Connectivity

Connectivity is an important part of all Tesla vehicles, further enhancing the driving experience by providing access to features that require data usage — including streaming music and media, live traffic visualization and more.

All Tesla vehicles come with access to Standard Connectivity. Standard Connectivity is included in your vehicle, at no additional cost, for eight years beginning on the first day your vehicle was delivered as new by Tesla, or the first day it is put into service (for example used as a demonstrator or service vehicle), whichever comes first. If you are purchasing a used vehicle, you will be notified of how long your vehicle will include access to Standard Connectivity. With Standard Connectivity, you have access to most connectivity features over Wi-Fi, in addition to basic maps and navigation and music streaming over Bluetooth®.

Premium Connectivity provides the ability to access all connectivity features over cellular, in addition to Wi-Fi, for the most intuitive and engaging ownership experience. Premium Connectivity currently is available as a monthly subscription of $13.99 plus applicable tax and can be purchased at any time from your vehicle touchscreen or the Tesla app. Orders of Model S, Model X, Model Y and Model 3 will receive a Premium Connectivity trial at delivery.

If you own a Tesla vehicle for personal use, you can subscribe to Premium Connectivity from your vehicle touchscreen or the Tesla app. If you are driving a company vehicle, contact your vehicle provider for more information.

Connectivity Packages

Features subject to change and may vary based on hardware configuration
* Currently available over Wi-Fi for Standard Connectivity
*⁺ A paid subscription to streaming services is required to access music and media streaming

For Model S and Model X with second row display, this includes second row in-drive video streaming. Some features such as Caraoke and video streaming are not supported on some vehicles based on hardware configuration. Review your vehicle firmware release notes to confirm feature availability for your vehicle.

Frequently Asked Questions

Purchase

How do I subscribe to Premium Connectivity?
If your vehicle is eligible, you can subscribe to Premium Connectivity from your vehicle touchscreen or the Tesla app.

To subscribe to Premium Connectivity from your vehicle touchscreen:

Note: Your vehicle must be on software update 2021.40.5 or later to subscribe from your vehicle touchscreen.

To subscribe to Premium Connectivity from the Tesla app:

Where are Premium Connectivity subscriptions available?
Premium Connectivity subscriptions are currently available to eligible customers in the countries listed below.

North America United States and Canada
Europe Austria, Belgium, Czech Republic, Denmark, Germany, Spain, France, Finland, United Kingdom, Switzerland, Sweden, Ireland, Italy, Iceland, Luxembourg, Netherlands, Norway and Portugal
Asia Pacific China Mainland, Australia, New Zealand, Hong Kong, Macau, Japan, Singapore and South Korea

Who is eligible for a Premium Connectivity subscription?
All Model S, Model X, Model Y and Model 3 ordered on or after July 1, 2018 can subscribe to Premium Connectivity. All vehicles ordered on or before June 30, 2018 receive Premium Connectivity automatically for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

Model Ordered on or before
June 30, 2018
Ordered on or after
July 1, 2018
Model S
Model X
Free Premium Connectivity Eligible for Premium Connectivity subscription
Model 3 with Premium Interior Free Premium Connectivity Eligible for Premium Connectivity subscription
Model Y
Model 3 Standard Range
Model 3 Standard Range Plus
Model 3 Rear-Wheel Drive
Not Applicable Eligible for Premium Connectivity subscription

How much do Standard Connectivity and Premium Connectivity cost?
Standard Connectivity is included in your vehicle, at no additional cost, for eight years beginning on the first day your vehicle was delivered as new by Tesla, or the first day it is put into service (for example used as a demonstrator or service vehicle), whichever comes first. If you are purchasing a used vehicle, you will be notified of how long your vehicle will include access to Standard Connectivity. Premium Connectivity is available as a monthly subscription. Find pricing to Premium Connectivity subscription from your vehicle touchscreen or the Tesla app.

Can I cancel my Premium Connectivity?
Yes. You can cancel your Premium Connectivity subscription at any time in the Tesla app. Monthly subscription payments will not be prorated. After your cancellation is processed, you will continue to have Premium Connectivity features for the remainder of the current billing period.

To cancel your subscription in the Tesla app:

How can I find my receipt for my Premium Connectivity subscription?
Find your Premium Connectivity receipt in the Tesla app.

To find your receipt in the Tesla app:

Can I receive a refund of my Premium Connectivity subscription if I cancel it in between billing cycles?
No. You cannot receive a partial or full refund for your Premium Connectivity subscription. You can cancel your Premium Connectivity subscription at any time and will continue to receive access to Premium Connectivity features for the duration of the billing cycle.

Features

Will vehicles with Standard Connectivity still receive over-the-air software updates?
Yes. All vehicles have access to over-the-air software updates. Learn more about over-the-air software updates and how to check for the latest version.

Does Standard Connectivity include in-car maps and navigation functionality?
Yes. All vehicles with Standard Connectivity will continue to receive the same core maps & navigation functionality as vehicles with Premium Connectivity, including traffic-based routing, Trip Planner and Supercharger stall availability. Standard Connectivity is included in your vehicle, at no additional cost, for eight years beginning on the first day your vehicle was delivered as new by Tesla, or the first day it is put into service (for example used as a demonstrator or service vehicle), whichever comes first. If you are purchasing a used vehicle, you will be notified of how long your vehicle will include access to Standard Connectivity. Premium Connectivity will add satellite-view maps and live traffic visualization.

What music & media are available with Standard Connectivity?
Standard Connectivity offers Bluetooth® pairing, FM radio, Sirius XM capability in North America (for XM-enabled and configured vehicles) and playback from a USB drive.

Premium Connectivity is required for in-car streaming music & media over cellular.

A paid subscription to third-party streaming services is required to access music and media streaming for both Standard and Premium Connectivity.

Do connectivity plans affect Autopilot?
No. If the vehicle's software is kept up to date, connectivity plans will not affect Autopilot. As a reminder, all vehicles have access to over-the-air software updates.

Note: Important safety updates will continue to be available over the vehicle's cellular connection.

Can I get Premium Connectivity features by using a mobile hotspot?
Some features that are available with Standard Connectivity over Wi-Fi such as video streaming, Caraoke and the internet browser may also be accessed over mobile hotspots, subject to fees and restrictions of your mobile carrier.

Is there any limitation on excessive data use?
Yes. In some cases where data usage is deemed as excessive and exceeds a fair daily usage, we reserve the right to reduce connectivity bandwidth.

What are the connectivity features that may be limited after Standard Connectivity expires?
Without Standard Connectivity, access to some connectivity features, including those that use cellular data or third-party licenses, may be changed or removed. These Standard Connectivity features that may change currently include maps, navigation, voice commands and more.

Can I turn off Premium Connectivity purchases from my vehicle touchscreen?
Yes. To limit the ability to make purchases on your vehicle touchscreen:

Details

What vehicles will continue to receive Standard Connectivity at no cost?
All new Tesla vehicles ordered on or before July 20, 2022, will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

What vehicles will continue to receive Premium Connectivity at no cost?
All Tesla vehicles ordered on or before June 30, 2018 will continue to have access to existing Premium Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

What connectivity plan applies to used Tesla vehicles purchased from Tesla?
All used Tesla vehicles that are eligible for Premium Connectivity according to the above mentioned table, purchased on or before January 15, 2020, will continue to have the Premium Connectivity features described above at no cost for the lifetime of the vehicle, and will be active for future owners if sold privately (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

All used Tesla vehicles purchased between January 16, 2020 and July 20, 2022 will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

All used Tesla vehicles purchased after July 20, 2022, will have Standard Connectivity for the remainder of the eight years from the first day your vehicle was delivered as new by Tesla, or the first day it is put into service (for example used as a demonstrator or service vehicle), whichever comes first. As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

What connectivity plan applies to Tesla vehicles purchased privately and have transferred ownership?
Tesla vehicles purchased privately or via third-party that are eligible for Premium Connectivity according to the above mentioned table, and have transferred ownership on or before January 20, 2020, will have free Premium Connectivity for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

Tesla vehicles purchased privately or via third-party and have transferred ownership on or after January 21, 2020 that do not have lifetime Premium Connectivity or an active Premium Connectivity trial will receive a 30-day trial of Premium Connectivity before being eligible for subscription. The trial will commence on the date ownership transfers and requires the buyer to notify us of such date. The trial cannot be postponed or rescheduled.

Tesla vehicles purchased privately or via third-party and have transferred ownership on or before July 20, 2022, will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications net work). Tesla vehicles purchased privately or via third-party and have transferred ownership after July 20, 2022, that do not have lifetime Standard Connectivity, will have Standard Connectivity features for the remainder of the eight years beginning on the first day the vehicle was delivered as new by Tesla, or the first day it is put into service (for example used as a demonstrator or service vehicle), whichever comes first.

Will there be a trial period for Premium Connectivity?
All Model S, Model X, Model Y and Model 3 ordered on or after July 1, 2018 will receive a Premium Connectivity trial beginning on the day of delivery. After the trial ends, Premium Connectivity will be available as a subscription.

Order Type Premium Connectivity Trial Eligibility
New orders of Model S and Model X on or after July 1, 2018 Yes, one year starting from delivery date
Inventory orders of Model S and Model X on or after July 1, 2018 Yes, one year starting from delivery date
New orders of Model 3 and Model Y ordered on or after October 15, 2021 Yes, 30 days starting from delivery date
Inventory orders of Model 3 and Model Y ordered on or after October 15, 2021 Yes, 30 days starting from delivery date
Used vehicles orders on or after January 16, 2020 Yes, 30 days starting from delivery date
Tesla vehicles purchased privately and transferred ownership on or after January 21, 2020 without an active Premium Connectivity trial Yes, 30 days starting from ownership transfer date
Tesla vehicles purchased privately and transferred ownership on or after January 21, 2020 with an active Premium Connectivity trial Yes, for the duration of the initial trial period

How will I be notified when my Premium Connectivity trial is about to expire?
We will send you an email notification with information on how to subscribe to Premium Connectivity in the week before your trial expires.

How do I check if I have Premium Connectivity?
Confirm your Premium Connectivity subscription status in the Tesla app.

What’s the difference between Wi-Fi and cellular connectivity?
Cellular connectivity is a wireless data connection and only requires that you’re within range of a cell phone tower — similar to how a smart phone works.

Wi-Fi connectivity requires proximity to a router — similar to how a laptop connects to your Wi-Fi at home.

Is Tesla providing the network for connectivity?
No. Your connectivity network is provided by your local telecommunications company and Tesla is not responsible for the connectivity quality or coverage.

Tags: 

SHARE