Change language

Tesla Enterprise Hero Image

First Responders Information

Tesla is committed to helping fire departments and first responders safely handle emergency situations involving all Tesla products. Emergency disconnects are available to safely de-energize the vehicle when extraction is necessary to rescue passengers.

For Vehicle Owners

In the event of an accident, follow these instructions:

  1. Turn off your vehicle

    Roadsters: Turn off the vehicle and remove the key.
    Model S, Model X and Model 3: Simply press the "park" button on the end of the gear-selector stalk.

    Tesla vehicles are electric and make no noise even when the powertrain is energized.

  2. Call Roadside Assistance

    Call Tesla Roadside Assistance. If it's an emergency, dial 911.

  3. Review the Vehicle Ownership Card

    See the Vehicle Ownership Card in your glove box for 24-hour Roadside Assistance information and towing instructions.

Contact Us


Fire safety personnel, training officers and other first responders who have questions, please call Tesla Roadside Assistance. Please email non-emergency questions to firstrespondersafety@tesla.com.


For questions related to Powerpack and Megapack, email us at IndustrialStorageSupport@tesla.com or contact us at (650) 681-6060.

For questions related to Powerwall, email us at PowerwallSupportNA@tesla.com or contact us at (877) 798-3752.

For questions related to solar panels, call us at (888) 765-2489, press 2 for energy products, select option 3 as an existing customer with an active product and, lastly, select option 1 for the emergency response hotline.