NEMA 14-30, 10-30, 6-50 Adapter Recall
Because safety is our top priority at Tesla, we want to inform you of an action we’re voluntarily taking to recall a small number of charging adapters.
This recall does not involve the Tesla Wall Connector, Universal Mobile Connector, NEMA 14-50 adapter, or NEMA 5-15 adapter that came standard with your Tesla and that most of our customers use for charging. It only involves NEMA 14-30, 10-30, and 6-50 adapters, which are sold separately as accessories and which are used by relatively few of our customers.
In November 2016, we learned about two customers whose NEMA 14-30 charging adapters overheated. These are the only two such incidents that we know of anywhere in the world and neither resulted in any injuries or property damage. However, out of an abundance of caution, we’re replacing NEMA 14-30, 10-30 and 6-50 adapters that were made years ago by our original supplier.
If you have one of these NEMA 14-30 adapters and regularly use it, you will receive a replacement from us within the next couple of weeks. If you do not regularly use it you will receive a replacement as soon as possible. Until then, we ask that you stop using your current adapter, and that you instead charge your car in a different way, such as with a Tesla Wall Connector or NEMA 14-50 adapter (if you have one), or by Supercharging.
Although there have been no incidents with NEMA 10-30 or 6-50 adapters, they have some common elements with the NEMA 14-30, so we will be replacing those as well. These replacements will take about three months to develop and manufacture. In the meantime, since none of these adapters has ever overheated, you can continue to use them if you do not have another way to charge your car.
If you need additional assistance, you can also contact us by phone at 877-798-3752 or by email at ServiceHelpNA@teslamotors.com.
How to determine if your adapter is affected by the recall
Your adapter will likely be included in the recall if you purchased it more than six months ago. To check, compare the part number on the prong side of the adapter to the table below. If you find a match, your adapter will be replaced.
|Recalled Adapter||Part Number|
The latest version of the NEMA 14-30 adapter does not need to be replaced. They have part number 1018243-00-C and have a gray plastic cap (on the right in the photo), rather than a black plastic cap (on the left in the photo).
Are any of the standard equipment adapters affected?
No, only 14-30, 10-30 or 6-50 accessory adapters purchased separately are impacted by this recall. The 14-50 and 5-15 adapters included with your Tesla are not affected.
When will I receive my replacement adapter?
Replacement 14-30 adapters for those who regularly use them will be shipped to the address we have on file within the next couple weeks. Replacement 10-30 and 6-50 adapters will be shipped to the address we have on file in about three months. Please verify your address by signing in to your account.
May I exchange my adapter at a store or service center?
Replacement adapters will be mailed to your home. We will not carry replacement adapters in our stores and service centers until after the recall is complete.
Are the adapters made by Tesla?
The adapters were designed by Tesla and produced by a supplier.
What will Tesla do with the old adapters?
Tesla will recycle materials from the returned adapters.