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First Responders Information

Tesla is committed to helping fire departments and first responders safely handle emergency situations involving all Tesla products. Emergency disconnects are available to safely de-energize the vehicle when extraction is necessary to rescue passengers.

For Vehicle Owners

In the event of an accident, follow these instructions:

  1. Turn off your vehicle

    Roadsters: Turn off the vehicle and remove the key.
    Model S, Model X and Model 3: Simply press the "park" button on the end of the gear-selector stalk.

    Tesla vehicles are electric and make no noise even when the powertrain is energized.

  2. Call Roadside Assistance

    Call Tesla Roadside Assistance. If it's an emergency, dial 911.

  3. Review the Vehicle Ownership Card

    See the Vehicle Ownership Card in your glove box for 24-hour Roadside Assistance information and towing instructions.

Contact Us


For First Responders who have questions, contact us at firstrespondersafety@tesla.com.
For Second Responders with roadside support questions, contact Tesla Roadside Assistance.


For questions related to Powerpack and Megapack, contact us.
NA: +1 650 681 6060
EMEA: +31 2 08 88 53 32
APAC: +61 2 43 28 02 81

For questions related to Powerwall, email us at PowerwallSupportNA@tesla.com or contact us at (877) 798-3752.

For questions related to solar panels, call us at (888) 765-2489, press 2 for energy products. Then, select option 3 to report an emergency.

Tesla endeavors to keep the material on this page accurate and up to date relative to the time of publication. Because continuous improvement is a goal at Tesla, we reserve the right to modify some or all of this material at any time, without notice.