Reporting Safety Defects

Contacting Tesla

For detailed information about your Model S, go to, and log on to your Tesla account, or sign up to get an account.

If you have any questions or concerns about your Model S, call Tesla at 080-617-1399.

Reporting Safety Defects - South Korea

If you believe that your Model S has a defect which could cause a crash or could cause injury or death, you should immediately notify Tesla and then contact the Korea Automobile Testing and Research Institute (KATRI) at their toll-free number: 080-357-2500 or at their web site: Any claim you file with KATRI will be reviewed; if it is determined that there is a possibility of manufacturing defects, KATRI will launch an investigation that may result in ordering the manufacturer to order a recall.