First Responder Information


Tesla Motors is committed to helping fire departments and first responders safely handle emergency situations involving Tesla vehicles. Emergency disconnects are available for disabling the vehicle when extrication is necessary to rescue passengers.

Vehicle Owners

In the event of an accident, follow these instructions

  1. Turn off the vehicle

    Roadsters – Turn off the vehicle and remove the key

    Model S and Model X – Does not turn off—simply press the "park" button on the end of the gear-selector stalk.

    Tesla vehicles are electric and make no noise even when the powertrain is energized.

  2. Tesla Roadside Assistance Numbers

    Emergency – Dial 999

  3. See the Vehicle Ownership Card in your glove box for 24-hour Roadside Assistance information and towing instructions

Contact Us

Fire safety personnel, training officers and other first responders who have questions, please call (888) 771-2504 or any of our Tesla Roadside Assistance Numbers. Please email non-emergency questions to