Will I still be subject to electric rate increases with a solar power system?

Even with solar, you’ll most likely have a residual utility bill and those rates may fluctuate as updated by your utility company. The size of your utility bill depends on various factors like the size of your system relative to your energy demand, whether you have a Powerwall to store energy, and when you use energy. In some jurisdictions, utilities may charge additional fixed fees. You can often minimize utility rate charges by using less energy during peak hours. Powerwall’s Time-Based Control mode can help automatically reduce your use of expensive utility electricity, without affecting your lifestyle.

How do I claim the Federal Tax Credit for purchasing a solar panel system?

We recommend consulting a tax professional to determine what is best for your individual situation. You will likely need a copy of your Tesla contract and then your tax professional can advise you on the appropriate tax form to claim your solar Federal Tax Credit. Please note that only customers who purchase their solar energy system outright or through a loan are eligible for the Federal Tax Credit and may potentially qualify for additional state, local or utility-specific incentives. Customers under a Lease Agreement or Power Purchase Agreement are not eligible for the Federal Tax Credit as they do not own the system.

What happens if I sell my home have a loan for my solar system?

If you are selling your home and you own your solar system, then you are in a good place. Studies have shown a home with solar panels sells faster and for more money. Since SolarLoan has no prepayment penalty, it is best to pay off the loan with the sale of the house and transfer the paid off system to the new homeowner. The first step would be to contact the lender to notify them that you are planning on selling the home. Once the payoff of the system has been coordinated, then we will help transfer ownership of the system to the new homeowner.

Why is there a lien on my home?

The UCC-1 fixture filing is a public declaration of our interest in the solar energy system. It is not a lien on your home. It is a “financing statement” confirming Tesla’s ownership and/or financial interest in the leased or financed solar equipment. It helps prevent the sale of our equipment without our knowledge. The filing of this document allows us to keep track of these assets until they are paid off or ready for removal.

How can I have the UCC-1 temporarily removed?

We have an entire department dedicated to assist you in the event of home sale or refinance. We recommend having your lender or refinance company call into Tesla directly to speak with us on your behalf for efficiency. Our team will work with our representative to temporary lift the UCC-1 filing. Once your refinance is complete, we then reinstate the fixture filing for all financed systems.

Can I access my energy billing through my Tesla Account?

You can access your energy billing by logging into your Tesla Account. Customers who placed orders prior to February 4th, 2019 have been transferred to a Tesla Account. Please log in with the email address and password associated with your product to view your order and billing information.

How does subscription billing work?

Viewing or modifying billing and payment information can be done through your Tesla Account. Find more information regarding subscription services on the Solar Subscription support page.

How do I pay my bill?

You can make payments online, by check or by enrolling in automatic payments. 

  • If you would like to make a payment online, log into your Tesla Account. From there, simply select 'Billing'. Once you have landed on this page, there will be a yellow ‘Pay Now' tab in the center of the page. After you have selected the tab, follow the instructions to finish making your one-time payment.
  • If you would like to pay by check, please include your job number, as listed on your invoice, in the memo line and mail all payments to the address below. Please note that this option takes the longest for processing (2 to 4 weeks).

    Tesla Accounts Receivable
    P.O. Box 3500
    Draper, Utah 84020

How can I enroll in Automatic Payments?

You can enable AutoPay by following these instructions:

  1. Log in to your online account.
  2. Click on ‘Billing Portal’ in the center of the page.
  3. Click on ‘Enroll In AutoPay.’
  4. Enter your bank account information & press ‘Save.’

How can I view my billing and payment history?

If you would like to view your billing and payment history, please log in to your online account. From there, simply select the 'Billing Portal' in the center of the screen. Once you have landed on this page, there will be a ‘Payment History’ and a ‘View Statements’ option on the right-hand side of the page under ‘Useful Links’. Using these two links, you can access a breakdown of your payment history and an archive of past Invoice Statements.

How do I enroll in paperless billing?

If you would like to enable paperless billing for future invoices, and thus receive an email notification containing your billed charges for the month, you may enroll in your online billing portal.

  1. Log in to your online account.
  2. Click on ‘Billing Portal’ in the center of the page.
  3. Click on ‘Go Paperless’ under ‘Useful Links.’
  4. Select the orange ‘Go Paperless’ button.

How am I billed for my Power Purchase Agreement?

Your invoiced amount is based on how much energy the system produced in the previous calendar month. The varying monthly charge is calculated by multiplying the  total amount of kWh that the system produced during the month by the rate per kWh per your contract.

Will my bill fluctuate with a Power Purchase Agreement?

Yes, because your monthly invoices are based on how much energy your system produced in the previous month. You will see a seasonal pattern in how the panels perform during certain times of the year. During spring and summer months, your panels will be exposed to the sun more often than during the fall and winter months. This means that your system will generate more energy during these “on-peak” months (spring and summer) and less energy during the “off-peak” months (fall and winter). The on-peak seasons will cause a spike in energy production – which is good! The more energy that your panels produce, the more likely that you will see a larger offset on your utility bills. 

How are my invoices calculated on my Lease Agreement?

The fixed monthly payment is calculated by using the estimated first-year system production multiplied by the kWh rate and then divided into 12 equal, monthly payments. This agreement allows for customers to budget for solar by having a fixed monthly payment.  This agreement also includes a Performance Guarantee to give you extra comfort in your system’s performance.

I have a Lease Agreement, why is my first bill for two months?

When under a Lease agreement, the first bill is always generated for 2 months. All Lease payments are paid in advance of the applicable month (example: your payment due January 1st will be applied towards the Lease for the month of January). Additionally, we do not charge a prorated Lease payment during the month that you activate your system - any energy produced during this time is yours at no cost. Rest assured that after your first Lease invoice, you will only be billed for one month at a time. 

Can I change my due date?

Unfortunately, we are unable to change the due date for your invoice. 

What is this Non-ACH listed on my bill?

The Non-ACH line item that appeared on your invoice is an indication that you are not receiving the ACH discount, as this is only applied when you are signed up for AutoPay. Our contracts are set-up with pricing that already presumes you will be signing up for recurring payments through automatic withdrawal. If you opt not to sign up, then you are not eligible for the discount and the line item will appear on the invoice to remove the discount from your pricing. You may sign up or cancel AutoPay at any time and your invoiced amount will be updated according to your contract. 

What do I need to do to purchase my system at the 5-year anniversary? (Power Purchase Agreement Only)

You may purchase the system at specific times during the term, as specified in your PPA. The first date of purchase eligibility falls on the 5-year anniversary of the date your system received ‘Permission to Operate’. You may also request to purchase the system annually on this anniversary date, or at any time afterwards if you sell your home. We just need between 1-3 months’ notice before the anniversary date of your intent to purchase, at which point we will provide you with the purchase price according to your PPA. 

Who do I contact if I have questions about my solar loan payments?

You will need to contact your solar loan provider directly. Contact Mosaic or Sunlight Financial.