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First Responders Information

Tesla is committed to helping fire departments and first responders safely handle emergency situations involving Tesla vehicles. Emergency disconnects are available to safely de-energize the vehicle when extraction is necessary to rescue passengers.

For Vehicle Owners

In the event of an accident, follow these instructions:
  1. Turn off your vehicle

    Roadsters: Turn off the vehicle and remove the key.
    Model S, Model X and Model 3: Simply press the "park" button on the end of the gear-selector stalk.

    Tesla vehicles are electric and make no noise even when the powertrain is energized.

  2. Call Roadside Assistance

    Call Tesla Roadside Assistance. If it's an emergency, dial 999.

  3. Review the Vehicle Ownership Card

    See the Vehicle Ownership Card in your glove box for 24-hour Roadside Assistance information and towing instructions.

Contact Us


Fire safety personnel, training officers and other first responders who have questions, please call Tesla Roadside Assistance. Please email non-emergency questions to firstrespondersafety@tesla.com.


For questions related to Powerpack and Megapack, email us at PowerpackSupport@tesla.com.

For questions related to Powerwall, email us at PowerwallSupportEMEA@tesla.com.