Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. This team is dedicated to roadside support, so for any other questions visit our Customer Support page.
If you’re ever in an unsafe location, please contact emergency services.
Requesting Roadside Assistance
You can request immediate roadside assistance from the bottom of the Tesla app home screen. In your request, please include any information that may help our team locate you and best understand the condition of your car.
To request roadside assistance from your Tesla app:
- Open the app and select ‘Roadside Assistance’ at the bottom of your home screen.
- Select the issue(s) your car is experiencing.
- Confirm any additional details related to your request.
- Select ‘Request help.’
A warrantable breakdown of the car that renders it un-drivable.
Coverage: Transportation services of up to 800 km to the nearest Service Center are provided.
Damage to the wheel or tire that causes flat or unsafe driving conditions.
Coverage: Flat tire services are provided for up to 80 km.
Circumstances where the car cannot be unlocked normally due to car, fob or app malfunction.
Coverage: A Roadside Professional will create a small opening between the door and car frame in order to manually open your door within 80 km of your car’s location.
Out of Range
When your battery charge is depleted and you can’t make it to a charging station, or the car has been unplugged for an extended period of time.
Coverage: We are able to assist you, but this is not a financially covered service. Contact Roadside Assistance to learn more or arrange a transport.
For all services not listed, we are still equipped and ready to assist you. Review our Roadside Assistance policy for service details and what you may need to provide payment for.