Support

Tesla Account Support

Your Tesla Account includes owner resources, guides and important updates. Combined with the Tesla app, you can do everything from remotely monitoring your car and energy usage to adding secondary contacts and transferring ownership.

Frequently Asked Questions

Basic Tesla Account Support

How do I update my Tesla Account preferences and information?
To update your information, log into your Tesla Account and select 'Account' to update your saved details.

How do I add additional credit cards?
You can add a credit card through your car’s charging screen or in your Tesla Account. Existing payment methods can also be edited or removed in your Tesla Account.

I have multiple Tesla products. How can I switch views?
You can switch views in two ways:

How do I remove a product from my Tesla Account?
To remove a vehicle from your Tesla Account, contact us with the email address on file to submit your request. If you are removing an Energy product, email us. You will be notified by email once the removal process is complete.

I just sold my Tesla. How do I remove the old car from my Tesla Account?
You can remove the old car using your Tesla Account and your associated email address. Once your car is removed, you will no longer be the associated owner. However, Supercharging history will remain in your account.

To get started, log into your Tesla Account, and follow these steps:

I am a new owner who purchased a Tesla from a private owner or third party. What are my next steps?
Start by creating a Tesla Account. Next, contact us to request an ownership transfer. Once the request is processed, Tesla will contact you and ask for the following:

Once Tesla confirms the transfer, your ownership will be registered within your Tesla Account and you will have access to use the Tesla app to remotely control your car and schedule service appointments.

How do I reset the password to my Tesla Account?
To reset your password, follow these steps. If resetting your password doesn’t work, you can contact us to request a temporary password. If you are an Energy customer, email us. Log in with the temporary password provided, and click 'Account' in the top right corner to select your password of choice.

I have two Tesla Accounts. Can I merge them?
Yes. Contact us from one of the email addresses on file to request a merge. If you own Tesla Energy products in either accounts, email us to start the process. In your request, please include each email address for each product in the accounts you would like to merge, and which email address you wish to keep after the merge.

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