles|
|US 9151089||Controller apparatus and sensors for a vehicle door handle|
|US 9153990||Steady state detection of an exceptional charge event in a series connected battery element|
|US 9162586||Control system for an all-wheel drive electric vehicle|
|US 9182438||Wire break detection in redundant communications|
|US 9197091||Charge rate optimization|
|US 9209631||Charge rate modulation of metal-air cells as a function of ambient oxygen concentration|
|US 9221343||Pyrotechnic high voltage battery disconnect|
|US 9225197||Charging efficiency using variable isolation|
|US 9250020||Active louver system for controlled airflow in a multi-function automotive radiator and condenser system|
|US 9252400||Battery cap assembly with high efficiency vent|
|US 9257729||Response to over-current in a battery|
|US 9257825||Power electronics interconnection for electric motor drives|
|US 9263901||Secondary service port for high voltage battery packs|
|US 9272595||Controlling a compressor for air suspension of electric vehicle|
|US 9278607||Air outlet directional flow controller with integrated shut-off door|
|US 9293792||Self-activated drain system|
|US D660219||Vehicle wheel front face|
|US D660767||Vehicle wheel front face|
|US D669008||Vehicle wheel front face|
|US D672307||Vehicle integrated display and mount|
|US D673393||Vehicle seat mount|
|US D678154||Vehicle door|
|US D694188||Vehicle charge connector|
|US D724031||Vehicle charge inlet|
|US D735660||Electric-vehicle connector post|
|US D749503||Electric-vehicle connector post|
|US RE44994||Augmented vehicle seat mount|
Copyright 2002-2017 Tesla, Inc. All Rights Reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on Tesla, Inc. internet sites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted. Some Tesla, Inc. internet sites also contain material that is subject to the copyright rights of their providers.
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Payment Terms for Services
These Terms of Service describe your agreement to pay for future services and charges. Tesla may amend these terms and any changes are effective when posted to this page.
In consideration of others who need to use a Supercharger, we ask that you move your vehicle when it is finished charging. To encourage this, you will incur an idle fee for the time your car remains parked in a charging stall after it is finished charging. We will waive the idle fee if your car is moved within five minutes after it is finished charging, and the idle fee will not accumulate while less than half of the charging stalls at your location are occupied. All vehicles are subject to idle fees, regardless of when your vehicle was purchased. To avoid idle fees, we recommend you monitor your vehicle while using a Supercharger and encourage you to use the Tesla mobile app to track your vehicle’s charge status.
Idle fees are incurred on a per minute basis. The idle fee rate for each location may change from time to time, and the latest information is provided in the map pin pop-up (accessible through the navigation application on your vehicle touchscreen) or on a sign at the Supercharger location, and on our webpage. For additional information, please see our idle fee support page and address other inquiries to ServiceHelpNA@tesla.com.
Pay Per Use
All vehicles ordered after January 15, 2017, and vehicles ordered by January 15, 2017 but built after April 15, 2017, are enabled for Supercharging on a pay per use basis. Any credits for free Supercharging that are given with the purchase of a vehicle, including any annual renewal of credits, expire upon the sale or transfer of the vehicle and are not transferable to any subsequent vehicle owner, or to any other vehicle. Credits for Supercharging expire after a set period of time and do not rollover into future periods.
Pay per use billing is on a per kilowatt hour basis in jurisdictions where this is feasible, and as a service fee on a per minute basis in other jurisdictions. The pay per use billing unit and rate for each location may change from time to time, and the latest information is provided in the map pin pop-up (accessible through the navigation application on your vehicle touchscreen) or on a sign at the Supercharger location, and on our webpage. For additional information, please see our Supercharger support page and address other inquiries to ServiceHelpNA@tesla.com.
Supercharger Fair Use Policy
We are continually expanding our global network of Supercharger stations to enable personal long distance travel and to provide a charging solution for those without immediate access to home or workplace charging, thereby accelerating the widespread adoption of electric vehicles. When Superchargers are used beyond their intended purpose, it negatively impacts the availability of Supercharging services for others.
Supercharger Fair Use
To help ensure that Superchargers are available for their intended use, we ask that you not charge your vehicle using a Supercharger if your vehicle is being used:
- as a taxi;
- for ridesourcing or ridesharing (through Uber, Lyft or similar services);
- to commercially deliver or transport goods;
- for government purposes; or
- for any other commercial venture.
If you charge your vehicle in a manner that does not comply with this Supercharger Fair Use Policy, we may ask you to modify this behavior. We may also take additional action to protect the availability of Superchargers for their intended purpose, such as limiting or blocking your vehicle’s ability to use Supercharger stations.
This Policy applies to all Superchargers worldwide and all Tesla vehicles purchased, either new or used, whether from Tesla or a third party, after December 15, 2017. Tesla may choose to exclude certain Supercharger stations or occasional trips from the scope of this Policy, such as to accommodate specific local circumstances.
We encourage the commercial use of Tesla vehicles while using appropriate charging solutions. Please reach out to your local sales contact to explore vehicle and charging options that suit your needs. For questions related to home charging, please contact firstname.lastname@example.org.
Click here to check if your car is affected by a recall.
Tesla’s Supplier Code of Conduct
Last Updated June 2017
Human Rights And Conflict Minerals Policy
Tesla expects our suppliers to conduct their worldwide operations in responsible manner in adherence of this policy and the principles enumerated herein. Tesla works collaboratively with our suppliers to encourage compliance with the following principles:
Legal And Regulatory Compliance
Tesla suppliers are to ensure their operations and the products and services supplied to Tesla comply with all national and other applicable laws and regulations.
Tesla's suppliers are expected to use reasonable efforts to ensure that parts and products supplied to Tesla are DRC "conflict-free," meaning that such conflict minerals do not benefit armed groups in the Democratic Republic of the Congo. Conflict-free means such parts and supplies do not contain metals derived from "conflict minerals" which are defined as:
|(iv)||wolframite (tungsten); and|
|(v)||any derivatives of the above.|
The goal of this policy is to ensure that Tesla's products do not directly or indirectly finance or benefit armed groups through mining or mineral trading in the DRC and adjoining countries. Tesla requires its suppliers to establish policies, due diligence frameworks, and management systems, consistent with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, that are designed to accomplish this goal. Tesla expects its suppliers to stay up-to-date with and to use validated conflict free smelters and refiners assessed by the Responsible Mineral Initiative and similar organizations. Tesla performs ongoing due diligence and files annual reports with the U.S. Securities and Exchange Commission in accordance with the Dodd-Frank Wall Street Reform and Consumer Protection Act.
Tesla is committed to ensuring that its suppliers do not use slave or child labor or engage in human trafficking. Tesla does not, and will not, tolerate the use of slave or child labor in the manufacture of its products and does not, and will not, accept products or services from suppliers that engage in human trafficking in any form. Human trafficking, child labor and slavery are crimes under state, federal and international law. These crimes exist in countries throughout the world.
Tesla will do the following to ensure compliance by its suppliers with this policy as required by law and as needed:
- Evaluate its supply chain to address risks related to conflict minerals, human trafficking, slavery and child labor;
- Audit suppliers, to evaluate supplier compliance with Tesla's Human Rights and Conflict Minerals Policy;
- Require direct suppliers to certify that materials incorporated into Tesla products comply with the laws regarding conflict minerals, slavery, child labor and human trafficking of the country or countries in which they are doing business;
- Discipline employees or contractors, including potential termination of contract, who fail to meet Tesla's Human Rights and Conflict Minerals Policy;
- Train certain Tesla employees regarding conflict minerals, human trafficking, child labor and slavery, particularly with respect to mitigating risks within the Tesla's supply chain;
- Investigate if Tesla has a reasonable basis to believe that a Tesla supplier is engaging in human trafficking, slave or child labor, or use of conflict minerals; and
- Transition away from purchasing goods or services from any supplier that is believed to be engaging in human trafficking, slave or child labor, or use of conflict minerals if the supplier does not take corrective actions within a reasonable period of time.
You may contact Tesla's Board of Directors to provide comments or to report concerns. Please write to:
3500 Deer Creek Rd.
Palo Alto, CA 94304
You may submit your concern anonymously or confidentially by postal mail. You may also indicate whether you are a shareholder, customer, supplier, or other interested party.
You may also provide comments or report concerns by email to: email@example.com.
Tesla Conflict Minerals Report
Last Updated May 2018
Security Vulnerability Reporting Policy
Tesla values the work done by security researchers in improving the security of our products and service offerings. We are committed to working with this community to verify, reproduce, and respond to legitimate reported vulnerabilities. We encourage the community to participate in our responsible reporting process.
If you are a security researcher and would like to report a security vulnerability, please send an email to: firstname.lastname@example.org. Please provide your name, contact information, and company name (if applicable) with each report. Priority will be granted to encrypted reports – please include your PGP public key with such reports.
Responsible Disclosure Guidelines
We will investigate legitimate reports and make every effort to quickly correct any vulnerability. To encourage responsible reporting, we commit that we will not take legal action against you or ask law enforcement to investigate you if you comply with the following Responsible Disclosure Guidelines:
- Provide details of the vulnerability, including information needed to reproduce and validate the vulnerability and a Proof of Concept (POC)
- Make a good faith effort to avoid privacy violations, destruction of data and interruption or degradation of our services
- Do not modify or access data that does not belong to you
- Give us a reasonable time to correct the issue before making any information public
We will attempt to respond to your report within 1-2 business days.
Tesla Security Researcher Hall of Fame
Tesla appreciates and wants to recognize the contributions of security researchers. If you are the first researcher to report a confirmed vulnerability, we will list your name in our Hall of Fame (unless you would prefer to remain anonymous). You may also be considered for an award if you are the first researcher to report one of the top 3 confirmed vulnerabilities in a calendar quarter. You must comply with our Responsible Disclosure Guidelines (above) to be considered for our Hall of Fame and top 3 awards.
|Jianhao Liu||Qihoo 360 Adlab|
|Jiaheng Wang||Zhejiang University|
|Yanjing Wu||Zhejiang University|
|Jon||Bitquark Security Research|
|Jack "fin1te" W|
|Ch. Muhammad Osama|
|Nikhil Kumar Srivastava||@niksthehacker|
|Jay Turla||HP Fortify|
- Tesla Updates
- Patent Pledge
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- Supercharger Fair Use Policy
- Tesla’s Supplier Code of Conduct
- Human Rights and Conflict Minerals Policy
- Tesla Conflict Minerals Report
- Information security
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- Tesla Security Researcher Hall of Fame