Terms of Use

Payment Terms

General

These Payment Terms describe your agreement to pay for current and future goods and services, together with any charges or fees applied by us related to goods or services. In these Payment Terms, ‘we’ and ‘us’ mean the Tesla group entity supplying the goods and services in your country.

In order to use certain services, such as Supercharging, authorized automatic or one-time payments, recurring payments and subscriptions, you allow Tesla to store, maintain, and recover funds from your specified payment method in accordance with these Payment Terms. Tesla may amend these terms from time to time and any changes are effective when posted to this page.

When you add a payment method to your Tesla Account, such as a credit card, certain information including, but not limited to device location, device identification number, and card information may be sent to Tesla and shared with our payment processor. Card information is encrypted during the transmission and Tesla will not have access to the actual card number. When the stored payment method or a new credit card is used for purchasing goods and services on a Tesla hosted website or application, the necessary information to process payment will be shared with our global processors and our banking partners, to process your payment, comply with financial regulations, to prevent fraud, and for troubleshooting any payment issues. When you pay using your bank account details, those details are stored by Tesla in an encrypted format that prevents unauthorized access without specific permissions. For information on how we handle your payment information, please see Tesla’s Privacy Notice.

You must maintain at least one valid payment method in your Tesla Account. Any services received may result in charges being applied to your saved payment method, and charges may include taxes as required by law. Your failure to maintain accurate, complete, and up-to-date payment information, including an invalid or expired payment method, may result in your inability to access or use services such as Supercharging.

When you request a bank payment such as an Automated Clearing House (ACH) or Pre-Authorized Debit (PAD) payment transfer, and where required by law, we will inform you at least three days before the initial payment due date, and up to one day before payment is collected. You may amend or cancel this authorization at any time by providing us with thirty (30) days’ notice. You have certain recourse rights if any debit does not comply with this agreement, such as the right to receive reimbursement in the event of an unauthorized debit inconsistent with these terms. To obtain more information on your recourse rights, contact your financial institution.

For charges that support automatic or recurring payments, you understand that your payment method will be charged each time your service automatically renews at the end of the prescribed period, unless turned off at least twenty-four (24) hours prior to the end of the current billing period. You can manage or turn off automatic payments in your Tesla Account at any time.

Persons authorized by you to use your vehicle can also make use of the services described in these Payment Terms. In this case, you will remain responsible to Tesla for payment of the applicable charges and Tesla will require payment from you using the payment method saved in your Tesla Account. You will be able to review a summary of transactions in your Tesla Account.

In the event that any attempt to recover funds from you should fail using the payment method saved in your Tesla Account, you agree to allow Tesla to recover all or less than all of the amount owed for goods or services as set out in this clause. If we are unable to collect payment, we may contact you based on your information on file or may request payment when we are performing services for you. If you violate these Payment Terms, such as by not paying past due and unchallenged amounts, we may limit or block your vehicle's ability to use the related services until payment issues are resolved.

Vehicle Charging

Tesla offers convenient charging options to fit your lifestyle and driving needs, including Superchargers, Wall Connectors and other charging stations. Except to the extent set out in applicable law, Tesla will not be liable for any damage or loss suffered as a result of your use of a charging station or Tesla’s payment processes.

Idle Fees. In consideration of others who need to use a Supercharger or any other Tesla charging station, we ask that you move your vehicle when it is finished charging. To encourage this, you will incur an idle fee for the time your car remains parked in a charging stall or connected to a charging station after it is finished charging. Idle Fees will accrue at all Superchargers and any other charging station if indicated in the map pin pop-up for the charging station (accessible through the navigation application on your Tesla vehicle’s touchscreen or in the Tesla app) or if it is otherwise communicated that idle fees apply. We will waive the idle fee if your car is moved within five minutes after it is finished charging. At Superchargers, idle fees will not accumulate while less than half of the charging stalls at the station are occupied. All vehicles are subject to idle fees, regardless of when your vehicle was purchased and whether it is a Tesla or non-Tesla vehicle. To avoid idle fees, we recommend you monitor your vehicle while using a Tesla charging station and encourage you to use the Tesla mobile app to track your vehicle's charge status. 

Idle fees are incurred on a per minute basis. The idle fee rate for each location may change from time to time, and the latest information is provided in the map pin pop-up for the charging station or as is otherwise communicated to you. By remaining parked in a charging stall or connected to a charger after your vehicle is finished charging, you accept the idle fee rate communicated to you. For additional information, please see our idle fee support page

Pay Per Use — Supercharger. All Tesla vehicles are enabled for Supercharging on a pay per use basis. Any credits for free Supercharging, including any annual renewal of credits, expire upon the end of the specified time period, or upon sale or transfer of the vehicle, whichever occurs first.

Non-Tesla vehicles may access the Supercharger network on a pay per use basis. Supercharger stations that are available to non-Tesla vehicles are indicated in the Tesla app, and may not include all locations. In order to charge a non-Tesla vehicle you must download the Tesla app and create a Tesla Account. You must then store a valid payment method in your Tesla Account, which will be used for all one-time or recurring payments, and agree to these Payment Terms. We will place a temporary payment authorization hold on your payment method at the start of each charge session, and will release the authorization when your charge session is complete and successfully paid. The Supercharger network is suitable only for vehicles compatible with the Supercharger and Tesla does not warrant or represent that the Supercharger is available or suitable for use by your vehicle at any time.

Tesla offers an optional Supercharger membership that allows non-Tesla vehicles to charge at lower pay per use billing rates than would otherwise apply. A separate membership is needed for each Tesla Account, and each membership is limited to a maximum of five Supercharger charge sessions per day. Membership renews automatically on a monthly basis for a fee charged at the start of each month. Membership pricing and signup details are available in the Tesla app.

The pay per use billing unit and rate for each location may change from time to time, and the latest information is provided in the map pin pop-up (accessible through the navigation application on your Tesla vehicle touchscreen or in the Tesla app). Map pin pop-ups on the Tesla vehicle touchscreen show pricing for Tesla vehicles. Pricing for non-Tesla vehicles is shown in map pin pop-ups in the Tesla Account holders’ Tesla app (and will show either member or non-member pricing, whichever applies to the Tesla Account). By charging your vehicle in a particular location, you accept the price of charging communicated to you through the map pin pop-up. For additional information, please see our Supercharger support page

Pay Per Use — Other Charging Stations. All Tesla vehicles are enabled to charge on Wall Connectors and other Tesla charging stations. Charging is on a pay per use basis if indicated on the map pin pop-up for the charging station (accessible through the navigation application on your Tesla vehicle’s touchscreen or in the Tesla app) or if it is otherwise communicated that there is a charge to use the charging station.

Non-Tesla vehicles may access certain Wall Connectors and other Tesla charging stations on a pay per use basis. Charging stations that are available to non-Tesla vehicles are indicated in the Tesla app or may be identified by other means. In order to charge a non-Tesla vehicle you must download the Tesla app and create a Tesla Account. You must then store a valid payment method in your Tesla Account, which will be used for all one-time or recurring payments, and agree to these Payment Terms. We will place a temporary payment authorization hold on your payment method at the start of each charge session, and will release the authorization when your charge session is complete and successfully paid.

The pay per use billing unit and rate for each location may change from time to time, and the latest information is provided in the map pin pop-up or as is otherwise communicated to you. By charging your vehicle in a particular location, you accept the price of charging communicated to you. For additional information, please see our Supercharger support page.

Supercharger Fair Use Policy

We are continually expanding our global network of Supercharger stations, which enable long distance travel and provide a charging solution for those without access to charging at home or work, and are thereby accelerating the world’s transition to sustainable energy.

To help ensure Superchargers are available for their intended use, we ask that you not charge your vehicle using a Supercharger if your vehicle is being used for a commercial purpose (such as a taxi or for ridesharing through services like Uber or Lyft), unless you charge on a pay per use basis.

If you charge your vehicle in a manner that does not comply with this Supercharger Fair Use Policy, we may ask you to modify this behavior, or we may take additional action to protect the availability of Superchargers for their intended purpose, such as limiting or blocking your vehicle’s ability to use Supercharger stations.

This Policy applies to all Superchargers worldwide and all Tesla vehicles with free unlimited Supercharging or free Supercharging for the lifetime of vehicle ownership, purchased, either new or used, whether from Tesla or a third party, after December 15, 2017.

Charging Alternatives: We encourage the commercial use of Tesla vehicles while using appropriate charging solutions. Please reach out to your local sales contact to explore transitioning to pay per use charging, or other vehicle and charging options that suit your needs. For questions related to home charging, please contact charginginstallation@tesla.com.