Tesla cars regularly receive over-the-air software updates that add new features and enhance existing functionality via Wi-Fi. When an update is available, you will be notified on your center touchscreen display, with the option to install immediately or schedule for later.
Frequently Asked Questions
How do I find release notes for the most recent software update?
You can access the latest release notes for your car by tapping the Tesla ‘T’ on your car’s touchscreen. Here a new window will open, and you can tap 'Release Notes' on the bottom right hand side of the page.
What are over-the-air software updates?
Over-the-air software updates introduce new features to your car and improve its functionality. They make your car safer and more capable over time. If your car is due for a software update Tesla will notify you through your touchscreen and Tesla mobile app. The notification will also tell you the estimated time it will take to complete the update.
How do I get software updates and how long do they take?
Your car receives these updates automatically when connected to Wi-Fi. When you receive a notification that an update is available, you can choose to install it immediately or schedule for a later time. The time it takes to complete installing a software update can vary, and the notification will give you an estimate. Cars that are not connected to Wi-Fi will take longer to receive updates.
Can I drive my car during a software update?
Your car will not be able to drive during a software update. We recommend that you schedule your software updates when you do not need to drive your car and are connected to Wi-Fi.
Can I cancel a software update once it begins? How do I resume when I am ready?
You cannot cancel a software update once it has started. However, it is possible for the download of the update to be interrupted and not restart properly. If you think that your software update failed before completion, you should call Tesla Customer Support.
Remember, you can also schedule the software update to occur at a later time that is convenient for you, and when your Tesla will be connected to Wi-Fi.
How do I restart a software update if the previous one failed?
If you believe that your software update failed you will need to call Customer Support to request a restart.
How can I confirm which software version I have?
To check the latest software version on your car, tap on the Tesla ‘T' at the top center of the touchscreen. This will display a summary and the latest software version will appear in the bottom left hand corner. This summary window also displays your vehicle avatar, battery configuration, and VIN.
Why did I get an update but don’t see any changes?
All Tesla cars are designed to improve over time with regular software updates. Some software updates contain minor feature improvements and bug fixes, and may not contain noticeable changes to the behavior of your car.
Will my car charge while installing new software?
Your car will not charge while installing an over-the-air update. If you install a software update while charging, your car will stop charging to perform the update. When the update is complete, your Tesla will resume charging automatically.
My vehicle or touchscreen is unresponsive after a software update. How do I troubleshoot?
Some features may be unavailable if the software update has not completed yet. First, verify that you received a ‘Software Update Complete’ notification on your Tesla mobile app. If you did not receive one and it has been less than 30 minutes since you started the installation, it is possible that it did not complete.
After the software update has completed, if the car or touchscreen are unresponsive, try the following:
- Touchscreen Reboot: Hold your foot down on the brake while holding the two scroll wheel buttons (around 20 seconds) on the steering wheel until the Tesla ‘T’ appears on the touchscreen.
- Instrument Cluster Reboot (Model S and Model X only): Hold your foot down on the brake while holding the two scroll wheel buttons (around 20 seconds) until the Tesla ‘T’ appears on the touchscreen.
- You can also power your vehicle off to troubleshoot. To power off in Model S and Model X, go to 'Controls' > 'E-Brake and Power Off' > 'Power off and confirm'. Tap the brake pedal to turn the vehicle on.
How do I troubleshoot issues with media playback after a software update?
If you are experiencing issues with Bluetooth connectivity, try to disconnect and re-pair your Bluetooth device. For other issues related to media playback, attempt a Touchscreen Reboot as described above.
How do I troubleshoot issues with keyless entry after a software update?
For issues related to car entry, first check that you have the appropriate keyless entry settings enabled. If using the 'Phone as Key' feature, ensure that the phone shows as your key in your 'Phone as Key' Settings and that your Tesla mobile app is running in the background. If the issue persists, turn your devices Bluetooth connection on and off. Otherwise, re-pair your phone as the key.
If none of the above troubleshooting options work then please call the Tesla Customer Support number specific to your country.