Support

Connectivity

Connectivity is an important part of all Tesla cars, further enhancing the driving experience by providing access to features that require data usage — including streaming music and media, live traffic visualization and more.

All cars come with Standard Connectivity which provides access to most connectivity features over Wi-Fi only, in addition to basic maps and navigation and music streaming over Bluetooth®.

Premium Connectivity provides the ability to access all connectivity features over cellular, in addition to Wi-Fi, for the most intuitive and engaging ownership experience. Premium Connectivity will be available as a monthly subscription. Orders of Model S, Model X, Model Y and Model 3 will receive a Premium Connectivity trial at delivery.

All owners will be able to subscribe to Premium Connectivity from the Tesla Account.

Connectivity Packages

* Accessible over Wi-Fi for Standard Connectivity

*⁺ A paid subscription to streaming services is required to access music and media streaming

For Model S and Model X with second row display, this includes second row in-drive video streaming. Some features such as Caraoke and video streaming are not supported on some cars based on hardware configuration. Review your vehicle firmware release notes to confirm feature availability in your Tesla.

Frequently Asked Questions

Eligibility

Where are Premium Connectivity subscriptions available?
Premium Connectivity subscriptions are currently available to eligible customers in the countries listed below.

North America United States and Canada
Europe Austria, Belgium, Czech Republic, Denmark, Germany, Spain, France, Finland, United Kingdom, Switzerland, Sweden, Ireland, Italy, Iceland, Luxembourg, Netherlands, Norway and Portugal
Asia Pacific China Mainland, Australia, New Zealand, Hong Kong, Macau, Japan and South Korea

Who is eligible for a Premium Connectivity subscription?
All Model S, Model X, Model Y and Model 3 ordered on or after January 10, 2020 will be able to subscribe to Premium Connectivity. All cars ordered on or before January 9, 2020 receive Premium Connectivity automatically for the lifetime of the car (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

Model Ordered on or before
January 9, 2020
Ordered on or after
January 10, 2020
Model S
Model X
Free Premium Connectivity Eligible for Premium Connectivity subscription
Model 3 with Premium Interior Free Premium Connectivity Eligible for Premium Connectivity subscription
Model Y
Model 3 Standard Range
Model 3 Standard Range Plus
Not Applicable Eligible for Premium Connectivity subscription

Where can I subscribe to Premium Connectivity?
You will be able to subscribe to Premium Connectivity from your Tesla Account in the coming months.

Features

Will cars with Standard Connectivity still receive over-the-air software updates?
Yes. All cars have access to over-the-air software updates. Learn more about over-the-air software updates and how to check for the latest version.

Will Standard Connectivity affect in-car maps and routing?
No. All cars with Standard Connectivity will continue to receive the same core maps & navigation functionality as cars with Premium Connectivity, including traffic-based routing, Trip Planner and Supercharger stall availability. Premium Connectivity will add satellite-view maps and live traffic visualization.

What music & media are available with Standard Connectivity?
Standard Connectivity offers Bluetooth® pairing, FM radio, Sirius XM capability in North America (for XM-enabled and configured cars) and playback from a USB drive.

Premium Connectivity is required for in-car streaming music & media over cellular.

A paid subscription to streaming services is required to access music and media streaming for both Standard and Premium Connectivity.

Do connectivity plans affect Autopilot?
No. If the car’s software is kept up to date, connectivity plans will not affect Autopilot. As a reminder, all cars have access to over-the-air software updates.

Note: Important safety updates will continue to be available over the car’s cellular connection.

Can I get Premium Connectivity features by using a mobile hotspot?
Some features that are available to Standard Connectivity owners over Wi-Fi such as video streaming, Caraoke and the internet browser may also be accessed over mobile hotspots, subject to fees and restrictions of your mobile carrier.

Is there any limitation on excessive data use?
Yes. In some cases where data usage is deemed as excessive and exceeds a fair daily usage, we reserve the right to reduce connectivity bandwidth. Review the terms and conditions to learn more.

Details

How do the new connectivity options impact current Tesla owners?
All Tesla cars ordered on or before January 9, 2020 will continue to have access to their existing Premium Connectivity features at no cost for the lifetime of the car (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). As additional features and services become available in the future, owners will have the opportunity to upgrade their connectivity plan.

Will there be a trial period for Premium Connectivity?
All Model S, Model X, Model Y and Model 3 ordered on or after January 10, 2020 will receive a Premium Connectivity trial beginning on the day of delivery. After the trial ends, Premium Connectivity will be available as a subscription via your Tesla Account.

Order Type Premium Connectivity Trial Eligibility
New orders of Model S, Model X, Model Y Long Range, Model Y Performance, Model 3 Long Range and Model 3 Performance on or after January 10, 2020 Yes, one year starting from delivery date
Inventory orders of Model S, Model X, Model Y Long Range, Model Y Performance, Model 3 Long Range and Model 3 Performance on or after January 10, 2020 Yes, one year starting from delivery date
Model Y Standard Range, Model 3 Standard Range and Model 3 Standard Range Plus Yes, 30 days starting from delivery date
Any car that is sold privately through a third-party, and does not already have Premium Connectivity No

How will I be notified when my Premium Connectivity trial is about to expire?
We will send you an email notification with information on how to subscribe to Premium Connectivity in the week before your trial expires.

How do I check if I have Premium Connectivity?
Log into your Tesla Account to confirm your Connectivity Package subscription status.

What’s the difference between Wi-Fi and cellular connectivity?
Cellular connectivity is a wireless data connection and only requires that you’re within range of a cell phone tower — similar to how a smart phone works.

Wi-Fi connectivity requires proximity to a router — similar to how a laptop connects to your Wi-Fi at home.

Is Tesla providing the network for connectivity?
No. Your connectivity network is provided by your local telecommunications company and Tesla is not responsible for the connectivity quality or coverage.

Tags: 

SHARE