Do It Yourself - Model X
Tesla owners who wish to perform basic procedures or maintenance on their Model X can do so without having to schedule a service appointment. Only perform a procedure if you feel comfortable doing so, and always follow all provided instructions.
For answers to further questions, visit the Support page.
- Restarting the Touchscreen
- Power Cycling the Vehicle
- Pairing a Bluetooth Device
- Connecting to Wi-Fi
- Programming HomeLink®
- Adding and Removing Keys
- Replacing the Key Fob Battery
- Unlocking and Starting Your Vehicle Using the Tesla App
- Replacing the Cabin Air Filters
- Burnishing the Brakes
- Checking and Adjusting Tire Pressures
- Drive to Calibrate Cameras
- Replacing Hood Struts
- Topping Up Windshield Washer Fluid
- Replacing Wiper Blades
- Removing and Installing Lug Nut Covers
- Opening Hood with No Power
- Jump Starting the Low Voltage Battery
- Adjusting Liftgate Opening Height
- Charge Port Status Lights
- Manually Releasing Charge Cable
- Gen 2 Mobile Connector Status Lights
Restarting the Touchscreen
You can restart your touchscreen if it is unresponsive or demonstrates unusual behavior.
Note: To ensure the safety of occupants as well as other road users, restart the touchscreen only when the vehicle is in Park.
To restart the touchscreen on Model X, follow these steps:
- Shift into Park.
- Hold down both scroll buttons on the steering yoke until the touchscreen turns black.
- After a few seconds, the Tesla logo appears. Wait approximately 30 seconds for the touchscreen to restart.
If the touchscreen is still unresponsive or demonstrating unusual behavior after a few minutes, try power cycling the vehicle. See Power Cycling the Vehicle.
Note: Restarting the touchscreen also activates the drive mode selector on the center console.
Note: Restarting the touchscreen using the scroll buttons does not power Model X off and on.
Power Cycling the Vehicle
You can power cycle Model X if it demonstrates unusual behavior or displays a nondescript alert. To power cycle Model X, follow these steps:
- Shift into Park.
- On the touchscreen, touch 'Controls' > 'Safety' > 'Power Off.'
- Wait for at least two minutes without interacting with the vehicle. Do not open the doors, touch the brake pedal, touch the touchscreen, etc.
- After two minutes, press the brake pedal or open the door to wake the vehicle.
Pairing a Bluetooth Device
Pairing allows you to use your Bluetooth-capable mobile device hands-free to make and receive phone calls, access your contact list, view your recent calls, etc. It also allows you to play media files from your device. Once a device is paired, Model X can connect to it whenever the device is within range.
To pair a Bluetooth device, follow these steps while sitting inside Model X:
- Ensure both the touchscreen and the mobile device are powered on.
- On your device, enable Bluetooth and ensure it is discoverable.
Note: On some devices, this may require you to go to Bluetooth Settings for the remainder of the procedure.
- Touch the Bluetooth icon on the top of the touchscreen.
- On the touchscreen, touch 'Add New Device' > 'Start Search.' The touchscreen displays a list of all available Bluetooth devices within operating distance.
- On the touchscreen, touch the device with which you want to pair. Within a few seconds, the touchscreen displays a randomly generated number, and your device should display the same number.
- Check that the number displayed on your device matches the number displayed on the touchscreen. Then, on your device, confirm that you want to pair.
- If prompted on your device, specify whether you want to allow Model X to access your contacts and media files.
When paired, Model X automatically connects to the device, and the touchscreen displays the Bluetooth symbol next to the device’s name to indicate that the connection is active.
At any time, you can display the Bluetooth settings screen to change settings associated with a connected device. For example, you can designate a connected phone as the 'Priority Device.' This is useful in situations where you have connected more than one device, and both devices are frequently used in Model X at the same time. Model X automatically attempts to connect to the priority device before others.
Connecting to Wi-Fi
Wi-Fi is available as a data connection method and is often faster than cellular data networks. Connecting to Wi-Fi is especially useful in areas with limited or no cellular connectivity. To ensure fast, reliable delivery of software and map updates, Tesla recommends leaving Model X connected to a Wi-Fi network whenever possible (for example, when parked overnight).
To connect Model X to a Wi-Fi network, follow these steps:
- Touch 'Controls' > Wi-Fi icon at the top of the 'Controls' screen. Model X begins to scan and display detected Wi-Fi networks that are within range.
Note: If a known Wi-Fi network does not appear in the list, move Model X closer to the access point or consider using a range extender.
Note: When connecting to a 5G network (if available), check which channels are supported in your region.
5G Network Channels Supported
36-48 52-64 100-140 149-165 ✓ ✓ ✓ ✓ ✓ - - ✓
- Select the Wi-Fi network you want to use, enter the password (if necessary), then touch 'Confirm.'
- Model X connects to the Wi-Fi network. Whenever the network is within range, Model X connects to it automatically.
You can also connect to a hidden network that isn't shown on the list of scanned networks. Just touch 'Wi-Fi Settings,' enter the name of the network in the resulting dialog box, select the security setting, then touch 'Add Network.'
Note: If more than one previously connected network is within range, Model X connects to the one most recently used.
Note: At Tesla Service Centers, Model X automatically connects to the Tesla Service Wi-Fi network.
Hotspots and Connectivity
You can also use a mobile hotspot or your phone's internet connection via Wi-Fi tethering (subject to fees and restrictions of your mobile carrier) to access the internet. To remain connected to Wi-Fi when shifting into Drive or Reverse, choose the connection from the Wi-Fi settings screen, then touch 'Remain connected in Drive.'
To program HomeLink® in Model X, follow these steps:
- Park Model X so that the front bumper is in front of the device you want to program.
Caution: Your device might open or close during programming. Therefore, before programming, make sure that the device is clear of any people or objects.
- Check that the device's remote control has a healthy battery. Tesla recommends replacing the battery in the device's remote control before programming HomeLink.
- Touch the HomeLink icon at the top of the 'Controls' screen.
- Touch 'Create HomeLink.'
- Select the mode you wish to use: Standard, D-Mode, or UR-Mode.
- On the touchscreen, enter a name for your device, and then touch 'Enter' or 'Create HomeLink.'
- Touch 'Start' and follow the on-screen instructions.
Note: If you see a screen called 'Train the receiver' while programming the device, remember that this is a time-sensitive step. After pressing the Learn/Program/Smart button on the device's remote control, you have only approximately 30 seconds to return to your vehicle and press 'Continue,' and then press the trained HomeLink device name twice. Consider having an assistant to ensure you can complete this step within 30 seconds.
- Once your device is programmed, touch 'Save' to complete the programming.
- Ensure HomeLink works as expected. In some cases, you may need to repeat the programming process multiple times before succeeding.
Once programmed, you can operate the device by touching its corresponding HomeLink icon on the touchscreen. HomeLink remembers the location of your programmed devices. When you approach a known location, the HomeLink control on the touchscreen automatically appears. When you drive away, it disappears.
Note: For additional assistance or compatibility questions, contact HomeLink by visiting the HomeLink website.
Adding and Removing Keys
To add a new key card or key fob to Model X, follow these steps:
Note: When adding a key fob, ensure it is at room temperature. Pairing a key fob that is very cold can be unsuccessful.
- On the touchscreen, touch 'Controls' > 'Locks' then touch '+' in the 'Keys' section.
- Scan your new key card or key fob on the card reader located on the wireless phone charger. To scan the key fob:
- Place the key fob at the top of the left phone charger, against the center divider.
- Point the front of the key fob to the left.
- Swipe downwards (as shown in the image).
- Scan a key card or key fob that has already been paired to the vehicle to confirm new key pairing.
- When complete, the key list includes the new key. Touch the associated pencil icon to customize the name of the key.
You can purchase key fobs in the Tesla Shop.
When you no longer want a key to access Model X (for example, you lost your mobile device or key card, etc.), remove it by following these steps:
- On the touchscreen, touch 'Controls' > 'Locks.'
- In the key list, find the key that you would like to delete and touch its associated trash icon.
- When prompted, scan an authenticated key card or key fob on the card reader to confirm the deletion. When complete, the key list no longer includes the deleted key.
Replacing the Key Fob Battery
Under normal use, the key fob has a battery that lasts for up to one year, depending on key fob version and selected vehicle settings. When the battery is low, a message displays on the touchscreen.
To replace the key fob battery, follow these steps:
- With the key fob placed button side down on a soft surface, release the bottom cover, using a small flat-bladed tool.
Note: If a lanyard is attached to the key, you can release the bottom cover by placing your thumb against the 'X' on the bottom cover, then firmly pulling the lanyard toward you (hence pushing the key off of its cover). You can also pry the cover off by placing a small flat-bladed tool, a fingernail, or the Tesla-provided tool against the lanyard cord.
- Remove the battery by lifting it away from the retaining clips.
- While avoiding touching the battery's flat surfaces, insert the new battery (type CR2354) with the '+' side facing up.
Note: Wipe the battery clean before fitting and avoid touching the battery's flat surfaces. Finger marks on the flat surfaces of the battery can reduce battery life.
Note: CR2354 batteries can be purchased from any retailer that sells batteries.
Caution: The battery should press against the spring on the positive contact. Do not place the battery on top of the contact and force it down vertically. Doing so may damage the contact.
- Holding the bottom cover at an angle, align the tabs on the cover with the corresponding slots on the key fob, then press the cover firmly onto the key fob until it snaps into place.
- Test that the key fob works by unlocking and locking Model X.
Warning: Key fob batteries contain a chemical burn hazard and should not be ingested. The key fob contains a coin cell battery. If the coin cell battery is swallowed, it can cause severe internal burns within two hours and can lead to death. Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
Unlocking and Starting Your Vehicle Using the Tesla App
You can use the Tesla app to unlock and start Model X. This may be useful in cases where you do not have your key fob or are not physically close to the vehicle (for example, you want to unlock the vehicle for your spouse from across town).
Note: Your mobile device and vehicle must both be actively connected to cellular service and mobile access must be enabled on the touchscreen ('Controls' > 'Safety & Security' > 'Allow Mobile Access') to allow the Tesla app to communicate with your vehicle. Tesla recommends that you always have a functional physical key readily available if parking in an area with limited or absent cellular service, such as an indoor parking garage.
To unlock Model X using the Tesla app, follow these steps:
- Open the Tesla app on your device.
- Touch 'Controls' > 'Unlock.'
- Touch 'Yes' on the confirmation popup window.
To start Model X using the Tesla app, follow these steps:
- Open the Tesla app on your device.
- Touch 'Controls' > 'Start.'
- Enter your Tesla Account password on the confirmation popup window.
Note: You will have two minutes to start driving after enabling keyless driving. If the two-minute window has expired prior to driving you will need to re-enable keyless driving.
Replacing Cabin Air Filters
Model X has an air filter that prevents pollen, industrial fallout, road dust, and other particles from entering the cabin through the vents. Tesla recommends replacing these filters every two years (every year in China). Cabin filters can be purchased from the Tesla Shop.
To replace the cabin filter in Model X, follow these steps:
- Turn off the climate control system.
- Remove the rear underhood apron.
- Slowly and gently pull down the footwell cover to release the magnets, then disconnect the electrical harness on the right side of the cover. Set the footwell cover aside.
- Squeeze the cabin filter door lock to release it, and then remove and set the door aside.
- Note the direction of air flow printed on the cabin filter. The arrows on the filter should face toward the rear of the vehicle.
- Slide the filter out of the HVAC module.
- Ensuring that the arrows on the new filter face toward the rear of the vehicle, insert the new cabin filter into the HVAC module.
- Slide the cabin filter door onto the HVAC module, and then push the door to lock it.
Note: Ensure the lock is fully engaged and the door is sealed shut.
- Position the front passenger footwell cover on the vehicle and connect the electrical harness to the cover.
- Install the front passenger footwell cover, making sure the magnets (x3) are locked into position.
- Move the front passenger seat back to its original position.
Burnishing the Brakes
You should burnish the brakes after replacing brake pads or brake rotors. In addition, burnishing the brakes might eliminate a situation where the brakes emit a high-pitched squealing noise while braking, especially if the noise is present while driving in the rain, driving in cold or humid climates or if there is surface rust present on the brake components. Note that all vehicles with disk brakes can experience this situation and that braking performance is not affected.
To burnish the brakes:
- Drive the vehicle at approximately 50 mph - 55 mph on a straight road.
- Apply moderate, consistent pressure to the brake pedal to slowly decelerate the vehicle, releasing at 10 mph.
- Repeat this procedure six times, waiting at least 30 seconds between applications.
Note: If the noise still persists, use your mobile app to contact Tesla or schedule a Service appointment.
Note: Be sure to comply with all local traffic safety laws and only perform maneuvers in a suitable location where such activity is legal, with little to no traffic.
Checking and Adjusting Tire Pressures
To check tire pressures when tires are cold and Model X has been stationary for over three hours, follow these steps:
- Refer to the 'Tire and Loading Information' label located on the driver’s center door pillar for the target tire pressure.
- Remove the valve cap.
- Firmly press an accurate tire pressure gauge onto the valve to measure pressure.
- If required, add or remove air to reach the recommended pressure.
Note: You can release air by pressing the metal stem in the center of the valve.
- Re-check pressure using the accurate tire gauge.
- Repeat steps 3 and 4 as necessary until the tire pressure is correct.
- Reinstall the valve cap to prevent dirt from entering. Periodically check the valve for damage and leaks.
Drive to Calibrate Cameras
Model X must maneuver with precision when Autopilot features are being used. Therefore, before some features can be used for the first time or after some types of service repairs, cameras must complete a self-calibration process. For your convenience, the instrument panel displays a progress indicator.
When calibration is complete, Autopilot features are available for use. Calibration typically completes after driving 20-25 miles, but the distance varies depending on road and environmental conditions. For example, calibration completes quicker when driving on a straight road with multiple lanes (such as a controlled-access highway), with highly-visible lane markings (in the driving lane as well as the adjacent lanes). Contact Tesla only if your Model X has not completed the calibration process after driving 100 miles in the described conditions.
If a camera has shifted from its calibrated position (for example, the camera or windshield was replaced), you must clear the calibration. To do so, touch 'Controls' > 'Service' > 'Camera Calibration' > 'Clear Calibration.' When the calibration is cleared, Model X repeats the calibration process. While this helps re-calibrate the cameras in many cases, 'Clear Calibration' may not resolve all camera and sensor concerns.
Note: To calibrate, cameras require highly-visible lane markings in both the driving lane and adjacent lanes (at least two lanes over on each side of the vehicle). For best results, drive in the middle lane of a multi-lane highway (ideally with at least five lanes) that has clear lane markings and minimal traffic.
Note: If you attempt to use a feature that is not available until the calibration process is complete, the feature is disabled and the instrument panel displays a message.
Note: Model X must repeat the calibration process if the cameras are serviced by Tesla, and in some cases, after a software update.
Replacing Hood Struts
Your hood struts can be replaced if they begin to fail for any reason. To replace your hood struts on Model X, follow these steps:
- Open the hood and use a non-marring prop to temporarily support it.
- Remove the rear center underhood apron.
- Remove the LH and RH underhood aprons.
- Use a trim tool to release the clip on the bottom of the strut and pull the strut off from the mount on the body of the vehicle.
- Use a trim tool to release the clip on the top of the strut and pull the strut off from the mount on the hood. Remove the old strut from the vehicle.
- Clean the mounting locations on the vehicle and then lubricate both pivot points of the new strut.
- Secure the rod end of the strut to the body of the vehicle then the body end of the strut to the hood. Ensure the clips are secure.
- Remove the hood prop and ensure the hood opens and closes as expected.
- Install the LH and RH underhood aprons.
- Install the rear center underhood apron.
Topping Up Windshield Washer Fluid
The only reservoir into which you can add fluid is the windshield washer fluid reservoir, which is located behind the front trunk. When the level is low, a message displays on the instrument panel.
To top up the washer fluid in Model X, follow these steps:
- Open the hood.
- Clean around the filler cap before opening it to prevent dirt from entering the reservoir.
- Open the filler cap.
- While avoiding spilling, fill the reservoir until the fluid level is visible just below the filler neck.
- Wipe up any spills immediately and wash the affected area with water.
- Replace the filler cap.
Note: Some national or local regulations restrict the use of Volatile Organic Compounds (VOCs). VOCs are commonly used as antifreeze in washer fluid. Use a washer fluid with limited VOC content only if it provides adequate freeze resistance for all climates in which you drive Model X.
Note: Local regulations may prohibit the use of methanol-based washer fluid. Use ethanol-based washer fluid instead.
Caution: Do not add formulated washer fluids that contain water repellent or bug wash. These fluids can cause streaking, smearing and squeaking or other noises.
Warning: In temperatures below 40° F (4° C), use a washer fluid with antifreeze. In cold weather, using a washer fluid without antifreeze can impair visibility through the windshield.
Warning: Windshield washer fluid can irritate eyes and skin. Read and observe the instructions provided by the washer fluid manufacturer.
Replacing Wiper Blades
For optimum performance, replace the wiper blades at least once a year. Replacement blades for Model X must meet the following criteria:
- The blade on the driver's side must be 26 inches long and 21 inches long for the blade on the passenger's side.
- Ensure the connector on the replacement blade is the same as the original blade. Different connectors may prevent the replacement blade from connecting to the wiper arm on the vehicle.
You can purchase replacement wiper blades from the Tesla Shop.
Note: Only install replacement blades that are identical to the original blades. Using inappropriate blades can damage the wiper system and windshield.
Note: The wiper washing system is an integrated part of the wiper blades on Model X.
To replace the wiper blades on Model X, follow these steps:
- Shift into Park and turn off the wipers.
- Touch 'Controls' > 'Service' > 'Wiper Service Mode' > 'ON' to move the wipers to the service position.
- Lift the wiper arm a short distance away from the windshield, just far enough to access the wiper blade.
Caution: Wiper blades do not lock into a lifted position. Do not lift a wiper arm beyond its intended position.
- Gently slide the wiper blade out and up to release it from the wiper arm.
- Place a towel between the wiper arm and windshield to avoid scratching or cracking the windshield.
- Hold the wiper arm and press the locking tab while sliding the blade down the arm.
- Slide the wiper blade down and into the wiper arm to secure it in place.
- Align the new wiper blade on the wiper arm and slide it toward the end of the wiper arm until it locks into place.
- Turn 'Wiper Service Mode' off to return the wipers to their normal position.
Removing and Installing Lug Nut Covers
If Model X is equipped with lug nut covers, you must remove them to access the lug nuts.
To remove a lug nut cover:
- Insert the curved part of the lug nut cover tool, if equipped (located in the glovebox in some vehicles, or you can use a small allen wrench) into the hole at the base of the Tesla 'T.'
Note: The lug nut cover tool can also be purchased at an auto parts store or through online retailers.
- Maneuver the lug nut cover tool so that it is fully inserted into the hole in the lug nut cover.
- Twist the lug nut cover tool so that the curved part is touching the middle of the lug nut cover.
- Firmly pull the lug nut tool away from the wheel until the lug nut cover is released.
To install the lug nut cover:
- Align the lug nut cover into position.
- Push firmly on the lug nut cover until it fully snaps into place.
Caution: Make sure the lug nut cover is fully secure before driving to prevent it from falling off.
Opening Hood with No Power
In the unlikely event that Model X has no low voltage power, you will be unable to open the front trunk using the touchscreen, key fob or Tesla app. To open the Model X front trunk in this situation, follow these steps:
Note: The following steps do not open the front trunk if Model X is locked and has low voltage power.
- Locate an external low voltage power supply (such as a portable jump starter).
- To remove the tow eye cover, insert a small, flat screwdriver into the top and bottom slots, release the snaps and pull the cover towards you.
- Pull the two wires out of the tow eye opening to expose both terminals.
- Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal.
- Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal.
Note: Applying external low voltage power to these terminals only releases the hood latches. You cannot charge the low voltage battery using these terminals.
- Turn on the external power supply (refer to the manufacturer’s instructions). The hood latches are immediately released and you can now open the hood to access the front trunk area.
- Disconnect both cables, beginning with the black negative (-) cable.
- If pulling the vehicle onto a flatbed truck, do not replace the tow eye cover yet. If necessary, install the tow eye cover by inserting the wires into the tow eye opening and aligning the tow eye cover into position and snapping it into place.
Jump Starting the Low Voltage Battery
Caution: Model X cannot be used to jump start another vehicle. Doing so can result in damage.
Note: If jump starting Model X using another vehicle, refer to that vehicle manufacturer's instructions. The following instructions assume an external low voltage power supply (such as a portable jump starter) is used.
Caution: Avoid short circuits when jump starting Model X. Connecting cables to the wrong jump post, touching leads together, etc., can result in damage to Model X.
To jump start Model X, follow these steps:
- Open the hood (see Opening Hood with No Power).
- Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.
- On top of the low voltage battery, lift the locking tab that attaches the electrical connector to the connector housing.
Note: The appearance of the electrical connector and connector housing may vary, but the procedure remains the same.
- On top of the low voltage battery, pull the connector housing to the left. The electrical connector releases from the low voltage battery.
- Release the cover from the red positive (+) jump post, and then connect the low voltage power supply's red positive (+) cable to the red positive (+) jump post.
Caution: To avoid damaging Model X, do not allow the positive cable to contact other metal components.
- Connect the low voltage power supply's black negative (-) cable to the vehicle in the location shown.
- Turn on the external power supply (refer to the manufacturer’s instructions). Touch the touchscreen to wake it up.
Note: It may take several minutes to receive enough power to wake up the touchscreen.
- When external low voltage power is no longer required, disconnect both cables, beginning with the black negative (-) cable.
- On top of the low voltage battery, push the connector housing towards the electrical connector so that the electrical connector engages the low voltage battery.
- On top of the low voltage battery, push down the locking tab that attaches the electrical connector to the connector housing.
- Replace the maintenance panel by placing it back in its original location and pressing down until it is secure.
- Close the hood.
Adjusting Liftgate Opening Height
You can adjust the opening height of the liftgate to make it easier to reach or to avoid low-hanging ceilings or objects (for example, a garage door or light), follow these steps:
- Open the trunk, then manually lower or raise the liftgate to the desired opening height.
- Press and hold the button on the underside of the liftgate for three seconds until you hear a confirmation chime.
- Confirm that you have set it to the desired height by closing the liftgate, then reopening it.
Charge Port Status Lights
When your charge port is open the status light changes color to communicate its current state and help troubleshoot issues in the unlikely event that one comes up. As a reminder, the charge port light turns off after a short period of time if the vehicle is locked (for example, if you walk up to the car after it has been charging for a while).
Note: When plugging your vehicle in, consider monitoring the color of the charge port before walking away. If you see a red or amber light, troubleshooting the issue before you leave can ensure a successful charging session.
|Color of Charge Port Light||What it Means||What to Do|
WHITE - SOLID
|Model X is ready to charge and the connector is not inserted, or the charge port latch is unlocked and the connector is ready to be removed.||Insert the charge connector if you want to charge, or remove the charge connector if done charging.|
BLUE - BLINKING
|Model X is actively communicating with the charging station.||Nothing. Wait a few seconds for the charge port to either begin blinking green (charging) or turn to solid blue (a charging session is scheduled for the future).|
BLUE - SOLID
(action may be required)
|Model X detects that a connector has been plugged in and the charging session is scheduled to begin at a specified future time. Not actively charging.||If you want to charge immediately, disable Scheduled Charging or touch 'Start Charging' on the touchscreen or in the Tesla app. If the Scheduled Charging setting is intended, no further action is required. As a reminder, Scheduled Charging remembers your location.|
GREEN - BLINKING
|Charging is in progress. As Model X approaches a full charge, the frequency of the blinking slows.||Nothing. Remove the charge cable when you are done charging.|
GREEN - SOLID
|Charging is complete.||Remove the charge cable when you are ready to drive.|
AMBER - SOLID
|The connector is not fully plugged in to the charge port.||Realign the connector to the charge port and insert fully. If the issue persists, inspect the charge port and connector for obstructions. If no obstructions are found, try a different charge cable.|
AMBER - BLINKING
|Model X is charging at a reduced current because it is not fully plugged in to the charge port.||Realign the connector to the charge port and insert fully. If the issue persists, inspect the charge port and connector for obstructions. If no obstructions are found, try a different charge cable.|
RED - SOLID
|A fault is detected and charging has stopped or cannot begin.||Check the instrument panel or touchscreen for a fault message. If a fault is not present, try using a different charge cable or resetting the charging source (refer to the status lights on the Mobile Connector or Wall Connector if applicable). If a different charge cable does not work, turn the vehicle off and on using the touchscreen and try again.|
|Model X is locked and has been sleeping for a period of time.||Nothing. Unlocking the vehicle or pressing the button on charge handle will cause the charge port status light to display again.|
Manually Releasing Charge Cable
If the usual methods for releasing a charge cable from the charge port (using the charge handle release button, touchscreen, or mobile app) do not work, try pressing and holding down the rear trunk button on the key fob for 1-2 seconds. If it still doesn't release, carefully follow these steps:
- Ensure that Model X is not actively charging by displaying the charging screen on the touchscreen. If necessary, touch ‘Stop Charging.’
- Open the rear trunk.
- Pull the charge port's release cable downwards to unlatch the charge cable.
Warning: Do not pull the release cable while simultaneously attempting to remove the charge cable from the charge port. Always pull the release cable before attempting to remove the charge cable. Failure to follow these instructions can result in electric shock and serious injury.
Note: The release cable may be recessed within the opening of the trim.
- Pull the charge cable from the charge port.
Caution: Use the release cable only in situations where you can not release the charge cable using the usual methods. Continuous use can damage the release cable or charging equipment.
Warning: Do not perform this procedure when your vehicle is charging, or if any orange high voltage conductors are exposed. Failure to follow these instructions can result in electric shock and serious injury or damage to the vehicle. If you are uncertain as to how to safely perform this procedure, contact your nearest Service Center.
Gen 2 Mobile Connector Status Lights
Under normal conditions, when charging is in progress, the Tesla logo lights illuminate sequentially, and the red light is off. Identify problems by paying attention to these lights.
In some cases, you may need to reset the device by unplugging the Mobile Connector from the vehicle or from the power outlet.
|Green Lights||Red Light||What it Means||What to Do|
|All on for 1 second||Off||Start-up sequence.||Nothing. The Mobile Connector is starting up.|
|All on||Off||Power on. The Mobile Connector is powered and standing by, but not charging.||Make sure the Mobile Connector is plugged into the vehicle.|
|Streaming||Off||Charging is in progress.||Nothing. The Mobile Connector is successfully charging.|
|Streaming||1 flash||Charging current is reduced due to high temperature detected in the vehicle connector.||Unplug the Mobile Connector from the vehicle, and then plug it back in. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.|
|Streaming||2 flashes||Charging current is reduced due to high temperature detected in the input plug that connects to the Mobile Connector controller.||Unplug the Mobile Connector from both the vehicle and the wall. Ensure that the adapter is fully inserted, plug the Mobile Connector into the wall, and then plug it into the vehicle. If the error persists, contact your closest Service Center.|
|Streaming||3 flashes||Charging current is reduced due to high temperature detected in the Mobile Connector controller.||Unplug the Mobile Connector from the vehicle, and then plug it back in. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.|
|Streaming||4 flashes||Charging current is reduced due to high temperature detected in the wall plug.||Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.|
|Streaming||5 flashes||Charging current is reduced due to a detected fault in the adapter.||Make sure the Mobile Connector’s adapter is attached properly.|
|Off||1 flash||Ground fault. Electrical current is leaking through a potentially unsafe path.||Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet. If the error persists, contact your closest Service Center.|
|Off||2 flashes||Ground loss. The Mobile Connector detects a loss of ground.||Make sure the power outlet is properly grounded. Consider connecting to a different outlet. If uncertain, ask your electrician.|
|Off||3 flashes||Relay/contactor fault.||Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet. If the error persists, contact your closest Service Center.|
|Off||4 flashes||Over- or under-voltage protection.||Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.|
|Off||5 flashes||Adapter fault.||Make sure the Mobile Connector’s adapter is attached properly.|
|Off||6 flashes||Pilot fault. The pilot level is incorrect.||Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet. If the error persists, contact your closest Service Center.|
|Off||7 flashes||Software error or mismatch.||Update the vehicle's software, if available. If an update is not available, contact your closest Service Center.|
|Off||On||Self check failed.||Unplug the Mobile Connector from the vehicle then plug it back in. If the error persists, unplug the Mobile Connector from both the vehicle and the power outlet, then plug it back in.|
|All on||1 flash||Thermal fault.||Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.|
|All on||5 flashes||Adapter fault. Charging current is limited to 8A.||Unplug the Mobile Connector from the vehicle. Plug the Mobile Connector back into the vehicle. If the error persists, unplug the Mobile Connector from both the vehicle and the power outlet, then plug it back in.|
|Off||Off||Power lost.||Unplug the Mobile Connector and check that the power outlet has power.|