First Responders Information
Tesla is committed to helping fire departments and first responders safely handle emergency situations involving all Tesla products. Emergency disconnects are available to safely de-energize the vehicle when extraction is necessary to rescue passengers.
- Powerpack, Megapack
- Powerwall coming soon
- Supercharger coming soon
- Tesla Safety Data sheets (SDS) are available upon request. Contact us for more information.
For Vehicle Owners
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Turn off your vehicle
Roadsters: Turn off the vehicle and remove the key.
Model S, Model X and Model 3: Simply press the "park" button on the end of the gear-selector stalk.Tesla vehicles are electric and make no noise even when the powertrain is energized.
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Call Roadside Assistance
Call Tesla Roadside Assistance. If it's an emergency, dial 911.
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Review the Vehicle Ownership Card
See the Vehicle Ownership Card in your glove box for 24-hour Roadside Assistance information and towing instructions.
Contact Us
Vehicle
For First Responders who have questions, contact us at firstrespondersafety@tesla.com.
For Second Responders with roadside support questions, contact Tesla Roadside Assistance.
Energy
For questions related to Powerpack and Megapack, contact us.
NA: +1 650 681 6060
EMEA: +31 2 08 88 53 32
APAC: +61 2 43 28 02 81
For questions related to Powerwall, email us at PowerwallSupportNA@tesla.com or contact us at (877) 798-3752.
For questions related to solar panels, call us at (888) 765-2489, press 2 for energy products. Then, select option 3 to report an emergency.
Tesla endeavors to keep the material on this page accurate and up to date relative to the time of publication. Because continuous improvement is a goal at Tesla, we reserve the right to modify some or all of this material at any time, without notice.