Tesla App Support



Download the Tesla app for iPhone or Android to control your car, remotely monitor your solar or Energy products, access the referral program or schedule service. Use your Tesla Account credentials to login.

Car Owners

Trouble with the app?
Your car must be delivered and have mobile app access enabled in order to use the mobile app. You can enable and disable mobile access by going to ‘Controls’ and then ‘Safety & Security’ on your car touchscreen.

If you are unable to log in after delivery, make sure you are using the correct email or password. To reset your password, please follow these instructions. If this does not work, contact us to request a temporary password.

If you are experiencing performance issues with the app, the following troubleshooting steps can also be used:

  • Logging out and logging back in
  • Powering your phone off and on
  • Deleting and reinstalling the app
    Note: For Model 3 this will require you to repair your Phone Key

Features

Download the Tesla app and explore the available features:

Keyless driving
Unlock and drive your car without your key.

Range status
Check current range, charge status and receive charging-complete notifications.

Climate Control
Remotely vent your roof or turn on the climate control system.

GPS location
Never forget where you parked again with GPS location features.

Valet Mode
Restrict access to your car by hiding all personal data from your touchscreen, limiting maximum speed and performance, and locking your front trunk and glove compartment.

Schedule service
You can schedule service visits through the Tesla app by following these steps:

  • On the car’s home screen, select ‘Schedule Service’ and then 'New Appointment.'
  • Add a short description. This will allow the Service Team to prepare for your visit.
  • Confirm or edit location, which will be pre-selected to the closest Service Center to your registered address.
  • Confirm or edit date and time, which will default to first available.

To add another driver, you can set up a secondary contact in your Tesla Account.

Energy Owners

Trouble with the app?
Your energy product must be installed and powered on to use the Tesla app.

  • For Powerwall owners, your Powerwall must also be registered. This step is typically completed by technicians during installation. If this was not done, you can now complete registration online.
  • Powerpack owners are granted access after commissioning by the Tesla team.

If you are unable to log in after installation and registration or commissioning, make sure you are using the correct email or password. To change your password, follow the password reset instructions. If this does not work, email Tesla Support.

If you are experiencing performance issues with the app, the following troubleshooting steps can also be used:

  • Logging out and logging back in
  • Deleting and reinstalling the app
  • Powering your phone off and on

Features for Powerwall Owners

Power Flow
Monitor your Powerwall and home energy use in real time and receive notifications about utility power outages.

Self-Powered
Track how much energy you generate with Powerwall, which reduces your reliance on utility grid power.

Energy Usage
View a live graph of your daily, weekly, monthly or annual energy generation and consumption for full visibility into your home’s energy ecosystem.

Backup History
View a history of utility power outages. You can track the day and duration of the outage.

Customize
Select between two modes: Self-Powered or Backup Only. By selecting Self-Powered mode, Powerwall will store solar during the day and power your home at night. You can also set a backup reserve. If you anticipate an outage due to bad weather, you can select Backup Only and reserve 100% of Powerwall if it occurs.

Referral Program
Share your unique referral code with potential owners to earn exclusive rewards when they purchase an auto product.

Features for Solar Owners

Solar Production
View your system production and energy flow in real time, including live graphs by selecting ‘My Home’.

Energy Impact
Monitor your energy offset and solar usage by selecting ‘Impact’.

Energy Usage
Track your home energy consumption and view your history by selecting ‘Energy Usage’ if applicable.

Referral Program
Share your unique referral code with potential owners to earn exclusive rewards when they purchase an auto product.

Features for Powerpack Owners

Power Flow
Monitor your Powerpack, solar and site energy consumption in real time.

Energy Usage
View a live graph of your daily, weekly, monthly or annual energy generation and consumption, including Powerpack charge and discharge activity.

Power Outage Notification
Receive real-time notifications and know when Powerpack begins powering your site.

Referral Program
Share your unique referral code with potential owners to earn exclusive rewards when they purchase an auto product.

Powerpack owners should submit any inquiries about the Tesla mobile app experience via the Online Support and Ticketing Portal.

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