Support

Tesla App Support

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Download the Tesla app for iPhone and Android to control and remotely monitor your Tesla products. You can access features. Use your Tesla Account credentials to login.

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Car Owners
Your car must be delivered and have mobile app access enabled in order to use the Tesla app. You can enable and disable mobile access by going to ‘Controls’ and then ‘Safety & Security’ on your car’s touchscreen.

After taking delivery, if you are having trouble logging into your Tesla Account, make sure you are using the correct email and password. For additional information, visit Account Support.

If you are experiencing performance issues with the app, the following troubleshooting steps can also be used:

  • Logging out and logging back in
  • Powering your phone off and on
  • Deleting and reinstalling the app
    Note: For Model 3 this will require you to repair your Phone Key

Download the Tesla app and explore the available features:

Keyless Driving
Unlock and drive your car without your key.

Schedule Service
Schedule a service appointment for your car and stay updated through the app or SMS updates.

Range Status
Check the current range and receive notifications of your car’s charge status.

Climate Control
Remotely vent your roof and turn on the climate control system.

GPS Location
Never forget where you parked again with GPS location features.

Valet Mode
Restrict access to your car by hiding all personal data from your touchscreen, limiting maximum speed and performance and locking your front trunk and glove compartment.

Referral Program
Share your unique referral link with potential owners to earn exclusive rewards when they purchase a car.

Energy Product Owners
To access the Tesla app, your Energy product must be installed and powered.

If you are experiencing performance issues with the app, the following troubleshooting steps can also be used:

  • Logging out and logging back in
  • Powering your phone off and on
  • Deleting and reinstalling the app

Powerwall

Download the Tesla app and explore the available features:

Power Flow
Monitor your Powerwall and home energy use in real time and receive notifications about utility power outages.

Self-Powered
Track how much energy you generate with Powerwall, which reduces your reliance on utility grid power.

Energy Usage
View a live graph of your daily, weekly, monthly or annual energy generation and consumption for full visibility into your home’s energy ecosystem.

Backup History
View a history of utility power outages. You can track the day and duration of the outage.

Customize
Select between two modes: Self-Powered or Backup Only. By selecting Self-Powered mode, Powerwall will store solar during the day and power your home at night. You can also set a backup reserve. If you anticipate an outage due to bad weather, you can select Backup Only and reserve 100% of Powerwall if it occurs.

Powerpack

Powerpack owners are granted access after commissioning by the Tesla team.

Power Flow
Monitor your Powerpack, solar and site energy consumption in real time.

Energy Usage
View a live graph of your daily, weekly, monthly or annual energy generation and consumption, as well as Powerpack charge and discharge activity.

Power Outage Notification
Receive real-time notifications of power outages and know when Powerpack begins powering your site.

Powerpack owners should submit any inquiries about the Tesla mobile app experience via the Online Support and Ticketing Portal.

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