First Responders Information
Tesla is committed to helping fire departments and first responders safely handle emergency situations involving all Tesla products. Emergency disconnects are available to safely de-energize the vehicle when extraction is necessary to rescue passengers.
For Vehicle Owners
Turn off your vehicle
Roadsters: Turn off the vehicle and remove the key.
Model S, Model X and Model 3: Simply press the "park" button on the end of the gear-selector stalk.
Tesla vehicles are electric and make no noise even when the powertrain is energized.
Call Roadside Assistance
Call Tesla Roadside Assistance. If it's an emergency, dial 911.
Review the Vehicle Ownership Card
See the Vehicle Ownership Card in your glove box for 24-hour Roadside Assistance information and towing instructions.
For questions related to Powerpack and Megapack, email us at IndustrialStorageSupport@tesla.com.
For questions related to Powerwall, email us at PowerwallSupportEMEA@tesla.com.