Supercharger stations are conveniently located near desirable amenities like restaurants, shops and WiFi hot spots. Each station contains multiple Superchargers to get you back on the road quickly.
Below are additional program details which apply to Tesla vehicles under the Supercharger program.
- In Hong Kong, owners are billed per kWh (kilowatt-hour), which is the most fair and simple method.
- Pricing to use a Supercharger may vary by location, and prices may change from time to time. All prices include taxes and fees.
- Specific pricing for each Supercharger location is shown on the popup of the selected pin on the navigation application on the vehicle touchscreen.
- Certain Supercharger stations offer on-peak and off-peak rates. The rates and peak times are both displayed in the navigation application on the vehicle touchscreen.
- Standard Supercharger fees apply after free Supercharging credits are used.
Supercharging is simple and convenient—just plug in and charge up. Supercharging history is automatically populated in your Tesla Account showing the credits used or, if applicable, the amount billed.
Frequently Asked Questions
Locating a Supercharger
Where can I find current and existing Supercharger stations?
To find a Supercharger station near you, visit the interactive Find Us map.
Are Superchargers always open?
Almost all Supercharger stations are open for charging 24 hours a day. However, nearby amenities are subject to business hours.
Do I need to install charging at home if there are Superchargers near me?
Charging where you park is one of the best ways to live with a Tesla and there is no need to travel to get a full charge. We recommend installing a Wall Connector at home or work whenever possible. Superchargers are ideal while on a road trip, or while visiting from out of town, or while home charging is being established.
Where exactly is the Supercharger station on the property?
Supercharger stations are GPS located in your vehicle's touchscreen navigation. Your vehicle's Navigation will route to the nearest entrance and you can zoom in on the map to find the exact location of the station. If additional instructions are needed, they can be displayed when you tap on the station’s red pin.
How does Tesla decide where to put Supercharger stations?
Tesla Superchargers enable long distance travel and convenient charging in urban areas. We use precise energy modeling and locate Superchargers near amenities, such as hotels, restaurants and shopping areas. Become a Charging Partner and attract Tesla drivers to your property by hosting a Supercharger station.
Using a Supercharger
How do I use the Supercharger network?
Simply park and plug in your vehicle using the connector at the Supercharger post. Once plugged in, the vehicle's charge port LED will flash green to indicate that charging has started. You can monitor charging progress on your instrument panel or in your Tesla App.
How should I plan a trip using Superchargers?
Your built-in Trip Planner will automatically route you through Superchargers on the way to your destination. In addition, all Supercharger locations are displayed in your car's Navigation to assist with route planning.
How do I know the speed of the Supercharger before I plug in?
Your car’s Navigation will display the maximum power output of each Supercharger location. You can also see this information on the interactive Find Us map.
I am not Supercharging as quickly as I expected. What could be happening?
Your vehicle and the Superchargers communicate to select the appropriate charging rate for your car. Supercharging rate may vary due to battery charge level, current use of the Supercharger station and extreme climate conditions. Your vehicle charges faster when the battery is at a lower state of charge and charging slows down as it fills up. Depending on your destination, charging to completely full is often not necessary.
Does Supercharging affect my battery?
The peak-charging rate of the battery may decrease slightly after a large number of high-rate charging sessions, such as those at Superchargers. To ensure maximum driving range and battery safety, the battery charge rate is decreased when the battery is too cold, when it is nearly full or when its condition changes with usage and age. These changes in the condition of the battery may increase total Supercharger time by a few minutes over time.
How can I maximize power and reduce charge time at a Supercharger?
Each charge post is labeled with a number and letter, either A or B (e.g. 1A, 1B, 2A, 2B). When possible, select a charge post with a unique number that is not currently connected to a vehicle. When a unique number isn’t available, the Supercharger cabinet has technology to share available power between charge posts A and B. To maximize power, park at a Supercharger shared with a car that is nearly done charging.
When will V3 Superchargers be available in my area?
Tesla opened the first permanently public V3 Supercharger site at the Tesla Factory in Fremont, California in June 2019. We will continue to expand V3 infrastructure globally.
What is the peak charge rate for V3 Superchargers?
V3 Superchargers are capable of delivering peak charge rates up to 250kW.
Will all Tesla vehicles be able to receive a 250kW charge?
All Tesla models will benefit from the elimination of power sharing in V3 architecture. The peak rate each vehicle achieves will vary with size and age of battery pack, state of charge and ambient temperature conditions.
How long will it take to reach 80% state of charge at V3 Superchargers?
We expect average charge times to be cut in half when the benefits of On-Route Battery Warmup are combined with V3 Supercharger power capability. The impact to individual owners will vary based on multiple factors, such as size and condition of battery pack.
As a commercial driver or operator, can I utilize the public Supercharger Network?
Vehicles that charge on a pay per use basis are welcome to use the Supercharger network, including vehicles driven for a commercial purpose. Vehicles with free unlimited Supercharging, or free Supercharging for the lifetime of vehicle ownership, are not permitted to use the Supercharger network when driven for a commercial purpose. For more details, see our Supercharger Fair Use Policy. If you are an interested commercial operator and would like to convert your vehicle to pay per use Supercharging or explore other private and public charging solutions, contact us.
A non-Tesla car is parked in a Supercharger stall, what should I do?
Most Supercharger stalls are reserved for Tesla charging but some stalls allow general parking. Please be aware of stall signage and if a non-Tesla vehicle is blocking a Supercharger stall for greater than the posted time limits, please notify us.
Is it okay to Supercharge in the rain and snow?
Tesla vehicles are designed to charge in inclement weather including rain and snow. Charging times may vary in extreme climate conditions.
What other charging options are available to me?
Tesla owners have the most charging options of any EV driver on the road. In addition to the Supercharger and Destination Charging networks, Model S and Model X owners can access public charging stations using compatible adapters for CCS Combo 2 or CHAdeMO connectors.
Who should I contact if I'm experiencing a problem with a Supercharger?
Superchargers are monitored closely and regularly serviced by our Tesla Service Technicians to address any technical issues as quickly as possible. There is no need to contact or report problems with a Supercharger. If you are experiencing problems with your charging cable, visit our do it yourself guides.
What do I do if I have an issue while Supercharging?
Please contact Customer Support.
What are idle fees?
Idle fees apply to any car occupying a Supercharger if the station is at least 50% full and once the charge session is complete. If the car is moved within 5 minutes of the charge session completion, the fee is waived. To be clear, this is purely about increasing customer happiness and we hope to never make any money from it.
How long can I park at a Supercharger?
Once your vehicle has reached the range necessary to get to your next destination, please move your vehicle so other drivers can charge. Vehicles parked at a Supercharger beyond an active charge session will be subject to idle fees.
How much is Supercharging?
Specific pricing for each Supercharger location is shown on the popup of the selected pin on the navigation application on the vehicle touchscreen. When you Supercharge, the session total is shown on your Tesla touchscreen.
Do I need a payment method on file to Supercharge?
Yes. If you have unlimited Supercharging or unlimited Supercharging credits remaining, you will only need to add a payment method on file for any idle fees you accrue.
How do I add a new payment method for charging, or change an existing one?
You can add, update and remove Supercharging payment methods from your Tesla Account.
To add, update or remove a payment method for Supercharging:
- Sign in to your Tesla Account.
- Select 'Settings.'
- Scroll down and select 'Manage Payment Method' > 'Add Payment Method.'
- Add or modify your payment information as needed.
- Save your changes.
Can I have separate payment methods for different cars on my account?
Not yet, but this functionality will be available in the coming months. Please note that saving a payment method on file applies to all cars on the Tesla Account.
Why do some locations bill per kWh and some per minute?
Tesla believes that owners should pay for energy delivered to the vehicle and therefore we price the service on a per kilowatt-hour (kWh) basis for the global network. In some regions, regulations and requirements make it difficult for companies that are not utilities to sell electricity for vehicle charging per kWh. In these places, we offer the Supercharger service at a per minute price, with two tiers to account for the dynamic charge rate.
How do I know if my car has surpassed the free Supercharging credits?
From your Tesla app, you can find your vehicle's Supercharger credit status in the Loot Box.
If I am driving a company car, how can my company pay for Supercharging?
After June 17, 2019, the driver will need to add payment details in the Tesla Account to continue using the Supercharger network. You can use your own payment details or ask your company to provide you with corporate payment details.
Will current Supercharging billing change at V3 Supercharger stations?
No. Supercharging billing will remain unchanged at this time. Learn more about idle fee pricing.
CCS Combo 2 adapters
How do I know if my Model S or Model X has the technical capability to charge via a CCS Combo 2 adapter?
All Tesla Model S and Model X vehicles produced after May 1, 2019 have the technical capability to charge at CCS Combo 2 charging sites with the use of a CCS Combo 2 adapter.
I have a Model S or Model X produced before May 1, 2019. Can I take advantage of CCS Combo 2 charging?
All legacy Model S and Model X owners will require a service retrofit in order to take advantage of CCS Combo 2 charging via adapter. In the coming months, you may schedule a service retrofit at your local Tesla service center via your Tesla mobile app.
How much does a CCS Combo 2 service retrofit cost?
CCS Combo 2 retrofit service will cost HK$2,250, including the cost of a CCS Combo 2 adapter (HK$1,250 when purchased separately).
What is the peak charge rate I can receive with a CCS Combo 2 adapter?
All Model S and Model X owners can currently receive the highest current peak charge rates offered by V2 Supercharging in Hong Kong (120kW). We will continue to validate this technology as part of the V3 Supercharging rollout and will provide additional information regarding peak charge rates as it is available.