Accessories, Merchandise and Online Shop

Vehicle accessories, Tesla merchandise and select spare parts are available for purchase at the Tesla online store and most Tesla retail locations.


Product Inquiries

What products ship directly to my address?
Apparel, lifestyle, charging equipment, vehicle parts and most accessories will ship directly to you. The purchase price of these items includes shipping and installation.

For items that require installation, please refer to the product page for more information and log in to your mobile app and schedule an appointment stating which item you wish to have installed.

Checkout asks for a VIN, how can I find my VIN (Vehicle Identification Number)?
For some items, you will be prompted to login to your Tesla account to checkout. Upon doing so, all of your VIN(s) will become selectable. Please select the VIN of the car you are buying this accessory for.

If you recently purchased a car, make sure your VIN or reservation number (RN) is visible within your Tesla Account to enable the checkout. If you are a leasing customer, please order item which requires VIN validation via the closest Service Center.

How do I get my Wall Connector installed?
For information on installing a Wall Connector and charging your Tesla at home, visit the Home Charging Support page.

How are wall connectors different from other vehicle accessories?
Wall Connectors require installation by a licensed electrician and are dispatched directly to your shipping address. This allows you to receive your Wall Connector as quickly as possible and coordinate installation with your preferred electrician. If you are leasing your vehicle, please contact your nearest Service Center to place your order for a Wall Connector, once your VIN has been made available to you.

My Tesla wall connector does not work as expected, what do I do?
Our goal is to ensure that your experience home charging with Tesla products is as smooth as possible. If you are unable to charge using your Tesla wall connector, please refer to these simple guidelines:

  • Always refer back to the installation manual for initial troubleshooting (p. 21)
  • If your electrician is present & encounters difficulties, contact Tesla using the relevant contact number. A dedicated team of technical experts will be available to support on weekdays (Monday to Friday) during office hours (9-5 CET).
  • If there is no electrician present, ensure a Tesla vehicle is available for functional testing.

Fitment for some products, such as Model X interior mats, depends on the vehicle build date. Where do I find the build date of my Tesla?
The build date for your car is shown on the vehicle certification label located on the driver’s side door pillar. This label is visible when the door is open.

Why am I not able to purchase a wall connector or CHAdeMO adapter?
At this time, you must be a Tesla owner to purchase a wall connector or ChAdeMo adapter. Sign-In to your Tesla account to which your vehicle is registered to verify your ownership status. If you are still not able to purchase the product after signing-in, contact onlineordersEMEA@tesla.com.

Important: We are unable to verify your status when selecting "Guest Checkout". You must sign in to your Tesla account that is registered to your vehicle.

An item I want is out of stock! What can I do?
If an item is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item. Whenever the item comes back, you will be the first person to find out!

Note that receiving a back in stock email alert does not reserve the item for you. Items can and do sell out again. Please sign up again to be notified once the item is restocked.

Back to Top

Payment, Checkout and Pricing

What are accepted methods of payment?
The Tesla online store accepts the following credit cards: American Express, MasterCard, and Visa.

Does the price shown on the website include VAT?
Yes. The products on the website are shown including the applicable VAT rate for your country.

Can I order a product that requires a service installation without a VIN associated with my Tesla Account?
No. In order to purchase a product that requires a service installation, you must have a VIN or reservation number visible in your Tesla account.

Can I edit or cancel my order?
We try to dispatch orders as soon as possible. contact us to check in on your order. If your order is already in progress, we will be unable to accommodate a request to modify it.

Are prices the same for Tesla merchandise and accessories sold online versus in store?
Yes.

Can I resell the products purchased from the Tesla online store?
No. Tesla and its affiliates sell directly to end-consumers. We may unilaterally cancel any order that we believe has been made with the intention to resell, intended to violate our trademark rights or that has otherwise been made in bad faith. We may also cancel an order and process a refund if we discontinue a product after the time an order is placed.

Back to Top

Shipping and Ordering Times

How long does delivery take?
Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Please note orders ship Monday through Friday only.

Due to high demand, processing and delivery times are higher than normal. Please allow 1-2 weeks for delivery of your order. Certain products have longer processing times noted in the product description.

If your order has not arrived in the estimated delivery times, please contact our support team at onlineordersEMEA@tesla.com.

Please note:

  • Large shipments, wheels and tire packages and Roadster accessories may have longer processing times
  • Due to order volume and product availability, certain items may have limits on the quantity that can be requested

How can I check the status of my order?
Once your item ships, you will receive a confirmation email that includes tracking information. Just click the link in your confirmation email and follow the steps to check the status of your order. You can also sign into your account and select an order in your order history to check the status.

Does Tesla ship to a PO box or APO?
We currently offer shipping to a home or business address. We do not offer shipping to a PO box or APO address.

Does Tesla ship products to my country?
At this time, we only ship to the countries in the location selector. In addition, we can only ship to the shop country in which the order is made. There are some territorial exclusions, see below.

Which territories are non-deliverable or unsupported?
We do not support orders and delivery to the following territories:

Denmark: Faroe Islands, Greenland

Finland: The Åland Islands

France: French Overseas Territories (Guadeloupe, French Guiana, Martinique, Réunion, Mayotte)

Germany: Helgoland, Büsingen

United Kingdom: Channel Islands

Back to Top

Returns

Is it possible to return a product?
At Tesla, we strive to do everything possible to ensure our customers are satisfied with their online purchases. We are happy to assist you with the return of your online order. Please see the return guidelines below.

You have the right to withdraw your order within 14 days of delivery for a full refund. The item must be shipped back within 14 calendar days after you have received the return shipping label. You will be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In such case, Tesla reserves the right to retain an amount equivalent to the diminished value of the goods.

Unopened Wall Connectors and vehicle accessories may be returned for a refund within 30 days of delivery.

After the 14-day period and once a product has been used, it is ineligible for return (except for cases involving product warranty) and will be returned to the sender with no refund issued.

How do I start the return process?
For items purchased at a retail location, please visit the location at which you purchased the item from to process your return request.

To initiate a return for products purchased from the Tesla online store, sign into your account and start a return from your order details.

If you purchase an item as a guest, access your order using your order number and email address.

Return inquiries will be approved (or denied) within 7-10 business days of contact. If approved, a pre-paid shipping label will be provided, and the item must be shipped within 30 days or the label will expire.

Returns sent to Tesla without prior approval or pre-paid shipping label cannot be processed and a refund will not be provided. If a used item is sent to Tesla outside of product warranty, it will be returned to the sender with no refund issued.

Can I return my online order to a Tesla Service Center?
Tesla Service Centers are focused on servicing customer vehicles and unfortunately cannot process any returns or refunds.

What vehicle accessories are not eligible for return?
Vehicle accessories that are not eligible for return include, but are not limited to:

  • Used and/or installed accessories
  • Accessories absent of their original packaging
  • Items with broken components or incomplete kits e.g. aero wheel cap kit

Can I return a product purchased from a third party?
Items purchased from a third party must be returned to that seller. Unfortunately, Tesla cannot accept the return of goods purchased from any third-party vendor.

When can I expect a refund for my return?
Refunds are usually processed within 10 business days after the returned product has arrived at the Tesla warehouse and has been inspected. Refunds will be credited to the original form of payment used for the purchase.

Do I have to pay for return shipping?
When you start a return, you will be provided a pre-paid return shipping label. Currently the return shipping is free and organized by Tesla.

Back to Top

Technical Support and Product Help

Can I get help with installation of a direct-ship product?
Direct-ship accessories are meant to easily be added and removed from the vehicle and do not require a Service Center visit but feel free to contact us for help. If you need additional assistance with installation, a service appointment can be made.

Where can I find fitting instructions for a direct-ship accessory?
When available, vehicle accessories will have additional product and/or installation information on their product page. If you have additional questions, please email us at onlineordersEMEA@tesla.com.

Who can I contact for general product questions?
For general questions regarding vehicle accessories and merchandise, please contact us.

Back to Top

Merchandise Sizing and Fit

Merchandise Size Charts
Available size charts can be found below.

Tesla Short Shorts

Size Waist Hip
X-S (0/1) 24 - 25 33.5 - 34.5
S (3/5) 26 - 27 35.5 - 36.5
M (7/9) 28 - 29 37.5 - 38.5
L (11/13) 30 - 31.5 39 - 41
X-L (15) 33 43.5

Men's Corporate Jacket

Size Chest Hip Sleeve Length
S 46"
117 cm
45"
114 cm
35"
89 cm
M 48"
122 cm
47"
119 cm
36"
91 cm
L 50"
127 cm
49"
124 cm
37"
94 cm
XL 52"
132 cm
51"
130 cm
38"
97 cm
XXL 54"
137 cm
53"
134 cm
38 1/2"
98 cm
3XL 56"
142 cm
55"
140 cm
39"
99 cm

Women's Corporate Jacket

Size Chest Hip Sleeve Length
XS 38"
97 cm
38"
97 cm
31 1/2"
80 cm
S 40"
102 cm
40"
102 cm
32"
81 cm
M 42"
107 cm
42"
107 cm
32 1/2"
83 cm
L 44"
112 cm
44"
112 cm
33"
84 cm
XL 46"
117 cm
46"
117 cm
33 1/2"
85 cm
2XL 48"
122 cm
48"
122 cm
34"
86 cm

Men's Soft Shell Jacket

Size Chest Hip Sleeve Length
S 40"
102 cm
39"
99 cm
34"
86 cm
M 44"
112 cm
43"
109 cm
35"
89 cm
L 48"
122 cm
47"
119 cm
36"
91 cm
XL 52"
132 cm
51"
130 cm
37"
94 cm
XXL 56"
142 cm
55"
140 cm
38"
97 cm
3XL 60"
152 cm
59"
150 cm
39"
99 cm

Women's Soft Shell Jacket

Size Chest Hip Sleeve Length
XS 38"
97 cm
38"
97 cm
31 1/2"
80 cm
S 40"
102 cm
40"
102 cm
32"
81 cm
M 42"
107 cm
42"
107 cm
32 1/2"
83 cm
L 44"
112 cm
44"
112 cm
33"
84 cm
XL 46"
117 cm
46"
117 cm
33 1/2"
85 cm
2XL 48"
122 cm
48"
122 cm
34"
86 cm

Men's Tees

Size Chest Length Sleeve Length
XS 34.5"
88 cm
27"
69 cm
7 1/2"
19 cm
S 37.5"
95 cm
28"
71 cm
8"
20.5 cm
M 40.5"
103 cm
29"
73.5 cm
8 1/2"
21.5 cm
L 43.5"
110.5 cm
30"
76 cm
9"
23 cm
XL 47.5"
121 cm
31"
79 cm
9 1/2"
24 cm
XXL 51.5"
131 cm
32"
81 cm
10"
25.5 cm

Women's Tees

Size Chest Hip Sleeve Length
XS 33"
84 cm
33"
84 cm
4 3/4"
12 cm
S 35"
89 cm
35"
89 cm
5"
12.5 cm
M 37"
94 cm
37"
94 cm
5 1/4"
13 cm
L 39"
99 cm
39"
99 cm
5 1/2"
14 cm
XL 42"
107 cm
42"
107 cm
5 3/4"
14.5 cm

Kids' Tees

Size Chest Hip Sleeve Length
2T 27 1/2"
70 cm
27 1/2"
70 cm
6"
15 cm
4T 28 1/2"
72 cm
28 1/2"
72 cm
6 1/8"
15.5 cm
6 29 1/2"
75 cm
29 1/2"
75 cm
6 3/8"
16 cm
8 32 1/2"
83 cm
32 1/2"
83 cm
7"
18 cm
10 35 1/2"
90 cm
35 1/2"
90 cm
7 5/8"
19 cm
12 38 1/2"
98 cm
38 1/2"
98 cm
8 1/4"
21 cm

Men's Long Sleeve Wordmark Tee

Size Chest Hip Sleeve Length
S 36"
91 cm
36"
91 cm
25 3/8"
64 cm
M 39"
99 cm
39"
99 cm
25 3/4"
65 cm
L 41"
104 cm
41"
104 cm
26 1/4"
66 cm
XL 43"
109 cm
43"
109 cm
26 1/2"
67 cm
XXL 46"
117 cm
46"
117 cm
26 5/8"
68 cm
3XL 48"
122 cm
48"
122 cm
27"
69 cm

Men's Full-zip Hoodie

Size Chest Hip Sleeve Length
XS 38 1/2"
98 cm
34"
86 cm
25"
65 cm
S 41 1/2"
105 cm
37"
94 cm
25 7/8"
66 cm
M 43 1/2"
110 cm
39"
99 cm
26 3/8"
67 cm
L 45 1/2"
116 cm
41"
104 cm
26 7/8"
68 cm
XL 48 1/2"
123 cm
44"
112 cm
27 1/4"
69 cm
XXL 50 1/2"
128 cm
46"
117 cm
27 3/4"
70 cm

Women's Full-zip Hoodie

Size Chest Hip Sleeve Length
XXS 33"
84 cm
27 3/4"
70 cm
21"
54 cm
XS 35"
89 cm
29 3/4"
75 cm
21 1/2"
55 cm
S 37"
94 cm
31 3/4"
80 cm
22"
56 cm
M 39"
99 cm
33 3/4"
85 cm
22 1/2"
57 cm
L 41"
104 cm
35 3/4"
90 cm
23"
58 cm
XL 44"
112 cm
38 3/4"
98 cm
23 3/8"
59 cm
XXL 47"
119 cm
41 3/4"
106 cm
23 3/4"
60 cm

Pullover Hoodie

Size Chest Hip Sleeve Length
XS 38 1/2"
98 cm
34"
86 cm
25 1/2"
65 cm
S 41 1/2"
105 cm
37"
94 cm
25 7/8"
66 cm
M 43 1/2"
110 cm
39"
99 cm
26 3/8"
67 cm
L 45 1/2"
116 cm
41"
104 cm
26 7/8"
68 cm
XL 48 1/2"
123 cm
44"
112 cm
27 1/4"
69 cm
XXL 50 1/2"
128 cm
46"
117 cm
27 3/4"
70 cm

Sweatshirts

Size Chest Hip Sleeve Length
XS 38"
97 cm
33 1/2"
85 cm
26"
66 cm
S 41"
104 cm
36 1/2"
93 cm
26 1/2"
67 cm
M 43"
109 cm
38 1/2"
98 cm
27"
68 cm
L 45"
114 cm
40 1/2"
103 cm
27 1/2"
70 cm
XL 48"
122 cm
43 1/2"
110 cm
28"
71 cm
XXL 50"
127 cm
45 1/2"
116 cm
28 1/2"
72 cm

Back to Top

SHARE