Roadside Assistance
Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. This team is dedicated to roadside support. Find answers if you need additional support about your vehicle.
For Tesla Roadside Assistance, contact us:
- Quebec: (844) 948-3752, available 7 AM to 8 PM ET
- Rest of Canada: (877) 798-3752, available 24/7
You can request immediate roadside assistance from the bottom of the Tesla app home screen. In your request, include any information that may help our team locate you and best understand the condition of your vehicle.
To request roadside assistance from your Tesla app:
- Open the app and select ‘Roadside.'
- Select the issue(s) your vehicle is experiencing.
- Confirm any additional details related to your request.
- Select ‘Request help.’
Review the services covered by Tesla Roadside Assistance and any associated limitations below.
Note: Roadside Assistance may not be available on certain restricted roadways or in restricted access areas due to safety and regulatory considerations. Availability is determined on a case-by-case basis at the time of your request. For more details on potential restrictions in your area, contact Tesla Roadside Assistance or refer to local traffic guidelines.
Breakdowns
A warrantable breakdown of the vehicle that renders it undrivable.
Coverage: Transportation services of up to 800 km to the nearest Service Center are provided.
Flat Tire
Damage to the wheel or tire that causes flat or unsafe driving conditions.
Coverage: Flat tire services are provided for up to 80 km when tire repair and/or replacement is completed through Tesla directly.
Lockouts
Circumstances where the vehicle cannot be unlocked normally due to vehicle, fob or app malfunction.
Coverage: A Roadside Professional will create a small opening between the door and vehicle frame in order to manually open your door within 80 km of your vehicle’s location.
Out of Range
When your battery charge is depleted and you can’t make it to a charging station, or the vehicle has been unplugged for an extended period of time.
Coverage: We are able to assist you, but this is not a financially covered service. Contact Tesla Roadside Assistance to learn more or arrange transportation.
Additional Coverage
For all services not listed, we are still equipped and ready to assist you. Review our Roadside Assistance policy for service details and what services may require additional payment.