Preparing for a Service Center Visit

If you haven’t scheduled your Service Center visit yet, scheduling a service appointment in the Tesla app is your first step.

If your appointment is for Mobile Service, you will need to prepare for a Mobile Service appointment. If your appointment is a Service Center visit, see what you can expect before, during and after your appointment.

Tesla Service

With Tesla Service you can drop off your vehicle at your convenience and access alternative transportation, if available. This means you can drop off and pick up your vehicle outside of the Service Center's opening hours, minimizing the time you have to spend there.

You will receive updates before, during and after your appointment in the Tesla app.

What to do Before Your Service Center Visit

The Tesla Service team starts preparing for your Service Center visit before you arrive. Using remote diagnostics, they can pre-diagnose your vehicle and order any parts needed for the repairs. A member of the Service team may contact you before your appointment to gather additional information if needed.

Once the Service team is prepared for your appointment, you’ll receive a notification to review the estimated cost for your visit in the Tesla app. To review the cost estimate for an upcoming Service Center visit, follow these steps:

  1. Open the Tesla app.
  2. Tap ‘Service.’
  3. Tap ‘View estimate.’

Your repair estimate must be approved before any work can be performed on your vehicle. Make sure to approve your estimate to avoid any delays in the service process.

Note: Your estimate, confirmation and other communication from the Tesla Service team will be in the Tesla app. We recommend you enable notifications for the Tesla app in your mobile device settings.

If you need to reschedule your service appointment for a later date, submit the request from the Tesla app.

What to Expect During Your Service Center Visit

The Tesla app guides you during your service visit by providing step-by-step instructions for any required actions.

Depending on the service being provided and availability, we may offer you alternative transportation while your vehicle is in the Service Center. If your service appointment is due to collision damage, you should arrange for alternative transportation through your insurance company.

How long your service appointment takes depends on the services your vehicle needs. The Service team will complete your service and get your vehicle back to you as soon as possible. Once the Service team assesses your vehicle and sets an estimated completion time, you can view that estimated completion time in the Tesla app by opening the ‘Manage Appointment’ section of your scheduled appointment. You can also use the Tesla app to message the Service team during your service if you have additional questions.

What Happens When Your Service is Complete

When your Service Center visit is complete, you’ll receive a notification in the Tesla app and a text message from the Service Center letting you know your vehicle is ready for pickup.

Once you receive the notification that your vehicle is ready for pick-up, payment is due.

You receive a notification that you can pay your invoice through the Tesla app after you have approved your estimate. Make sure to pay prior to picking up your vehicle to avoid delays. You can view the invoice for your service visit as well as historical invoices in the Tesla app.