Energy Support

Join the Tesla ERCOT Demonstration

Your Tesla Powerwall is capable of providing powerful support to the grid. Currently, however, homes in Texas are not allowed to provide some of the critical grid-supporting services that are typically provided by conventional power plants. Allowing Powerwall’s clean energy to provide these services is important to creating a more resilient grid and accelerating the world’s transition to sustainable energy.

To develop this value for Powerwall customers and the Texas grid, the first step is to prove to the Electric Reliability Council of Texas (ERCOT) that a Powerwall fleet can provide these services in Texas. These capabilities will be demonstrated using a Virtual Power Plant comprised of volunteer Powerwall owners.

Opt-in to the Tesla ERCOT Demonstration, and your Powerwall will be used in tests and demonstrations with ERCOT to establish the capabilities of the Powerwall fleet and identify insights that will help us expand ERCOT market opportunities for Powerwall and other in-home resources.

Powerwall customers who participate in the majority of tests will receive a $40 Tesla gift card as a token of appreciation for their participation and willingness to incur a potentially minor increase in energy costs.

Tesla ERCOT Demonstration Agreement

Thanks for agreeing to participate in our technical demonstration (the "Tesla ERCOT Demonstration” or, simply, the “Demonstration”). This Agreement describes the terms you are agreeing to by participating.

  1. Tesla ERCOT Demonstration
    You agree to allow Tesla to control your Powerwall, including charging, discharging and configuring your Powerwall to automatically respond to grid conditions, to support tests that demonstrate grid services. Tesla will not draw down the battery below 20% of its capacity, to allow for backup. Except for this limitation, Tesla may charge or discharge your Powerwall at any time and to any extent.

  2. Compensation 
    If you participate in 80% or more of the tests during the term and provide market ID data if requested, Tesla will mail you a $40 Tesla gift card for your participation. This is the sole compensation for participation and for costs incurred related to your participation, including any increased energy charges.
  3. Term
    Your participation in the Tesla ERCOT Demonstration will run from the time you opt-in through the Tesla app, until you opt-out or the Tesla ERCOT Demonstration concludes. You may opt-out of the Tesla ERCOT Demonstration at any time, using the Tesla app. In addition, Tesla may remove you from the Tesla ERCOT Demonstration at any time for any reason.
  4. Consent; Privacy Policy
    You agree that Tesla can disclose information about you and your Powerwall to ERCOT and other stakeholders, as appropriate to conduct the Demonstration. That data may include, but is not limited to, information about your home’s energy usage, and information produced by your Powerwall. Tesla and ERCOT may disclose the same data, in anonymized form, to regulators and the public. Tesla’s Customer Privacy Policy is part of this Agreement and can be viewed at
  5. Limitation of Liability
    You agree that your and Tesla’s total liability for all damages of any kind arising out of this Agreement will not exceed $500. We encourage you to consult a tax advisor regarding any potential impact to any Investment Tax Credit (ITC) you may have claimed on your Powerwall. You also agree that neither you or Tesla will be liable for any incidental, special or consequential damages arising out of this Agreement. You acknowledge that as a result of participating in the Tesla ERCOT Demonstration, your Powerwall may have a reduced charge during a power outage, and you may lose power. Tesla will not be liable for any loss of power relating to the Tesla ERCOT Demonstration.
  6. Governing Law
    This Agreement is governed by Texas law.
  7. Agreement to Arbitrate
    Please carefully read this provision, which applies to any dispute between you and Tesla, Inc. and its affiliates (together “Tesla”).

    If you have a concern or dispute, please send a written notice describing it and your desired resolution to

    If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the relationship between you and Tesla will not be decided by a judge or jury but instead by a single arbitrator in an arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. This includes claims arising before this Agreement, such as claims related to statements about our products.

    We will pay all AAA fees for any arbitration, which will be held in the city or county of your residence. To learn more about the Rules and how to begin an arbitration, you may call any AAA office or go to

    The arbitrator may only resolve disputes between you and Tesla, and may not consolidate claims without the consent of all parties. The arbitrator cannot hear class or representative claims or requests for relief on behalf of others purchasing or leasing Tesla products. In other words, you and Tesla may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action. If a court or arbitrator decides that any part of this agreement to arbitrate cannot be enforced as to a particular claim for relief or remedy (such as injunctive or declaratory relief), then that claim or remedy (and only that claim or remedy) shall be severed and must be brought in court and any other claims must be arbitrated.

    If you prefer, you may instead take an individual dispute to small claims court.

    You may opt-out of arbitration within 30 days after signing this Agreement by sending a letter to: Tesla, Inc.; P.O. Box 15430; Fremont, CA 94539-7970, stating your name, product and intent to opt-out of the arbitration provision. If you do not opt-out, this agreement to arbitrate overrides any different arbitration agreement between us, including any arbitration agreement in a lease or finance contract.