Service Visit Information

Tesla cars do not require regular maintenance, but if a Tesla Service visit is necessary, you can conveniently schedule appointments in the Tesla app.


Schedule a Service Appointment 

In the Tesla app, follow these steps to self-schedule a service appointment:

Reschedule a Service Appointment 

To reschedule your Service appointment, select 'Schedule Service' on the home screen of your Tesla app and click the blue edit button next to Date & time.

Cancel a Service Appointment 

To cancel your Service appointment, select 'Schedule Service' on the home screen of your Tesla app and select the 'Cancel' button at the bottom of the screen. Select ‘Yes’ to confirm.

Preparing for Your Appointment at a Service Center 

Getting Ready
With remote diagnostics and automatic check-in, we can pre-diagnose repairs and order parts before you arrive. Our Service team may contact you before your appointment to gather additional information. For any visits related to charging, make sure you bring your charging cable with you.

Arriving
Please have your key fob and key card at the appointment. When you arrive at the Service Center for your appointment, you will be assisted by a Service Advisor for a quick check-in. You may be asked to test drive with a Technician to demonstrate the service concern.

Status Updates
During the service appointment, you can check your car’s status on the Tesla app, or alternatively you will receive text message updates. App status updates will be available to all customers soon. The Tesla app will show the repair and parts status, when the service is complete and also send a push notification when your car is ready for pick-up.

Alternate Transportation
If your car is in Service for a repair under warranty, which takes more than four hours, Tesla will offer alternative transport, subject to availability. For collision damage and body repair out-of-warranty, we recommend contacting your insurance company. The use of a Tesla loaner car is restricted to the country of Service and is subject to a maximum daily mileage limit. Any mileage driven over this limit, as well as fees related to parking, speeding, toll roads or damages, are at your own cost. Tesla cannot guarantee the availability of a loaner car and reserves the right to provide alternative methods of transportation if appropriate.

Picking up Your Car
The Service Center will provide you with an estimated date and time to pick up your car. If this changes, a member of the Service team will contact you. If you scheduled your appointment in the Tesla app, you will be notified of the estimated completion time in the app. In addition, you will receive a push notification once your car is ready for pickup, as well as a text message from the Service Center.


Frequently Asked Questions 

Does my Tesla need annual maintenance service?
We recommend that you check your Owner's Manual for the latest maintenance recommendations for your Tesla.

What is Mobile Service?
Mobile Service is currently available throughout Europe and continues to rapidly expand coverage worldwide. Tesla is able to complete certain service requests through Mobile Service which allows you to choose a location, such as your home. A Mobile Service Technician will provide service at the location you specify.

What if there are no available appointments times that work for me?
If you can’t make any of the available appointments at your nearest Service Center, you can check availability at another location using the Tesla app.

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