Multi-Factor Authentication

Multi-factor authentication protects your Tesla Account by requiring a secondary form of verification before signing in. Once multi-factor authentication is set up, you’ll be required to enter your account credentials and verify your identity from a registered device each time you sign in.

Set up Multi-Factor Authentication

You must register at least one mobile device to enable multi-factor authentication for your Tesla Account. You will need your account credentials, a mobile device and a third-party authenticator app to complete the set-up process.

Set up with a Mobile Device

  1. If not installed already, download an authenticator app on your mobile device.
  2. Sign in to your Tesla Account with your email and password. Then, tap ‘Profile Settings.’
  3. Under Multi-Factor Authentication, tap ‘Manage.’
  4. To set up multi-factor authentication for your Tesla Account, enter your account credentials and follow the steps listed. You will be asked to copy the generated passcode from your authenticator app.
  5. Return to the Tesla website to enter the passcode.
  6. Once the set-up is complete, you will receive an email confirming that multi-factor authentication has been enabled for your Tesla Account.

Set up with a Desktop QR Code

  1. If not installed already, download an authenticator app on your mobile device.
  2. Sign in to your Tesla Account with your email and password. Then, select ‘Profile Settings.’
  3. Under Multi-Factor Authentication, tap ‘Manage.’
  4. To set up multi-factor authentication for your Tesla Account, scan the provided QR code with a mobile device to generate a passcode.
  5. Return to the Tesla website to enter the passcode.
  6. Once the set-up is complete, you will receive an email confirming that multi-factor authentication has been enabled for your Tesla Account.

Set up with a Security Key

  1. If not installed already, download an authenticator app on your mobile device.
  2. Sign in to your Tesla Account with your email and password. Then, tap ‘Profile Settings.’
  3. Under Multi-Factor Authentication, tap ‘Manage.’
  4. On the set-up screen, select ‘set-up manually.’
  5. A security key will display your screen. This key will need to be entered manually into the authenticator app. Copy the provided key.
  6. Open your authenticator app and add a new account. Enter the key when prompted. Once complete, the authenticator app should provide a one-time passcode.
  7. Return to the Tesla website to enter the passcode.
  8. Once the set-up is complete, you will receive an email confirming that multi-factor authentication has been enabled for your Tesla Account.
Add, Remove or Rename Registered Devices

You can have up to two registered devices at a time. Registered devices can be added, removed or renamed at any time from your Tesla Account.

Set-up a Second Registered Device

  1. Sign in to your Tesla Account. Then, select ‘Profile Settings.’
  2. Under ‘Multi-Factor Authentication’, select ‘Manage.’
  3. Select ‘Set Up a Device.’
  4. Follow the steps provided to set up a device.

Remove a Registered Device

  1. Sign in to your Tesla Account. Then, select ‘Profile Settings.’
  2. Under ‘Multi-Factor Authentication’, select ‘Manage.’
  3. Under ‘Registered Devices’, tap ‘Manage.’
  4. Find the device you’d like to remove. Then, select ‘Edit.’
  5. To complete removing a registered device, select ‘Yes, Remove.’

Rename a Registered Device

  1. Sign in to your Tesla Account. Then, select ‘Profile Settings.’
  2. Under ‘Multi-Factor Authentication’, select ‘Manage.’
  3. Under ‘Registered Devices’, tap ‘Manage.’
  4. Find the device you’d like to rename. Then, select ‘Edit.’
  5. Rename your device and select ‘Save.’
Set up Backup Passcodes

If you’ve lost your registered device or can’t access your authenticator app, use a backup passcode to gain one-time access to your account. You can set up your backup passcodes once you’ve enabled multi-factor authentication, and you can generate new codes when needed. We recommend storing your passcodes in a safe place.

Set up Backup Passcodes

  1. Sign in to your Tesla Account. Then, select ‘Profile Settings.’
  2. Under ‘Multi-Factor Authentication’, select ‘Manage.’
  3. Under ‘Backup Passcodes’, tap ‘Set-up.’

Generate New Backup Passcodes

  1. Sign in to your Tesla Account. Then, select ‘Profile Settings.’
  2. Under ‘Multi-Factor Authentication’, select ‘Manage.’
  3. Under ‘Backup Passcodes’, select ‘Manage.’
  4. Select ‘Get New Passcodes’ to generate a new list of backup passcodes.

If you cannot access your registered device or your backup codes, contact us.

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