Support

Order and Delivery - Model 3

Ordering Model 3


    Tow Hitch Upgrade


      Changing or Modifying Your Order


      Your Model 3 Delivery


      Canceling Your Order or Reservation



      Ordering Model 3

      If I confirm my Model 3 order today, when can I expect to take delivery?
      Deliveries will begin in late June 2019, with priority delivery for reservation holders, and will be prioritized based on reservation date, delivery location and configuration options. As you design your Model 3, you will see an estimated delivery timing—actual delivery timelines may vary depending on geographic location and configuration options.

      I placed my Model 3 order. What’s next?
      As your delivery date approaches, we will contact you to confirm your registration, payment method and, if applicable, trade-in details. In the meantime, you can learn more about Model 3 by reviewing the following information:

      • Watch Model 3 support videos.
      • Prepare for charging at home by learning about what options are available, and find an electrician to assist with your installation.
      • Download the Tesla mobile app to learn about your car and help prepare for your delivery day.

      What type of payment options are available for my Model 3?
      We currently support purchases in cash and via third-party financial institutions. As your delivery date approaches, you will be able to confirm your final payment options in your Tesla Account.

      Will I be eligible to receive incentives for purchasing Model 3?
      You may be eligible for incentives when you purchase your Model 3. For more information about incentives in your region, please visit our incentive support pages. Incentive programs are offered and administered by government agencies. Eligibility and availability vary and are outside of Tesla’s control.

      What charging options are available for Model 3?
      Model 3 comes with the same home charging options as all Tesla cars, including the standard hardware required to access our global Supercharger network. A small fee will apply for Supercharging—which is only a fraction of the cost of gas. Third party Combined Charging System 2 (Combo 2) fast charging networks are accessible without any additional equipment. Find out more about charging on our Model 3 Charging Support Page.

      When will Model 3 deliveries begin in Great Britain?
      First deliveries are scheduled to begin in July 2019, and will be prioritized based on reservation date, delivery location and configuration options.

      I made a reservation payment for Model 3. Is this included in the total cost?
      Yes, your reservation payment will be deducted from the total cost of your Model 3.


      Tow Hitch Upgrade

      What is the Model 3 tow hitch capable of towing?
      The Model 3 tow hitch is capable of towing trailers, ski and bike carriers that weigh up to 910 kilograms.

      Which Model 3 configurations include a tow hitch option?
      The Model 3 Standard Range Plus configuration includes a tow hitch option. The tow hitch option is not available with Model 3 Performance

      Can I retrofit my Model 3 with a tow hitch?
      Due to European regulations, the tow package is only available as a factory-fitted option and cannot be retrofitted after delivery.

      What does the tow hitch package include?
      The tow hitch package includes: one high strength steel tow bar, one removable ball neck with a padded anti-slip carrying case, one 13 pin trailer electronics harness, one towing ECU, one adaptor debris cover and our Tow Mode software package.

      Does the Model 3 tow hitch have a power and lights connector?
      Yes.

      Changing or Modifying Your Order

      Can I edit my Model 3 design after placing my order?

      Yes. Log into your Tesla Account, select the ‘Manage’ button next to your Model 3 and select ‘Edit Design’. The order can be modified at any point until the final invoice has been created.

      How will editing my design after placing my order affect delivery timing?

      After placing your order, any edit to your car’s design has the potential to affect delivery timing, depending on the availability of the features in your final design.

      Note: Reverting to your original design after editing may not return you to your original delivery timeframe.

      Your Model 3 Delivery

      What should I expect on the day of delivery?
      On delivery day, our Delivery Experience Specialists will provide an overview of basic features and answer any questions you have. To prepare for delivery day, review the checklist in your Tesla Account, including items such as final delivery paperwork and contracts. You can also learn about your Model 3 before your delivery by watching our support videos.

      Can I reschedule my delivery?
      Yes. To reschedule your delivery appointment, contact your Delivery Team.

      Where can I find the estimated delivery timing for my Model 3?
      You will be able to view estimated delivery timing in the Design Studio, based on options you select while configuring your Model 3.

      I’m a Model 3 reservation holder. Will I receive priority delivery?
      Once your order is confirmed, your delivery will be prioritized based on reservation date, delivery location and configuration options. The best way to ensure the fastest possible delivery is by confirming your order early.

      Where can I take delivery of my Model 3?
      We will assign you a delivery location based on your registration address after you’ve confirmed your order. You can update your registration address in your Tesla Account.

      What is the warranty?
      Your Model 3 is protected by a New Vehicle Limited Warranty.


      Canceling Your Order or Reservation

      How can I cancel my Model 3 reservation?
      If you have not designed and ordered your Model 3 and are still holding a reservation, log into your Tesla Account, select the ‘Manage’ button next to your Model 3 and select ‘Submit a request’ to cancel your reservation.

      I canceled my Model 3 reservation. When can I expect to receive my refund?
      If you’ve canceled your Model 3 reservation, it can take up to 45 business days to complete processing your refund and have the funds returned to you.

      Can I cancel my Model 3 order after I’ve designed and submitted my order?
      If you have already designed and ordered your Model 3, please send your cancellation request to OrderUpdatesEMEA@tesla.com from the email address on your Tesla Account. Please include the bank account holder name, IBAN and BIC code used for your order so that we can process your request.

      Can I return my Model 3 after having taken delivery?
      Yes. If you are unhappy with your Model 3 after taking delivery, you can return it to us within seven calendar days.

      Model 3 Support Videos

      Learn more about your Model 3 and its features.

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