Frequently Asked Questions
How do I update my Tesla Account preferences and information?
Sign into your Tesla Account and select ‘Account’ to update your saved details.
How do I reset the password to my Tesla Account?
To reset your password, follow these steps. If resetting your password doesn’t work, you can send a temporary password request to AccountSupportEMEA@tesla.com. Use your temporary password to log in. Then click ‘Account’ in the top right corner to set your password of choice.
- Full VIN of your car
- First Name and Last Name of new user
- Tesla-registered email address of new user
- Phone number of new user
- Mailing address of new user
An email will be sent to the new user to validate their access.
To provide a new user access to your Tesla mobile app, see Tesla app support.
How do I remove a car from my Tesla Account?
To remove a car from your Tesla Account, email AccountSupportEMEA@tesla.com with the following information:
- Full VIN of the car
- Reason for removal
- If sold, include the type of sale: private or third party
You will be notified by email once the removal process is complete.