Order Inquiries

Shipping Show All Hide All

Once your item ships, you will receive a confirmation email that includes tracking information. Click the link in your confirmation email and follow the steps to check the status of your order.

Note: We reserve the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of Hong Kong.
Orders cannot ship outside of Hong Kong and cannot ship to:

Ma Wan

Chek Lap Kok (including HK International Airport)

Hong Kong Disneyland

Discovery Bay

Ngong Ping 360

Lantau Island

Mui Wo

Tai O

Peng Chau

Cheung Chau

Lamma Island
Apparel, lifestyle, charging equipment, vehicle parts and most accessories will ship directly to you. No online or in-app order shipment is accepted at Service Centers.

Merchandise Delivery Show All Hide All

Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Note: Due to order volume and product availability, certain items may have limits on the quantity that can be requested.
Tesla will provide a replacement on damaged goods that you have received. Manage your order to start the replacement process. Our team will reach out with next steps after receiving your request.
Tesla orders can take three to five business days to arrive but may vary depending on your order. Check the status of your order for updates on when it will arrive.
To see your order history on a web browser, use your order number to search previous orders.

To see your order history through the Tesla app, follow these steps:

Tap the menu in the top right corner.

Tap on your name.

Select ‘Order History’ to see what you have previously ordered.

Cancellations Show All Hide All

If your order is already in progress, we are unable to accommodate a request to modify or cancel it. Email onlineordersHKMO@tesla.com to check on your order status.