Our cars regularly receive over-the-air software updates that add new features and enhance existing ones over Wi-Fi.
You can check for new software updates by opening the ‘Software’ tab on your touchscreen. If a new update is available, you’ll receive a notification on your centre touchscreen display, with the option to install the update immediately or schedule for later. To ensure the fastest and most reliable delivery of software updates, connect your car to Wi-Fi.
You can adjust your software update preferences by tapping 'Controls' > 'Software' > 'Software Update Preference.' You can select between 'ADVANCED' or 'STANDARD.' Select 'ADVANCED' to receive software updates as soon as they become available for your car configuration and region. This feature is only available with software update 2019.16 or later.
Frequently Asked Questions
What are over-the-air software updates?
Over-the-air software updates introduce new features and updates to your car—making your car safer and more capable over time.
When do software updates become available?
Software updates occur on a rolling basis. Tesla will notify you through an alert on your car’s touchscreen and Tesla app. To see if your car is up for an update, tap 'Controls' > 'Software.’ Your car will check for updates and display “Checking for updates..”
- If your car does not have any pending software updates, the touchscreen will display “Your car software is up to date.”
- If your car has a software update available, the touchscreen will display “Update available.” The touchscreen will also display a yellow download icon at the top of the screen.
How do software updates work?
There are two phases to a software update:
- Download phase: During the download phase, the new update is released over-the-air and prepared for install on your car. You can drive during the download phase, but the process may be interrupted if your car disconnects from Wi-Fi.
- Install phase: During the install phase, the fully downloaded software update is installed on your car. You cannot drive your car during the install as a safety measure. If plugged into a charger, your car will not charge until the install process is complete.
How do I start a software update?
Once a software update is available, start your update one of the following ways.
- Tap on the yellow clock icon to display the scheduling window. You will be able to select a time to schedule the software update or install it now. After you set a scheduled time for the installation of the update, the yellow clock icon will change to a white icon until the update starts. At any time before the update, you can tap the clock icon to change the time of the update.
- Tap ‘Controls’ > ‘Software’ to determine if your car has a software update available. If available, tap ‘Update available’ to navigate to the scheduling window.
- Start updates from the Tesla app.
When the download process starts, a green download icon will appear on your touchscreen. If your touchscreen is showing a yellow download icon, a software update is available, but your vehicle isn't connected to Wi-Fi.
Can I drive my car during a software update?
As a safety measure, you cannot drive your car during the install phase. You can drive during the download phase; however the download process may be paused if your car becomes disconnected from Wi-Fi.
How do I find release notes for my most recent software update?
To access the latest release notes for your car, tap 'Software' > 'Release Notes.'
How can I confirm which software version I have?
To check the latest software version on your car, tap 'Software' on your touchscreen.
Can I cancel a software update once it begins? How do I resume when I am ready?
You cannot cancel a software update once it has started the install phase.
It appears my software update is not installing properly. How do I troubleshoot?
If you believe that your software update failed or your car or touchscreen is unresponsive after an update, you can take the following steps:
First, verify the status of your software update. If you do not see a ‘Software Update Complete’ notification on your Tesla app and it’s been over 3 hours since the update was started, refer to the guide below.
- Touchscreen Reboot: Hold the two scroll wheel buttons (around 20 seconds) on the steering wheel until the Tesla ‘T’ appears on the touchscreen.
- Instrument Cluster Reboot (Model S and Model X only): Hold the two upper buttons on the steering wheel (above the scroll wheels) for 20 seconds.
- Power Off to Troubleshoot: To power off in Model S and Model X, go to 'Controls' > 'E-Brake and Power Off' > 'Power off' and confirm. Tap the brake pedal to turn the vehicle on. Model 3 customers should go to 'Settings' > 'Safety and Security' > 'Power off' and confirm. Tap the brake pedal to turn the vehicle on.
How do I troubleshoot issues with media playback after a software update?
If you are experiencing issues with Bluetooth connectivity, follow these steps:
- Disconnect and delete your device from your vehicle Bluetooth settings screen.
- Delete the vehicle from your device Bluetooth settings.
- Try to re-pair your device to your vehicle.
For other related issues, attempt a Touchscreen Reboot as described above.
How do I troubleshoot issues with keyless entry after a software update?
For issues related to car entry, first check that you have the appropriate keyless entry settings enabled. If using the 'Phone as Key' feature, ensure that the phone shows as your key in your 'Phone as Key' Settings and that your Tesla app is running in the background.
If the issue persists, turn your devices Bluetooth connection on and off. Otherwise, re-pair your phone as the key.
Why did I get an update but don’t see any changes?
Tesla cars receive regular software updates, both large and small. Minor software updates may not result in any noticeable changes to the driving experience.
Will my car charge while installing new software?
Your car will not charge while installing an over-the-air update. If you install a software update while charging, your car will stop charging during the update and will automatically resume charging once the update is complete.