Frequently Asked Questions – New Owners

How do I use the mobile app?

The Tesla mobile app is available on iOS or Android. To learn how to use the app, view the following instructional video: Tesla Mobile App Walkthrough. For additional information, review the mobile app section in the Owner’s Manual.

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How can I access the Owner’s Manual?

Your Tesla Owner's Manual is accessible by logging into your Tesla Account. For Model S and Model X, you can access the Owner's Manual on your car touchscreen by tapping Controls > Settings > Owner’s Manual; for Model 3, you can access the Owner's Manual on your car touchscreen by tapping Controls > Service > Owner’s Manual.

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How do I activate Summon?

Summon is an autopilot feature that opens your garage door to enter or exit, park and shut down. This eliminates the need to squeeze in and out of tight parking spaces. Enable Summon on the touchscreen through Controls > Settings > Driver Assistance > Summon > ON. For thorough instructions, we encourage all new owners to review the Driver Assistance section in the owner’s manual. Learn more about using Summon in your Tesla.

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How do I turn off my car?

You can turn off your Tesla by putting the car in park, exiting the vehicle and closing the door behind you, or on your touchscreen through Controls > E-Brake & Power Off > Power Off.

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How does Automatic Emergency Braking work?

If your car is equipped with Autopilot hardware, Automatic Emergency Braking automatically applies full braking in situations where a collision is considered imminent by the forward-looking camera and the radar sensor.
To cancel Automatic Emergency Braking while it is engaged, press on either the accelerator or the brake pedal. It is your responsibility to drive safely and remain in control of your Tesla at all times.

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How do I get software updates and how long do they take?

You don’t have to worry about how to get a Tesla software update. Tesla cars automatically receive software updates that add new features. You can install updates immediately or later through your touchscreen as they become available. Installing an update can take as many as two hours, depending on the strength of the connection and the size of the update, but connecting your car to a strong Wi-Fi network ensures the quickest download time.

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Can I drive my car during a software update?

Software updates prevent your car from driving as a safety measure. We recommend scheduling update installations when your Tesla is not needed.

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What should I know about driving in cold weather?

Both cold weather and a 100 percent battery charge contribute to limiting the effect of regenerative braking. You can prep your Tesla for cold temperatures from your mobile app or car touchscreen. Follow these best practices for improving your car’s performance in cold weather:

  • Precondition your car from your Tesla app for about one hour to heat your battery before driving, especially in near freezing temperatures.
  • Charge your car while preconditioning to reduce the amount of energy loss from your battery pack.
  • Turn off Range Mode to avoid limiting the power available to precondition your car, even when charging.
  • In temperatures below 40° F (4° C), use washer fluid with antifreeze. Not using antifreeze can impair visibility through the windshield.

Learn more about preconditioning your Tesla.

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What should I know about traveling in my Tesla?

Check out these Tesla travel tips to learn more about how to maximize your range, plan a road trip and how to charge your Tesla on the go.

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How do I program HomeLink?

To program HomeLink, tap the HomeLink icon at the top of your touchscreen and follow the step-by-step instructions. You’ll need the remote control with you and be parked in front of the garage or gate you wish to program.

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How do I pair my phone using Bluetooth?

Follow these steps to pair your phone with your Tesla:

  1. Ensure both the touchscreen and the phone are powered on.
  2. On the touchscreen’s status bar, tap the Bluetooth icon.
  3. On your phone, enable Bluetooth and set it to discoverable.
  4. On the car touchscreen, touch Start Search. The touchscreen searches then displays the list of all available Bluetooth devices within operating distance.
  5. On the car touchscreen, touch the phone with which you want to pair. Within a few seconds, the touchscreen displays a randomly generated number, and your phone should display the same number.
  6. Check that the number displayed on your phone matches the number displayed on the touchscreen. Then, on your phone, confirm that you want to pair.

Your car automatically connects to the phone and the touchscreen displays the Bluetooth symbol next to the phone’s name to show that the connection is active after pairing is complete.

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How do I change the displays on the instrument panel?

Press and hold a scroll wheel until options are displayed on the same side of the instrument cluster as the scroll wheel. Roll the scroll wheel to select the option you want, then press on the scroll wheel to select.

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Where should I place a transponder / toll pass?

Tesla recommends placing transponders and toll passes in the following locations to ensure best results and minimize any obstruction to your driving view:

  • Model S: against the windshield just to the right of the sensor housing above the rear-view mirror.
  • Model X: anywhere in the upper shaded half of the windshield.
  • Model 3: on the right side of the rear-view mirror.

Note: You can also attached a weather-proof transponder to the front license plate.

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How do I tow my car?

Provide your towing operator with the towing guide in your glove compartment.

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What's covered under Roadside Assistance?

Roadside Assistance is available 24/7/365 during the first four years, or 50,000 miles for cars covered by the New Vehicle Limited Warranty. Learn more about what's included in Tesla’s Roadside Assistance Policy.

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Where can I purchase accessories for my Tesla?

You can visit the official Tesla shop to purchase items like Wall Connectors, charging adapters, roof sunshades, trunk organizers, pedals, car covers and more.

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Where can I get my car repaired?

Visit Tesla Body Shop Support to find Tesla approved body shops near you and Tesla Service to learn more about over-the-air updates and remote diagnostics.

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More information regarding specific questions posed by Tesla owners can be found on the Tesla Forums.

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