First Responders Information
Tesla is committed to helping fire departments and first responders safely handle emergency situations involving all Tesla products. Emergency disconnects are available to safely de-energize the vehicle when extraction is necessary to rescue passengers.
- Tesla Safety Data sheets (SDS) are available upon request. Contact us for more information.
For Vehicle Owners
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Turn off your vehicle
Roadsters: Turn off the vehicle and remove the key.
Model S, Model X and Model 3: Simply press the "park" button on the end of the gear-selector stalk.Tesla vehicles are electric and make no noise even when the powertrain is energized.
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Call Roadside Assistance
Call Tesla Roadside Assistance. If it's an emergency, dial 911.
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Review the Vehicle Ownership Card
See the Vehicle Ownership Card in your glove box for 24-hour Roadside Assistance information and towing instructions.
Contact Us
Vehicle
Fire safety personnel, training officers and other first responders who have questions, please call Tesla Roadside Assistance. Please email non-emergency questions to firstrespondersafety@tesla.com.
Energy
For questions related to Powerpack and Megapack, email us at IndustrialStorageSupport@tesla.com or contact us at (650) 681-6060.
For questions related to Powerwall, email us at PowerwallSupportNA@tesla.com or contact us at (877) 798-3752.
For questions related to solar panels, call us at (888) 765-2489, press 2 for energy products, select option 3 as an existing customer with an active product and, lastly, select option 1 for the emergency response hotline.