Returns

Tesla does not offer exchanges. Follow the steps to return your product (if eligible) and place a new order.

If you are not completely satisfied with the items you purchased on Tesla Shop or in the Tesla One app, you may return them for a refund or replacement within 14 days of receiving your order.

Note: For items purchased in the Tesla One app, only change-of-mind returns are accepted and eligible for refunds. Replacements for items purchased in the Tesla One app are not possible. We reserve the right to reject change-of-mind returns that do not meet the conditions outlined and will return to sender.

Faulty Goods

If a product ordered by you arrives damaged or is not of acceptable quality, contact Customer Support onlineordersnz@tesla.com for assistance. You may have:

1. rights to return the product under these terms;
2. legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under consumer laws applying in each Australian State and Territory; and/or
3. to have the product repaired or replaced or to receive a refund of the price paid by you for the product.

Change of Mind

Unopened Wall Connectors, vehicle accessories, apparel and merchandise may be returned within 14 days of delivery. Items must be unused, in original condition and packaging, with tags attached to receive a full refund. If an item has been opened, but remains unused, it may be returned and subject to a 15% restocking fee. Any items returned and found to be misused, tampered with, damaged, missing parts or in unsaleable condition as a result of customer negligence, will not be accepted for return.

Service-installed vehicle accessories are ineligible for return once installed (except for cases involving warranty).

Tesla will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self-evident or is made known to Tesla.

Vehicle accessories that are not eligible for return include, but are not limited to:

• Used and/or installed accessories.
• Accessories missing the original packaging.
• Broken package quantities or incomplete kits.
• Wheel and tire packages that have been picked up by the customer, even if they remain uninstalled.

Items purchased from a third party must be returned to that seller. Unfortunately, Tesla cannot accept the return of goods purchased from any third-party vendor.

To initiate a return for products purchased on Tesla Shop or in the Tesla One app, sign in to your Tesla account and start a return from your order details. If you purchase an item as a guest, access your order using your order number and email address. Our Customer Support will review your request and provide you an email with your Return Merchandise Authorisation (RMA) details and return instructions once approved.

For products purchased in the Tesla One app including, but not limited to Wall Connectors, contact onlineordersnz@tesla.com to initiate any warranty claims.

Alternatively, contact onlineordersnz@tesla.com with your order number and return details to request a RMA.

The product will remain your responsibility during transit until received at our warehouse. We do not accept any liability for any loss or damage which may occur during transit.

Items purchased from Tesla Shop are not eligible to be returned at a Tesla Service Center.

Refunds are usually processed within 7-10 business days after the returned product has arrived at the Tesla warehouse and has been inspected. Once we have processed your return, you will receive an email update from us. Refunds will be credited to the original form of payment used for the purchase.

You may need to pay for your return when you generate a return label. If your return was due to product defect or warranty, a return shipping fee will not be charged.