Insurance Claims

Tesla Insurance provides an efficient and seamless claims submission process from the Tesla app in the event of an accident, collision, glass damage and more. File and manage your claim and if a repair is needed, review repair estimates and schedule an appointment directly in the Tesla app.

If this is an emergency, call 911 for emergency assistance, especially in the event of any injuries.

You can quickly file your claim in the Tesla app. If you need help filing your claim or have questions about an existing claim, the Tesla Claims team is available to help Monday through Friday 7:30 AM - 5 PM Pacific Time.

Depending on the type of damage to your vehicle, you may be able to have your repair done at a Tesla Service Center. For heavier repairs and those involving damage to body panels, a Tesla Collision Center can help. If no Tesla locations are available, Tesla recommends taking your vehicle to one of our Tesla-Approved Collision Centers in your area. Find a Tesla location for collision support.

Start and Manage Your Claim
After Filing a Claim
Claim Types
Frequently Asked Questions

Start and Manage Your Claim

The Tesla app will guide you through the information you need to report an incident and file a claim. To ensure you collect all the necessary information of the incident, Tesla recommends submitting your claim in the Tesla app from the scene (or as soon as possible) after you have secured the safety of all parties involved. For maximum efficiency, you should also submit photos related to, or showing damage caused by, the incident in the Tesla app.

If this is an emergency, call 911 for emergency assistance, especially in the event of any injuries. Once safe to do so, you can proceed with gathering photos and videos and insurance and contact information from involved parties, including witnesses to the incident, police officers and first responders.

To file a claim:

If you are a Tesla Insurance customer, open the Tesla app and tap ‘Account’ > ‘Insurance’ > ‘Manage’ > ‘Claims.’
If you are not a Tesla Insurance customer, your adjuster will provide information on how to submit a claim.

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After Filing a Claim

If your vehicle is drivable and you:

believe your vehicle will require structural repairs, you can find and contact a Tesla location or a Tesla Approved Collision Center.
need a rental vehicle, your Tesla Claims Adjuster can set up a reservation.

If your vehicle is not drivable and you:

need a tow, contact Tesla Roadside Assistance and provide your claim number.
need a rental vehicle, set up a reservation by contacting us. You must include your Tesla Insurance claim number in the subject line of your email. After you contact us, allow for up to one full business day for your reservation to be completed.

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Claim Types

To process your claim, Tesla needs to know the details of the claim, starting with the claim type, so it can identify the appropriate personnel to handle your claim. Below are information and examples of possible claims to help you determine what type of claim to submit. For full details of the coverage you selected, please refer to your policy documents in the Insurance section in the Tesla app.

Glass Only

As part of your Comprehensive (other than Collision) coverage, Tesla provides you with glass coverage for the repair or replacement of any damaged glass, including the windshield, side windows and rear window.

Accident or Collision

Collision coverage insures your vehicle from damage that is caused by a collision with another vehicle or stationary object or the unintentional rolling or flipping of the vehicle onto its roof or side.

Comprehensive

Separate from Glass coverage, Comprehensive coverage protects you from damage to, or loss of, your vehicle for any reason other than collision. Typical examples include damage from falling objects, fire and acts of nature, animal damage, vandalism and theft.

Roadside

Roadside Assistance coverage provides you with tow assistance in case of any non-drivable situations, such as flat tires, lockouts, out-of-range or other unexpected breakdowns. To request roadside assistance, simply open the Tesla app and select ‘Roadside.’

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Frequently Asked Questions

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You can file a claim at any time from the Tesla app. To access ‘Claims’ in the Tesla app, tap on the profile picture icon, located in the top-right corner in the Tesla app. Next, tap ‘Account’ > ‘Insurance’ > ‘Manage’ > ‘Claims.’

For the most efficient experience, Tesla recommends that you submit claims via the Tesla app, but you can also speak with the Tesla Claims team at 1-844-34-TESLA (Monday through Friday 7:30 AM - 5 PM Pacific Time).
Not all insurance plans are created equal and different coverage levels depend on each individual’s needs, preferences and situations. To access your policy documents in the Tesla app, tap on the profile picture icon, located in the top-right corner in the Tesla app. Next, tap ‘Account’ > ‘Insurance’ > ’Manage’ > ‘Claims’ > ‘Documents.’ Alternatively, you can also locate your policy documents in your Tesla Account online.
Typically, a vehicle is a total loss when the repair cost plus the anticipated salvage value is greater than the market value of the vehicle. In some states, a vehicle may be a total loss if the repair costs exceed a percentage of the vehicle's value. Your Tesla Claims Adjuster will help determine if your vehicle is a total loss and will serve as your primary contact for questions or concerns.
If other parties are responsible for the damage to your vehicle, Tesla's Recovery Department will take reasonable steps on your behalf to attempt to recover your deductible from the party responsible and reimburse it to you. Depending on the circumstances of your claim, it may take several months to resolve liability and other related issues with the party responsible and/or the insurance provider. If Tesla’s Recovery Department successfully recovers any monies, your deductible will be refunded in part or whole based upon the recovered amount and/or relevant laws.

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