Warranty Adjustment Program
Publish date: November 9, 2020
Warranty Adjustment Program: Touchscreen Component – 8GB embedded MultiMediaCard (eMMC) in Media Control Unit (MCU)
Tesla is committed to building the highest quality products as we accelerate the world’s transition to sustainable energy. For customer peace of mind, we are providing additional coverage on some Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (“8GB eMMC”) in the media control unit. We are aware that this component may malfunction due to accumulated wear. If this occurs, it could result in a blank or intermittently blank center display, or an alert indicating that a memory storage device has degraded and to contact Service. This condition has no impact on basic vehicle driving functionality and controllability, and we are not aware of any injuries or collisions relating to it.
If this condition occurs in affected vehicles within 8 years starting from the date the vehicle was first put into service or delivered by Tesla to the first purchaser/lessor, and the vehicle has less than 100,000 total odometer miles (“Warranty Adjustment Program period”), then Tesla will repair or replace the 8GB eMMC free of charge at any Tesla Service Center during the Warranty Adjustment Program period pursuant to the terms and conditions of the original Basic Vehicle Limited Warranty. Tesla will also repair or replace any eMMC replaced under this Warranty Adjustment Program for the same condition during the Warranty Adjustment Program period.
The Warranty Adjustment Program applies only to Model S and Model X vehicles built before March 2018. Model S and Model X vehicles built during and after March 2018, as well as all Infotainment Upgrades, are not equipped with the 8GB eMMC, and parts other than the 8GB eMMC are not included in this Warranty Adjustment Program. Diagnosis or repair for conditions other than the part and condition described above is not covered under this Warranty Adjustment Program.
If you own a Model S or Model X vehicle affected by this Warranty Adjustment Program, there is no immediate action you need to take at this time, and you may continue to drive your vehicle. For the best experience, please ensure that your Tesla is running its most current software version.
If you previously paid for any repairs for the specific part and condition described in this notice, you may be eligible for reimbursement subject to certain terms and conditions. Within 90 days, Tesla will send you an additional notice that details reimbursement eligibility, terms and conditions, and how to request reimbursement. Please be aware that any repair conducted for the part and condition described above at a non-Tesla service provider more than 10 calendar days after the date of this notice is not eligible for reimbursement.
Thank you for being a Tesla customer. We want you to love your vehicle, and we apologize for this inconvenience. If you have any questions, please see the FAQ below or contact us through your Tesla Account or online.