Support

Powerwall Support

Powerwall Overview

Resources for Powerwall Owners

Resources for Certified Installers

Questions?

We're here to help. Call us anytime.

  • Austria: +43 800 80 2480
  • Belgium: +32 80026614
  • Germany: +49 800 724 4529
  • Italy: +39 800596849
  • Luxembourg: +35 280080921
  • Netherlands: +31 800 3837301
  • Portugal: +35 1800180397
  • United Kingdom: +44 8000988064
 

Powerwall Benefits


Powerwall is a rechargeable home battery that lets you store solar energy generated during the day and use it to power your home at night. With its built-in battery inverter, Powerwall is compact and easy to integrate into your home. Over-the-air updates give you access to new features as they become available.

Self-Powered Home

Use Powerwall with solar to reduce reliance on the grid and independently power your home from solar day and night.

Time-of-Use Load Shifting

Reduce your electricity bill, if your energy retailer offers a time-of-use rate plan. (available at a later date by an over-the-air update)

Home Energy Monitoring

Manage your home energy use in real time with the Tesla mobile app.

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Self-Powered Home


A self-powered home is one that runs on Powerwall and solar, giving you the ability to own your energy and reduce your reliance on the grid. Solar generates clean energy and typically more than your house can immediately use. Powerwall stores that excess solar energy and makes it available on demand, even after the sun has set. This stored energy can then independently power your home and charge your electric vehicle. Through the Tesla mobile app, you will have full visibility over your self-powered home.

Tesla Mobile App


The Tesla mobile app allows you to have full visibility into your self-powered home. You can monitor your home solar generation, battery power flow, and household consumption in real-time from anywhere.

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What to expect

Deposit

Place a £400 deposit to get started. Tesla will contact you to learn more about your home energy needs and determine the right Powerwall system for you.

Home Energy Assessment

To prepare for your installation, we will assess the best location for Powerwall and determine the appropriate supporting hardware. We will send an electrician to conduct an in-person site visit. If you require both Powerwall and Solar to be installed, this may be completed by one of our Powerwall Certified Installers.

Review your Powerwall agreement

Your agreement, sent by email, includes your final hardware and installation pricing for your Powerwall system. A Tesla product specialist will call you to review the agreement and answer any questions. You can also reach us at +44 (0) 1628 450 606. An email approval is all we need to move forward with your installation.

Schedule your installation

After you approve your agreement, a specialist will contact you to determine the best time to deliver and install your Powerwall.

Installation

It takes about a day to install Powerwall. You will need to be home to let the installation crew in and be available throughout the day. Power may be shut off briefly when final electrical connections are made.

Download the app

Once the system is installed, you can download the Tesla mobile app to monitor your Powerwall and home energy use.

Ongoing Support

Powerwall has a 10-year warranty. We are here to support you with any questions during that time. You can reach us at +44 (0) 1628 450 606.

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