Obtain a Copy of the Vehicle Data Associated With Your Tesla Account
As part of putting you in control of your data and privacy, Tesla gives you the ability to request a copy of vehicle data associated with your Tesla Account. Access to this feature varies by location.
This article explains how to request a copy of certain vehicle data that Tesla stores, and provides answers to common questions about the process and the information you can expect to receive.
The Vehicle Data Associated With Your Tesla Account
You can request a copy of vehicle data that Tesla may have associated with your Tesla Account. This information includes, but is not limited to:
- Vehicle usage information. For example, charging states, speed, gear selection, acceleration information, vehicle interaction data (e.g., door unlocking, trunk release, air conditioning state, wiper speed, horn status, seatbelt buckle status)
- Autopilot information (if applicable)
- Sentry mode images (if applicable)
- Infotainment system settings information
- Mobile app usage
When you request a copy of your vehicle data (or a specific subset of your data), we first verify that you are the account holder making the request. After verification, we organize the vehicle data associated with your Tesla Account in file formats that are easy to understand. When the data is ready, we will notify you by email that it’s available for download. You have 14 days to download your data, after which it is removed from that location, and you will need to request it again. Please note, downloading your data does not delete it from Tesla’s servers.
When vehicle data isn’t provided it is because it is either in a form that is not personally identifiable or linked to your Tesla Account, is stored in an end-to-end encrypted format that Tesla cannot decrypt, is not customer related (e.g., data related to vehicle components), is not stored by Tesla at all, or is not currently part of a standard request. Additionally, some vehicle data may have been held only for a very short time and is no longer on our servers.
Tesla strives to collect and store the minimum amount of data required to provide the services you use. For more information on our data sharing practices, please refer to Tesla's Privacy Notice.
How to Request a Copy of Your Vehicle Data
Go to www.tesla.com/support/contact and log into your Tesla Account.
Use the drop-down menu to select "Data Privacy Request." Specify the time range for which you would like to request your vehicle data. Click "Done."
We will verify your request and notify you by email when your data is ready. As a reminder, this process can take up to 30 days.
About the Vehicle Data Tesla Provides
Tesla vehicles record operational and diagnostic data at regular intervals, and may transmit that data over-the-air to our servers. That data enables our engineers and service teams to assess vehicle health remotely and diagnose, and potentially proactively resolve customer concerns.
The vehicle data provided to you lists your vehicle signals across the top of the file and the vehicle identification number (VIN), and timestamps for the signal updates are provided in the left-most columns, respectively. We provide your vehicle data in an industry-standard format that is easy to open and read (such as .csv, .json, .html, .edr, or .pdf formats).
Please note, to maintain accuracy and consistency of the data associated with your account, our responses to data privacy requests may change as our means of processing storage and collection change.
Frequently Asked Questions
How should I download and view my vehicle data?
Use a Mac or PC to download and view your vehicle data files. You should be able to view these files in default applications including Excel, TextEdit on Mac and Notepad on Windows. Some spreadsheet applications may automatically format dates or round certain large numbers up or down, and display them differently.
Does Tesla sell my vehicle data to third parties?
Tesla does not sell your personal information to anyone for any purpose, period. For more information on our data sharing practices please refer to Tesla’s Privacy Notice.
Why is my date and time information displayed in an unfamiliar format?
Why didn’t I receive copies of my Supercharger sessions?
Your Supercharger history can be viewed on your Tesla vehicle infotainment screen or by signing into your Tesla Account and navigating to the payment history page.
Is there any other data that I can request or get a copy of?
We are continually improving our tools that help you understand and control the personal data stored with Tesla. Therefore, certain information that Tesla stores may not currently be part of a standard data privacy request, including but not limited to, customer support cases, test drive information and certain camera image data. If you have specific data needs, you can access or request these details separately by contacting us.
Does Tesla provide me with my Event Data Recorder (EDR) information?
For certain applicable regions and countries (e.g., United States) which mandate the use of an Event Data Recorder, this information will be included as part of your standard data privacy request. If included based on your region, this industry-standard EDR file can be used to generate an EDR report by going to edr.tesla.com, navigating to Generate a Report (you may be prompted to log in to your Tesla Account), and uploading the file you wish to convert. If there is no EDR file provided, and you think there should be one, please contact us or visit edr.tesla.com for steps on ordering the necessary cables to extract EDR data from your vehicle manually.
Was there an error if my request for vehicle data did not return any results?
No, it’s common for requests for vehicle data to not return results due to Tesla’s privacy-by-design practices. By default, Tesla’s privacy practices implement techniques designed to minimize how much vehicle data we, or anyone else, can access.
When vehicle data isn’t provided, this is because it is either:
- In a form that is not personally identifiable or linked to your Tesla Account.
- Stored in an end-to-end encrypted format that Tesla cannot decrypt.
- Not customer-related (e.g., data related to vehicle components).
- Not stored by Tesla at all, or not currently part of a standard request.
Additionally, some vehicle data may have been held only for a very short time and is no longer on our servers.