Troubleshooting your Gateway

  1. Router ethernet ports
  2. Gateway ethernet port
  3. Gateway power supply
  4. Electrical power supply
  1. Connections: Make sure your power supply and Ethernet are plugged in properly, and verify that your internet is working.
  2. Power cycle your Gateway: Disconnect power to your modem, router and Gateway, wait 30 seconds and then return power in the same order, one at a time. Wait for each device to power on fully before continuing the order.
  3. Watch the lights: Your Gateway’s status light illuminates when it’s connected properly. Indicator lights will vary based on the type of Gateway. 
    Click to view additional troubleshooting steps for your Gateway:

Neo Gateway

X2e Gateway

Series 2 Gateway

We can help: Complete this questionnaire if you are still having difficulty troubleshooting, and one of our Technical Support Specialists will reach out within 48 hours.