Obtain a Copy of the Data Associated With Your Tesla Account
As part of putting you in control of your data and privacy, Tesla gives you the ability to request a copy of the data associated with your Tesla Account. Access to this feature varies by location.
This article explains how to request a copy of certain data that Tesla stores, and provides answers to common questions about the process and the information you can expect to receive.
- The Data Associated With Your Tesla Account
- How to Request a Copy of Your Data
- About the Data Tesla Provides
- Frequently Asked Questions
The Data Associated With Your Tesla Account
You can request a copy of the data that Tesla may have associated with your Tesla Account. This information may include:
- Order details
- Account information
- Customer support activity
- Service history from your ownership period
- Vehicle usage information
- Safety event camera recordings (if applicable)
- Infotainment system settings information
- Mobile app usage information
When you request a copy of your data, we first verify that you are the account holder making the request. After verification, we organize the data associated with your Tesla Account in file formats that are easy to understand. When the data is ready, we will notify you by email that it’s available for download. You have 7 days to download your data, after which time it is removed from that location, and you will need to request it again. If you submit a secondary request, due to our established retention guidelines, the data provided to you may be different as the available information may have changed. Please note, downloading your data does not delete it from Tesla’s servers.
Tesla strives to collect and store the minimum amount of data required to provide the services you use. Therefore, when data isn’t provided it is because it is either in a form that is not personally identifiable or linked to your Tesla Account, is stored in an end-to-end encrypted format that Tesla cannot decrypt, is not customer related (e.g., data related to vehicle components), is not stored by Tesla at all, or is not currently part of a standard request. Additionally, some data may have been held for only a very short time and is no longer on our servers. For more information on our data sharing practices please refer to Tesla's Privacy Notice.
How to Request a Copy of Your Data
Go to www.tesla.com/en_CA/contactus and sign in to your Tesla Account.
Use the drop-down menu to select "Data Privacy Request." Specify the time range for which you would like to request your data. Click "Submit."
We will verify your request and notify you by email when your data is ready. As a reminder, this process can take up to 30 days.
About the Data Tesla Provides
When we collect data, we believe it’s important for you to know what we’re collecting and what it is used for. The data provided to you as part of your request may include information such as Tesla Account details, customer support activity, service history, and vehicle data. Tesla vehicles record operational and diagnostic data at regular intervals, and may transmit that data over-the-air to our servers. That data enables our engineers and service teams to assess vehicle health remotely and diagnose, and potentially proactively resolve your concerns.
The vehicle data provided to you lists your vehicle signals across the top of the file and the VIN, and timestamps for the signal updates are provided in the left-most columns, respectively. We provide your vehicle data in an industry-standard format that is easy to open and read (such as .csv, .json, .html or .pdf formats).
Tesla vehicles make use of a camera suite that provides advanced features such as Autopilot, Smart Summon, and Autopark. This camera functionality has been designed from the ground up to protect your privacy. Tesla does not continuously collect personally identifiable camera recordings and in fact, most processing takes place without ever leaving the vehicle. In order for camera recordings to be shared with Tesla, your consent is required and can be controlled through the vehicle’s touchscreen at any time (Safety & Security > Data Sharing). Even if you choose to opt-in, camera recordings remain anonymous and are not linked to you or your car, unless we receive the recording as a result of a safety event (such as a vehicle collision or airbag deployment). In such an event, the applicable recordings may be provided as part of your data request. You may also refer to the Owner’s Manual for your vehicle for more information on how you can record or retrieve recordings from your car.
Please note, to maintain accuracy and consistency of the data associated with your account, our responses to data privacy requests are subject to change at any time as our means of processing, storage and collection also change.
Frequently Asked Questions
How should I download and view my data?
Use a Mac or PC to download and view your data files. You should be able to view these files in default applications including Excel, TextEdit on Mac and Notepad on Windows. Some spreadsheet applications may automatically format dates or round certain large numbers up or down, and display them differently.
Does Tesla sell my data to third parties?
We do not sell your personal information to anyone for any purpose, period. For more information our data sharing practices please refer to Tesla’s Privacy Notice.
Why is my date and time information displayed in an unfamiliar format?
Why didn’t I receive copies of my Supercharger sessions?
Your Supercharger history can be viewed on your Tesla vehicle touchscreen or by signing in to your Tesla Account and navigating to the payment history page.
Is there any other data that I can request or get a copy of?
We are continually improving our tools that help you understand and control the personal data stored with Tesla. Therefore, certain information that Tesla retains may not currently be part of a standard data privacy request, such as, customer feedback surveys, customer support email/chat content, energy related data and service repair invoices. If you have specific data needs, please request these details separately by contacting us.
Does Tesla provide me with my Event Data Recorder (EDR) information?
For certain applicable countries (such as United States, Canada, and Mexico) which mandate the use of an Event Data Recorder, this information will be included as part of your standard data privacy request. If included as part of your data request, this industry-standard EDR file can be used to generate a PDF formatted EDR report by going to edr.tesla.com, navigating to Generate a Report, and uploading the file you wish to convert.
If there is no EDR file provided, and you think there should be one, please contact us or visit edr.tesla.com for steps on ordering the necessary cables to extract EDR data from your vehicle manually.
Was there an error if my request did not return any results, or the results I expected?
No, this is expected. As described in our Privacy Notice, from the moment you take delivery, Tesla does not associate the vehicle data generated by your driving with your identity or account by default. As a result, no one – including Tesla – would have knowledge of your activities. In order for vehicle data to be linked to your account or VIN, a specific condition must be triggered such as the occurrence of a safety event (collision or airbag deployment), service or repair appointment, a raised hardware or software issue, or your consent – in which case it is provided as part of your data request.
Additionally, Tesla’s retention guidelines and data privacy practices implement techniques designed to minimize how much data we collect, use, or store.
When data isn’t provided, this is because it is either:
- In a form that is not personally identifiable or linked to your Tesla Account.
- Stored in an end-to-end encrypted format that Tesla cannot decrypt.
- Not customer-related (e.g., data related to vehicle components).
Please note, some data may have also been held only for a very short time and is no longer on our servers. Review our Privacy Notice for more information.