Owning a Tesla vehicle means you are driving one of the most advanced, best performing and safest vehicles available. We are confident that you will feel great about your new vehicle, and so are giving you time to experience and enjoy your new Tesla. Subject to the terms and conditions of this policy, if you are unhappy with your new Tesla vehicle, you may return it to us within seven (7) calendar days.
We will accept your vehicle for return if the vehicle:
Has an odometer mileage of less than 1,600 km at the time of return;
Has a New Vehicle Limited Warranty that has not been voided;
Has not been the subject of any submission or application for any available incentives or perks;
Is in new condition, without damage or abnormal wear and tear; and
Has not been resold or transferred to any person or entity.
To return the vehicle, you will need to deliver the vehicle (including all original equipment and any parts and accessories that came with the vehicle, including the mobile connector kit) to us at a Tesla Service Center (or other location that we agree to), and complete a vehicle inspection, by the end of the seventh (7th) calendar day following the delivery date. If you are unable to return your vehicle by the 7th calendar day after making good faith efforts, please contact your closest Tesla Service Center. Extenuating circumstances may be evaluated on a case-by-case basis.
Once you have returned your vehicle, the return process is final and may not be cancelled. At this time, we are not able to facilitate vehicle exchanges, nor provide a loaner vehicle. The payment (with the exception of taxes or government fees) will be refunded using the same method as the initial payment, within 30 days and such refunded amount cannot be transferred to other orders. If you decide to order another vehicle, you may not order the same trim for a period of 12 months, but may order another vehicle in a different trim at any time. However, if you are found to have abused this policy or have acted in bad faith, you will be prohibited from purchasing any Tesla vehicle for a period of 12 months.
If any taxes or official or government fees were paid, or are payable, in connection with the purchase of your vehicle, these amounts will not be refundable.
You will remain responsible for any fees or charges, including insurance, interest, fees and taxes, that may later become due while the vehicle was in your possession, such as unpaid tickets and citations or applicable vehicle purchase taxes. If you acquired your vehicle with a lessor or lender, you may be responsible for additional fees or charges required by your lessor or lender in order to reverse the transaction. In addition to returning the vehicle, you will need to ensure title to the vehicle is transferred to Tesla free and clear of any liens. You will be required to sign additional documents in order to transfer the title of the vehicle to our designated company and be responsible for any commissions, handling fees, taxes or levies associated with the transfer.
If you traded in a vehicle, or scrapped your vehicle as part of the “One-for-One Replacement” scheme as part of your original transaction, you will not receive that trade-in or scrapped vehicle back, though we will refund you the applied trade-in value as part of your return (but no refunds will be applicable to the value of vehicles scrapped as part of the “One-for-One Replacement” scheme). If you had negative equity in your trade-in vehicle, you may need to pay us an additional amount to cover the negative equity.
If you acquired your vehicle through a third party lessor or lender, you may have other terms or conditions in your lease or financing agreement, including any fees and penalties in relation to the cancellation or early termination of such financing agreement, all of which are outside of our control. This return policy may not apply in such situations depending on the agreement between you and your third party lessor or lender.
This return policy is intended to give you confidence in your purchase of a Tesla vehicle, and so is in addition to any other rights you may have under applicable law.