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Ordering a New Tesla

Before ordering your new Tesla, learn more about the different financing, trade-in and delivery options available.

Placing Your Order

I just designed my Tesla and submitted my order. What are the next steps?
After placing your order, log into your Tesla Account to complete your delivery details. Learn more about the delivery process and requirements on Tesla Delivery Day.

Note: Your Tesla Account credentials are the same e-mail and password used to place your order.

What delivery options are available?
Tesla offers multiple delivery options. Once your car is ready for delivery, a Tesla team member will review delivery options available to you.

When can I expect to take delivery?
Delivery timing varies by model, location and current production availability. For more immediate delivery, check existing inventory in your area.

What charging accessories are included?
The Mobile Connector is included as standard equipment with a new Tesla. It’s a compact bundle that can charge your car from a 10amp or 15amp outlet at low to medium speeds.

Higher speed charging accessories, such as the Wall Connector, are available for purchase the Tesla Shop.

What connectivity package do new cars come with?
All new Tesla cars come with a free Premium Connectivity trial. The trial period begins on the day of delivery and lasts either 30 days or 1 year, depending on the model. You can subscribe to Premium Connectivity at any time from the Tesla Account. See Connectivity for more information.

How is range calculated?
Range is calculated according to the Australian Design Rule 81/02 static laboratory combined average city and highway cycle test (aligned to the NEDC standard as defined by UNECE R101/01). Learn more about range calculations.

Financing

How do I apply for Tesla Financing?
You can nominate a Tesla preferred financier via your Tesla Account after placing your order. A finance specialist will contact you within 48 hours.

To progress your application efficiently, you will need to provide the following information:

We may ask you to provide evidence of your identity, address or income. If you are self-employed or a business we may require recent financial statements. We will contact you if we do require these.

When do I apply for Tesla Financing?
Tesla advises you apply for finance as early as possible. Finance approvals are then valid for 90 days.

Can I fund through my own bank or leasing company?
Yes. In order to apply third-party funding to your purchase, Tesla requires an invoice request from your funding institution including:

These details will be used to generate the final invoice for your bank or leasing company to confirm payment ahead of delivery.

Trade-Ins

How does the trade-in process work?
To begin the trade-in process, request an estimate through either your Tesla Account or the trade-in estimate page. Once your order is placed, you will be asked to complete a self-inspection using your mobile phone, so Tesla can provide an official trade-in offer. If you decide to move forward, you may be asked to submit more information to your Tesla Account prior to taking delivery.

Keep in mind that trade-in estimates are only valid for a limited period of time or kilometres driven. Make sure to take into consideration your estimated delivery range before requesting a quote for your trade-in.

What kind of vehicles does Tesla accept?
Tesla accepts all types of vehicles, regardless of age, the value of which will be applied to the purchase of a new or used Tesla. Use the trade-in estimate page to get a quote.

How does Tesla determine the price of my vehicle?
Trade values for Tesla vehicles are generated out of a standard calculation based on vehicle configuration, history, kilometres and age. The resulting value is based on market data and internal Tesla product knowledge. Non-Tesla trade-in values are provided based on market data utilising industry standard tools and resources.

Can I still trade in my vehicle even if it is under finance?
Yes. Tesla will pay out the financier after delivery with any equity being applied to your Tesla order. If you owe more on your finance contract than what the vehicle is worth, you may be able to roll over the negative equity into your new Tesla purchase, subject to finance approval.

Can I pre-trade my vehicle ahead of delivery day?
Yes. Contact your Tesla Advisor to arrange. Value will be applied directly to your Tesla order.

Taking Delivery

What information do you need from me before delivery?
See Tesla Delivery Day to learn about the steps required before taking delivery. Please note the delivery process can vary based on state of residence, financing method and availability.

What are the delivery options?
See Tesla Delivery Options to learn about delivery day.

Do I need to have my insurance policy active for my Tesla before delivery?
It is recommended that comprehensive insurance is active prior to taking delivery. If you are financing, most institutions will require an active certificate of currency from your insurer prior to settlement.

How do I install charging for my Tesla at home?
There are a variety of ways to charge your Tesla. We recommend installing a Tesla Wall Connector from Tesla Shop. See Home Charging Installation for a step by step process on installing a Wall Connector for your home.

Payment

What are the accepted methods of payment?
Before driving off with your new Tesla, we require that the balance be paid in full, either personally or by way of settlement from a financing institution.

Confirm your method of payment with your Tesla representative prior to Delivery Day. Payment must be received 24hrs prior to delivery, except when completing payment via Credit Card which must be completed in person via CHIP+PIN authorisation.

Final payment is accepted via:

Note: Cheques of any kind are not accepted

Will I be eligible to receive incentives for purchasing Tesla?
The NZ Ministry of Transport advises that under section 37 of the Road User Charges Act by Order in Council that light electric vehicles are exempt from Road User Charges until 30 December 2021. This is a saving of approximately $912 for the average vehicle driver.

Incentives are offered and administered by government agencies. Eligibility and availability vary and are outside of Tesla’s control.

Registration

Can I register my vehicle with two names, but only take out a loan in one name?
No, your registration must match the names on the loan for your vehicle. This requirement applies to both Tesla Financing and 3rd party financing. You can directly edit your registration information in Tesla Account.

Can I register my vehicle to a business?
Yes, you may register your vehicle to your business. Special conditions apply when it comes to financing under a business. Please speak to your Tesla Advisor for advice.

Can I register my vehicle to a trust?
No, Tesla is unable to register your vehicle directly to a trust. This will first need to be registered to a person on the Trust and then transferred privately by the NZTA/AA. Please speak to your Tesla Advisor for advice.

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