There are over 30,000 global Superchargers conveniently placed along popular travel routes, located near amenities such as restaurants, shops, restrooms and Wi-Fi hot spots. Each site has multiple Superchargers to get you charged and back on the road quickly.
When should I use a Supercharger?
Superchargers are ideal for long distance travel and are designed to charge your Tesla quickly so you can get back on the road. For daily commutes or local driving needs, there are a variety of home charging options.
How fast can I charge my Tesla with a Supercharger?
Charging speeds vary slightly by model.
|Model 3||Up to 275 kilometres in 15 minutes|
|Model Y||Up to 241 kilometres in 15 minutes|
How do I charge my vehicle with a Supercharger?
Plug the charging connector into your vehicle charge port. Once successfully plugged in, the charge port LED will flash green to indicate that charging has begun.
Should I charge to 100%?
Your vehicle will recommend the needed charge level to get to the next Supercharger on your route. To reduce congestion at high-use Superchargers, your vehicle’s charge limit may be automatically adjusted to 80%. You can manually increase the charge limit after plugging in by using the vehicle touchscreen or Tesla app.Back to Top
Locating a Supercharger
How can I locate available Supercharger sites?
The interactive Trip Planner in your vehicle can help you locate a Supercharger site while you're on the road. To enable Trip Planner, touch 'Settings' > 'Navigation' > 'Trip Planner' on your touchscreen.
Once you have selected a site, your vehicle’s navigation will automatically route you to the nearest entrance of the property. You can then zoom in on the map to find the exact location of the station. Tap on the station’s red lightning bolt icon on your touchscreen if additional information is needed.
Are Superchargers always open?
Almost all Supercharger stations are open for charging 24 hours a day, although nearby amenities are subject to business hours.
If a Supercharger station does have limited hours, this will be displayed on the touchscreen when the site is selected.
Where exactly is the Supercharger station on the property?
Supercharger stations are GPS located in the touchscreen navigation. Your vehicle's navigation will route to the nearest entrance and you can zoom in on the map to find the exact location of the station. If additional instructions are needed, they can be displayed when you tap on the station’s red pin. Additional instructions may include a gate code, details on the parking level, peak hours and more.Back to Top
Payments and Fees
What are the costs of supercharging?
Specific pricing for each Supercharger site is shown on the selected pin’s pop-up on your touchscreen. When your charging session is complete, an estimate of the final charges is shown on the screen. Final invoices are available in your Tesla Account, in the ‘Charging’ section.
Prices may change from time to time. All prices include taxes and fees.
Charging rate is determined by the plug-in time and does not adjust if pricing changes during the charging session. Certain Supercharger stations offer on-peak and off-peak rates. The rates and peak times are both displayed in the navigation application on the touchscreen.
Can I change or remove my payment method?
You can add, update and remove Supercharging payment methods from your Tesla Account. However, there always needs to be a primary payment method on file in your Tesla Account to successfully purchase Supercharging.
To add, update or remove a payment method:
How do I know if I have an unpaid balance?
Sign in to your Tesla Account. If you have an unpaid balance, you will see a reminder that your Supercharging balance is due. Select 'Pay Now.'
What are idle fees?
Supercharger idle fees are a fleet-wide initiative to ensure a frustration-free charging experience for all Tesla drivers.
Superchargers are designed for fast charging and therefore, should only be used for as long as it takes to charge a vehicle. If a vehicle parks at a Supercharger past a full charge being reached, idle fees start being charged. If the vehicle is moved within five minutes of the vehicle reaching a full charge, the idle fee is waived.Back to Top
How can I check if I have free Supercharging kilometres available?
If you participated in a previous Referral Program through Tesla, you may have free Supercharging kilometres. You can see available free Supercharging kilometres and their expiration date in the Tesla app.
To check if you have free, unlimited Supercharging:
What happens when I run out of free Supercharging?
Standard Supercharger fees apply after free Supercharging kilometres are used.Back to Top
I am not Supercharging as quickly as I expected. What could be happening?
Your vehicle and Superchargers communicate to select the appropriate charging rate for your vehicle. Supercharging rates may vary due to battery charge level, current use of the Supercharger station and extreme climate conditions.
Your vehicle charges faster when the battery is at a lower state of charge; charging slows down as the battery fills up. Depending on your destination, fully charging your battery is often not necessary.
What do I do if I'm experiencing a problem while using a Supercharger?
Superchargers are monitored closely and regularly serviced by our Tesla Service Technicians to address any technical issues as quickly as possible.
If you are experiencing problems with your charging cable, our do it yourself guides can provide insight on how to fix this quickly.
If the problem persists and you are unable to troubleshoot on your own, contact Customer Support.Back to Top
When will V3 Superchargers be available in my area?
Tesla opened the first permanently public V3 Supercharger site at the Tesla Factory in Fremont, California in June 2019. The first V3 Supercharger in Europe opened in December 2019 and is located at the Park Royal Tesla Service Center near London, UK. Tesla will continue to expand V3 infrastructure globally through 2020 and beyond.
What is the peak charge rate for V3 Superchargers?
V3 Superchargers are capable of delivering peak charge rates up to 250kW.
Will all Tesla vehicles be able to receive a 250kW charge?
All Tesla models will benefit from the elimination of power sharing in V3 architecture. The peak rate each vehicle achieves will vary with size and age of battery pack, state of charge, ambient temperature conditions and charge port type.Back to Top
CCS Combo 2 adapters
Can all Tesla owners use the Supercharger network in Europe?
Yes, the Supercharger network is available to all Tesla owners – regardless of vehicle type or trim. All V2 Superchargers in Europe feature dual-cable posts to accommodate both DC Type 2 and CCS Combo 2 charge-ports. European V3 Superchargers feature single-cable CCS technology, which are directly compatible with all Model 3 vehicles. Model S and Model X vehicles in region can access V3 Superchargers with a CCS Combo 2 adapter.
Do the Model S and Model X have access to third-party charging networks?
Model S and Model X owners may use a CCS Combo 2 adapter to connect to compatible third-party networks. Model 3 can directly plug into third-party networks using CCS Combo 2 connectors.
How do I know if my Model S or Model X has the technical capability to charge via a CCS Combo 2 adapter?
All Tesla Model S and Model X vehicles produced after May 1, 2019 have the technical capability to charge at CCS Combo 2 charging sites with the use of a CCS Combo 2 adapter.
I have a Model S or Model X produced before May 1, 2019. Can I take advantage of CCS Combo 2 charging?
Yes. Schedule a simple service retrofit in order to take advantage of CCS Combo 2 charging via the Tesla CCS Combo 2 adapter. You may schedule a service retrofit at your local Service Center via your Tesla mobile app.
How much does a CCS Combo 2 service retrofit cost?
Please contact your local Service Center to receive a quote of the costs for a CCS Combo 2 retrofit.
What is the peak charge rate I can receive with a CCS Combo 2 adapter?
All Model S and Model X owners can currently receive peak charge rates up to 142kW, roughly on par with the fastest charge rates supported by V2 Supercharging (150kW). We will continue to validate this technology as part of the V3 Supercharger rollout and will provide additional information regarding peak charge rates as it is available.Back to Top
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