Support

Tesla vehicle accessories, merchandise and select spare parts are available for purchase from the Tesla Shop online and the Tesla app.

• Payment, Checkout and Pricing
• Shipping and Ordering Times
• Returns
• Warranty
• Technical Support and Product Help
• Merchandise Sizing and Fit

Payment, Checkout and Pricing

What are accepted methods of payment?
The Tesla Shop accepts the following payment methods: Apple Pay, American Express, MasterCard, Visa and Dogecoin.

Can I order a service-installed product without a VIN associated with my Tesla Account?
No. In order to purchase service-installed products, you must have a VIN.

Can I edit or cancel my order?
We try to ship orders as soon as possible. However, if the order is not yet actioned by our warehouse, it may be possible to cancel the order. To verify eligibility for cancellation, please visit the Order History section of your Tesla Account. From there, select the order containing the item you wish to cancel. If the item(s) are eligible for cancellation, the option will be presented beneath the order total. If the order is being processed by our warehouse or has already shipped, but the item is still eligible for return, then the option to initiate a return will be shown instead. If the item(s) are ineligible for cancellation or return, then neither option will be shown.

Can I resell the products purchased from Tesla Shop?
No. Tesla and its affiliates sell directly to end-consumers. We may unilaterally cancel any order that we believe has been made with the intention to resell, intended to violate our trademark rights or that has otherwise been made in bad faith. We may also cancel an order and process a refund if we discontinue a product after the time an order is placed.

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Shipping and Ordering Times

What are Tesla Shop’s delivery timeframes?
Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Note: Due to order volume and product availability, certain items may have limits on the quantity that can be requested.

How can I check the status of my order?
Once your item ships, you will receive a confirmation email that includes tracking information. Just click the link in your confirmation email and follow the steps to check the status of your order. You can also sign in to your account and select an order in your order history to check the status.

Does Tesla ship to a PO box?
We currently offer shipping to a home or business address. We do not offer shipping to a PO box.

Does Tesla ship products to my country?
We currently offer shipping to all of Singapore.

Tesla reserves the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of Singapore.

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Returns

Is it possible to return a product?
If you are not completely satisfied with your items purchased from Tesla Shop, you may return them for a refund or replacement within 10 days of receiving your order*.

FAULTY GOODS
If a product ordered by you arrives damaged or is not of acceptable quality, please contact Customer Support onlineorderssg@tesla.com for assistance.

CHANGE OF MIND
Unopened Wall Connectors, vehicle accessories, apparel and merchandise may be returned within 10 days of delivery. Items must be unused, in original condition and packaging, with tags attached to receive a full refund. If an item has been opened, but remains unused, it may be returned and subject to a 15% restocking fee. Any items returned and found to be misused, tampered with, damaged, missing parts or in unsaleable condition as a result of customer negligence, will not be accepted for return.

Service-installed vehicle accessories are ineligible for return once installed (except for cases involving warranty).

Tesla will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self-evident or is made known to Tesla.

We reserve the right to reject change-of-mind returns that do not meet the conditions outlined and will return to sender.

How do I start the return process?
To initiate a return for products purchased from the Tesla online store, sign in to your account and start a return from your order details. If you purchase an item as a guest, access your order using your order number and email address. Our Customer Support team will review your request and provide you an email with your Return Merchandise Authorisation (RMA) details and return instructions once approved.

Alternatively, contact onlineordersSG@tesla.com with your return request details to request a RMA.

Note: The product will remain your responsibility during transit until received at our warehouse. We do not accept any liability for any loss or damage which may occur during transit.

Can I return my online or in-app order to a Tesla Service Centre?
Items purchased from Tesla Shop are not eligible to be returned at a Tesla Service Centre.

What vehicle accessories are not eligible for return?
Vehicle accessories that are not eligible for return include, but are not limited to:

• Used and/or installed accessories
• Accessories absent of their original packaging
• Broken package quantities or incomplete kits
• Wheel and tire packages that have been picked up by the customer, even if they remain uninstalled

Can I return a product purchased from a third party?
Items purchased from a third party must be returned to that seller. Unfortunately, Tesla cannot accept the return of goods purchased from any third-party vendor.

When can I expect a refund for my return?
Refunds are usually processed within 7-10 business days after the returned product has arrived at the Tesla warehouse and has been inspected. Refunds will be credited to the original form of payment used for the purchase.

Do I have to pay for return shipping?
In some cases, the return shipping fee may be deducted from your refund. If your return was due to product defect or warranty, a return shipping fee will not be deducted from your refund.

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Warranty

Repair or replacement of Tesla-branded vehicle accessories purchased directly from Tesla over-the-counter, online or purchased and installed by Tesla Service, are covered under the Tesla Parts, Body & Paint Repair Limited Warranty.

This limited warranty covers the repair or replacement necessary to remedy any “failures” that are determined by Tesla to have occurred under normal use. “Failure” means the complete failure or inability of a covered part to perform the function(s) for which it was designed, due to defects in material or workmanship of the part manufactured or supplied by Tesla, which occur under normal use. Failure does not include the gradual loss in operating performance due to normal wear and tear. The Tesla Parts, Body & Paint Repair Limited Warranty begins on the purchase date of the accessory, and coverage extends for a period of 1 year. Specific categories of accessories have unique warranty coverage periods:

Direct-ship Vehicle Accessories
Subject to the exceptions described below and the terms of the Tesla Parts, Body & Paint Repair Limited Warranty, direct-ship accessories which do not require Tesla installation are covered for a period of 1 year from the purchase date of the accessory.

Service-installed Vehicle Accessories
Subject to the exceptions described below and the terms of the applicable limited warranty, service-installed accessories are covered for whichever provides you the greatest benefit: 1 year from the purchase date of the accessory pursuant to the Tesla Parts, Body & Paint Repair Limited Warranty or the remainder of your New Vehicle Limited Warranty.

* Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle nor its parts or accessories.
* The Tesla Parts, Body & Paint Repair Limited Warranty gives you specific contractual rights. These rights do not substitute or affect any mandatory statutory rights under your local laws. This could mean that you may have additional rights arising from your local laws including, but not limited to, any mandatory statutory warranty rights.

Merchandise
Apparel and Lifestyle products are not covered under warranty.

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Technical Support and Product Help

I have a general product question regarding an item from the Tesla Shop. Who can I contact for help?
For general questions regarding vehicle accessories and merchandise, please contact us.

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Merchandise Sizing and Fit

Merchandise Size Charts
Available size charts can be found below.

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